1 to 25 of 121 Proactive Management Jobs in London

implementation of strategies set by the leadership team. Implement and Manage an effective Staff Training and Awareness program to promote best practices. Adopt a continuous improvement approach to the management of Information Technology, Information Security and Privacy. Ensure that main stakeholders are informed and consulted via an effective Management Review process. Risk Identify information security threats and manage … an effective Vulnerability Management Process. Maintain an effective, proactive Risk Management Framework. Manage and maintain the Satalia Risk Register. Ensure an effective Incident Management procedure and Business Continuity Plan are maintained. Compliance Manage an effective Audit Programme to check compliance against key control requirements. Ensure an appropriate level of support for annual external audits required to … Cyber Essentials Plus requirements. Work in partnership with development staff to embed best practices in the development processes throughout the software development lifecycle. Devise and embed an effective Vendor Management programme to ensure the service provided by critical suppliers meet organisational requirements. Operational Oversee all technology operations and evaluate them according to established goals. Oversee the management and More ❯

through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this role … resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. The Service Delivery Manager is responsible for ensuring the effective and efficient delivery of … the quality and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each More ❯

through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this role … resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. Requirements The Service Delivery Manager is responsible for ensuring the effective and efficient delivery … the quality and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each More ❯

may be required to visit client sites, usually in London but occasionally other places in the UK or abroad. About Us We are a dynamic and driven security risk management consultancy and managed IT & security services provider based in London, with over a decade of experience. As a small but growing company, we specialise in delivering integrated security solutions … or critical capacity, while driving continual service improvement and process automation. You will maintain a high degree of client service, working within an ITIL framework and adhering to service management principles. You will take ownership of problems and use initiative to troubleshoot user issues, prioritising requests and keeping an audit trail of communications. You will work closely with the … other members of the Cyber team, communicate effectively, delegate appropriately and guide the junior members of the team with your experience and expertise. General Responsibilities • Helpdesk – proactive infrastructure management for our clients and escalated 3rd line IT support • Microsoft Endpoint Management (utilised by Toro and clients alike so it is worth having a good working knowledge of More ❯

CD principles and practices. Proficiency in infrastructure as code ( IaS ) using tools like Terraform , Azure DevOps , and Gitlab . Ability to communicate effectively with internal customers, team members , and management . Strong written and verbal communication skills. Preferred Skills and Experience 8 y ears ' h ands on experience with Windows/Linux Servers . Proactive incident management … a rticles of all supported systems are continually updated . To provide a high level of customer service, whilst working under pressure. To follow and adhere to established Incident Management, Change Management and Problem Management procedures . LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and More ❯

us to embrace the growth of our future. Your role @ Chanel The Service Delivery Manager leads and ensures the seamless delivery of Global ERP D365 IT services, focusing on proactive service management across a complex heavily integrated ecosystem collaborating partnering closely with managed service providers. This role also involves collaborating with cross-functional teams to implement best practices … in service management, drive Run partner to deliver managed services and fostering a culture of excellence. The impact you can create at Chanel Accountable for end-to-end HERO service to the UK/SWISS/EUROPE regions, including system and service performance and management of the Run partner Proactively drive and assure quality of D365 managed service … for each Region. Continuously improve IT Service Management processes Oversee high-quality managed services delivery by partners for internal users from Global and Regional teams. Accountable for the quality of service and performance, including future demand from growth and projects Lead service delivery team in executing service level agreements (SLAs) and key performance indicators (KPIs) Conduct regular performance reviews More ❯

service desk function, providing support to CFBUs and Business Support Functions across all UK locations, including offices, pharmacies, and distribution centres during operational service hours. Key Responsibilities: Provide incident management, request fulfillment, and access management services in accordance with ITIL processes as a first point of contact. Ensure tickets are actioned within SLA targets, using escalation processes where … Ensure compliance with relevant IT and Data Security standards & policies at all times. Monitor key business systems for performance and availability through event and system monitoring, enabling reactive and proactive management of infrastructure and applications. Support Platform Specialists in client and server patching as required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience More ❯

s remote production evolution towards a hybrid model of fibre, satellite, cloud, and IP. We seek a Dedicated TOC Network Engineer to provide expert technical support, monitoring, and operational management for a major British football league contract, utilizing Cingularity's global network and IP platforms. Based at IMG Studios, Stockley Park, this role is essential for ensuring high-availability … Operations & Monitoring Coordinate and execute all technical aspects of live transmissions, including service check-in, configuration validation, active monitoring, and check-out procedures. Perform continuous, expert-level monitoring and proactive management across network, video, and system domains, including: Network: Monitor the Cingularity core network (NetInsight Nimbra DTM & Arista IP) and edge devices using systems like Nimbra Vision and … talkback, addressing service issues and collaborating with partners and suppliers. • Proactively identify and resolve issues to prevent service impact. • Complete provisioning of new services, including occasional-use services. Incident Management & Resolution: Resolve service issues impacting the contract, from investigation to resolution, minimizing impact. Log, analyze, and report incidents, including root cause analysis. Participate in post-incident reviews to improve More ❯

embedding security into the DNA of business operations. As a key member of the leadership team, you will be responsible for shaping our security roadmap, fostering a culture of proactive risk management, and ensuring our systems, data, and operations are safeguarded—without compromising agility or business delivery. Key Responsibilities: Strategic Leadership Define and execute the company’s overarching More ❯

unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Open Banking Product ManagementJob Description - Director, Open Banking Product Management OVERVIEW The Global Open Banking and API team is responsible for developing and building the future of open banking and a developer-first approach that propels innovation with fintech … and other partners, in support of realizing Mastercard's multi-rail potential. The Director, Open Banking Product Management will be responsible for supporting the development and refinement of our commercialization and strategic efforts to help increase market share and revenue by creating a sustained competitive advantage. • Do you enjoy working on complex business problems? • Are you adept at communicating … deep market understanding and competitive intelligence to define new pathways for expansion. • Provide strategic oversight for key operational functions, including quarterly business reviews, KPI framework development, planning processes, and proactive risk management. • Mentor and develop junior team members, fostering a culture of high performance, strategic thinking, and continuous learning within the team. ALL ABOUT YOU • Bachelor's degree required More ❯

to enhance the organization’s understanding and execution of operational resilience practices. Risk Intelligence Program Responsibilities: Assist in the creation and implementation of a risk intelligence program that supports proactive risk management and continuous improvement. Independently collect, analyze and synthesize complex risk data to inform the risk assessment process. Employ Archer GRC and other data analytics tools to … optimize risk management processes and improve data accuracy and reporting capabilities. Actively challenge existing norms and foster a risk-aware culture across all levels of the organization, integrating risk management practices into daily operations. Prepare and present comprehensive risk reports to senior management, ensuring they are informed of risk landscapes and resilience strategies. WHAT WE ARE LOOKING … FOR Bachelor's degree or equivalent work experience. Must have experience in risk (enterprise, operational, vendor or IT risk), investment management, financial services, or industry-related compliance. Demonstrated experience with global operational resilience regulations, e.g. DORA and UK Operational Resilience, and best practices Practical knowledge of risk intelligence, with the proven ability to evaluate processes and develop creative solutions More ❯

Product & Project Management (Technical) Proactive Issue Management: Take ownership of client issues from start to finish, ensuring their expectations are exceeded by utilizing exceptional problem-solving skills to resolve technical problems related to Visa Resolve Online (VROL) and RTSI. High-Quality Support: Provide timely and high-quality support via phone and email, ensuring exceptional customer satisfaction, and More ❯

in GRC solutions and helps organisations strengthen their risk and compliance programs with a 360-degree view of enterprise, third party and ecosystem risk for enhanced regulatory compliance and proactive risk management. Easy to use, the NAVEX One platform empowers compliance through connecting unparalleled industry intelligence and insights. Worldwide, we have over 13,000 customers who trust NAVEX to … ensure the alignment of all demand generation activities including ownership of campaign calendars Ensure Business Development Representative (BDR) team alignment for all demand campaigns (inbound and outbound) including lead management Establish, maintain, and optimise scalable processes that ensure best practises in campaigns and lead management, including tracking lead lifecycle and conversion rates throughout the pipeline Define activity success … demand generation activities, ensuring ongoing optimisation, and analyse marketing and sales data to develop insights and make recommendations on areas for optimisation to meet targets Agency, supplier and budget management Ensure full utilisation of the company's Martech stack to support demand generation activities What you'll need: Bachelor's degree in marketing, business management, or equivalent experience More ❯

in GRC solutions and helps organisations strengthen their risk and compliance programs with a 360-degree view of enterprise, third party and ecosystem risk for enhanced regulatory compliance and proactive risk management. Easy to use, the NAVEX One platform empowers compliance through connecting unparalleled industry intelligence and insights. Worldwide, we have over 13,000 customers who trust NAVEX to … ensure the alignment of all demand generation activities including ownership of campaign calendars Ensure Business Development Representative (BDR) team alignment for all demand campaigns (inbound and outbound) including lead management Establish, maintain, and optimise scalable processes that ensure best practises in campaigns and lead management, including tracking lead lifecycle and conversion rates throughout the pipeline Define activity success … demand generation activities, ensuring ongoing optimisation, and analyse marketing and sales data to develop insights and make recommendations on areas for optimisation to meet targets Agency, supplier and budget management Ensure full utilisation of the company’s Martech stack to support demand generation activities What You’ll Need Bachelor’s degree in marketing, business management, or equivalent experience More ❯

recommendations to improve outcomes and reduce fraud and risk. Product Expertise : Develop deep knowledge of Entrust Identity platform and effectively communicate relevant features and benefits tailored to customer needs. Proactive Risk Management : Anticipate adoption challenges and proactively implement repeatable strategies to mitigate them. Cross-Functional Collaboration : Partner with internal teams including Product, Engineering, Support, Sales and Legal to … improvement. Growth Enablement : Identify opportunities for expansion and collaborate with Account Executives to drive value-based growth. Qualifications: Experience : 8+ years in Customer Success, Sales Engineering, or Technical Account Management, managing enterprise accounts up to and exceeding $1M/year in revenue. Technical Acumen : Practical experience with at least one programming or scripting language (e.g., Python, JavaScript, SQL) and … ability to represent customer needs internally and drive product enhancements. Soft Skills : Empathy, patience, adaptability, and a collaborative mindset are essential. Preferred Qualifications Industry Knowledge : Familiarity with Identity & Access Management (IAM), CIAM, or digital identity verification. Sector Experience : Background in fintech, payments, cybersecurity, RegTech, or financial services. Language Skills : Proficiency in an additional language such as Spanish, French, or More ❯

you want to login/join with: The role of the Global Head of Project Operations is essential in driving operational excellence across global construction projects, focusing on risk management, digital tooling, process optimization, workflow efficiency, reporting, automation, schedule governance, and collaborative planning. The ideal candidate will implement strategies to improve project performance while promoting innovation and efficiency. The … that complies with our internal standards as well as customer expectations by working with our professional teams to apply our systems, procedures and culture. What you’ll do Risk Management : Design and implement comprehensive risk management frameworks to proactively identify, evaluate, and mitigate construction project risks, ensuring alignment across global projects. Digital Tooling and Automation : Lead the adoption … and integration of digital tools and technologies to enhance operational efficiency, streamline reporting, scheduling, and workflows, and reduce manual effort. Process Optimization and Workflow Management : Analyze and optimize workflows and processes to improve efficiency, reduce waste, and standardize practices across regions to ensure alignment with global best practices. Reporting and Data Insights : Develop and maintain centralized reporting systems to More ❯

meaningful work and help change the world for generations to come, joining a scale-up team who are delivering first to market solutions. Role Overview: We are seeking a proactive and results-driven SaaS Sales Lead to drive the sales effort for new innovative SaaS platform (Me/Redefined) supporting employees over 50 with life and career transition at … People Officers, Global Heads of L&D, Chief Learning Officers and HRDs. Deliver against company OKRs and sales targets. Collaboration and Team Leadership: Collaborate and work productively with Product Management, Customer Success and Marketing teams to ensure alignment and facilitate feedback loops from potential clients. Work closely with the wider Sales and Delivery teams to support cross-selling opportunities … to existing clients. Sales Pipeline Management : Proactive management of sales pipeline (using our CRM) ensuring accurate and regular reporting is available – tracking opportunities from lead generation to deal close. Track and report on sales performance metrics, adjusting strategies as necessary to meet targets. Focus on accurate capture of data and utilisation of our existing CRM and reporting More ❯

TX, Chicago, IL, London, ENG Your role The role of the Global Head of Project Operations is essential in driving operational excellence across global construction projects, focusing on risk management, digital tooling, process optimization, workflow efficiency, reporting, automation, schedule governance, and collaborative planning. The ideal candidate will implement strategies to improve project performance while promoting innovation and efficiency. The … product that complies with our internal standards as well as customer expectations by working with our professional teams to apply our systems, procedures and culture. What youll do Risk Management: Design and implement comprehensive risk management frameworks to proactively identify, evaluate, and mitigate construction project risks, ensuring alignment across global projects. Digital Tooling and Automation: Lead the adoption … and integration of digital tools and technologies to enhance operational efficiency, streamline reporting, scheduling, and workflows, and reduce manual effort. Process Optimization and Workflow Management: Analyze and optimize workflows and processes to improve efficiency, reduce waste, and standardize practices across regions to ensure alignment with global best practices. Reporting and Data Insights: Develop and maintain centralized reporting systems to More ❯

and assessments. Identify and recommend opportunities for process improvements to enhance efficiency and reduce operational risk exposure. Promote a strong risk culture within the Operations/Back Office, encouraging proactive risk management and awareness across all levels. Act as the point of contact between Operations/Back Office, Risk Management, and other departments, ensuring clear communication and … large number of teams and business both regionally and globally. Experience and knowledge in working for a regulated fintech technology business. Requirements 7-10 years experience in operational risk management, Back Office operations, or related roles within the financial industry. Proven ability to perform test of controls (design and operating effectiveness). Strong understanding of operational processes, risk frameworks … and regulatory requirements. Excellent analytical skills, with experience in data analysis and reporting. Proficiency in risk management software and tools (e.g., GRC platforms). Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Experience in managing regulatory exams and relationships with examiners and auditors. Ability to work collaboratively with regional and global More ❯

point of contact for solutions and questions related to software licensing. Facilitate Unisys and client standard processes for ITIL core functions such as Software Asset Management. Process and Service Management Manage contractual service support requirements. Present operational and service level reports to internal or external customers. Analyze and report on statistical data related to service levels and operational effectiveness. … Provide training and mentoring to ensure process guidelines are understood and followed. Conduct workshops to identify and address process deficiencies. Review trend analysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution development, estimates, and design by leveraging industry and technical … and project teams. Contribute to the successful delivery of solutions. Ensure the integrity and delivery of major solutions. Stay updated on IT trends and incorporate them into work. People Management Potentially manage a team of technologists, providing feedback, training, and development. Lead teams by assigning and reviewing tasks. Serve as a mentor within the Practice. Monitor performance of service More ❯

deliverables. Create, execute and update customer success roadmaps and deliverables for regional customer portfolios (team and individual). Drive customer advocacy and loyalty through successful onboarding, issue resolution, and proactive relationship management. Conduct appropriate analysis to propose solutions to measure and improve KPI’s like retention, utilisation, upsell opportunities, experience & NPS etc. Customer and Event Operations: Manage and ensure … and improve key customer and service KPI’s. Build and maintain departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs. Projects and process management: Lead and implement agreed global Service Operations priorities. Contribute to, approved & prioritised global projects/products, as team member/work stream lead (where agreed) and own requirements identification … key business processes, document, and ensure they are reviewed frequently for updates. Establish standards, parameters and wider expectations for quality, accuracy, and timeliness of work expected. Team and process management: Lead and motivate Customer Success teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. More ❯

Technology Recharge Senior Manager, you will be instrumental in overseeing and optimising the financial mechanisms that underpin WPP's global technology operations. Your key responsibilities will include: Strategic Recharge Management :Taking full ownership of the Enterprise Technology (ET) recharge process, managing approximately$600 millionin recharges distributed across WPP’s110 markets and 3,000 reporting units. Process Innovation & Governance: Designing … Effective communication of recharge details to operating companies (our internal clients). Streamlining the coordination of Purchase Orders (POs), invoice generation, and accurate transaction recording within the ERP system. Proactive management of intercompany settlements and resolution of any mismatch positions. Mitigating and managing foreign exchange (FX) exposure arising from ET recharges. Complex Dispute Resolution: Spearheading the dispute resolution … within a complex, global, or matrix organizational structure (highly desirable). Stakeholder Engagement: Proven ability to quickly build rapport and influence a diverse range of stakeholders across various levels. Proactive Problem-Solver: A self-starter with strong initiative and exceptional problem-solving capabilities. Advanced Data Proficiency: Expert-level proficiency in Microsoft Excel, including complex formulas and pivot tables. Data More ❯

Japanese and English (written and spoken) is essential. Proven experience in leading teams or coordinating projects within a reporting or analytics environment. A keen eye for detail, with a proactive work ethic and a strong focus on quality. Flexibility and adaptability to navigate dynamic technical settings while managing multiple tasks. Experience mentoring colleagues in reporting tools and best practices. … health. Create customized ad hoc status reports based on stakeholder needs. Monitor project progress against established milestones, flagging any deviations. Maintain bilingual and contextually appropriate communication and documentation. Support proactive risk management throughout the project lifecycle. Why Join Us? This role is perfect for someone who enjoys a challenge and seeks to make a meaningful impact within a More ❯

by driving performance insights and reporting excellence. This role plays a critical part in tracking project delivery obligations across a £1bn+ annual capital portfolio, ensuring high-quality reporting and proactive change management. Key Responsibilities Monitor, analyse and report on project delivery obligation performance using dashboards (Power BI) and internal systems. Develop and manage reporting frameworks that inform decision-makers … attention to detail. Strong interpersonal and stakeholder engagement abilities. Highly organised with the ability to prioritise and meet deadlines in a complex programme environment. Experience in infrastructure, construction, project management, or PMO roles. Understanding of economic regulation and capital investment processes. Join a team at the heart of critical infrastructure transformation and bring clarity to complexity through data. Apply More ❯

and partner operations, and recommend improvements as needed Research emerging industry trends and recommend new company offerings to satisfy customers' needs Present strategic growth opportunities to company executives and management This position may require international travel Qualifications 7+ years of experience in business development, inside sales, or sales management experience in a B2B SaaS sales environment Proven business … businesses to improve production processes, enhance asset utilization, and streamline scheduling. Eyelit Technologies empowers organizations to drive sustainable growth, reduce costs, improve delivery performance, and gain greater visibility and proactive management of key business processes. Eyelit Technologies is committed to providing equal treatment and opportunity in all aspects of recruitment, selection, and employment, regardless of gender, race, religion More ❯