4 Proactive Management Jobs in the Midlands

time and to our key customer expectations. You will support the client in delivering their key outcomes; delivery of key contract KPIs and full management of delivery and back office will be a key element of the role. Key Responsibilities We are looking for someone to: Ensure all work … improve performance Enthusiastic and driven takes responsibility and accountability for delivering results in conjunction with the operational manager Looks for solutions and drives resolutions Proactive management of issues upstream and downstream Make considered analysis and interpretation of data to assess risk and implement viable solutions See change as … Identification of root causes Set clear and appropriate goals which focus on project and wider business objectives (including client and customer objectives) Key Experience Management of subcontractors Leadership of a multidiscipline team High volume activity contracts Experience of new contracts/change management of existing (setting up new more »

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the … voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure. Experience in … team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an more »

and software to agreed service levels, compliance requirements in line with business needs. Supports shift left initiative – providing supporting documentation for L1 services Provides proactive problem management and engages in continuous improvement. Manages 3rd party warranty contracts and relationships for all end user IT equipment ensuring all incidents … Directory Services, Group Policy Manager, Enterprise printing and Enterprise Telephony Corporate Security Administration Obligations including AV, VPN, Rapid 7 Vulnerability Mgmt. Mobile device Technologies, Management and encryption, Mobile Iron DESIRABLE ITIL SCRUM RELEVANT CAREER HISTORY/EXPERIENCE NECESSARY TO FULFILL THE JOB ROLE MINIMUM Hands on exposure and responsibility … Demonstrable experience with enterprise class software solutions. DESIRABLE Relevant and most recent professional IT certification is desirable, though not critical. COMPETENCIES (RELATING TO PERFORMANCE MANAGEMENT SCHEME COMPETENCY MODEL) Customer Obsession : With an intense focus on our customers, we will do what is in our power to establish and maintain more »

are in place to achieve programmes and financial commitments, whilst meeting the changing operational need. *Progress tasks end to end through the Maximo IT management system About You You will have a proven background in either FM or managing numerous small refurbs and maintenance projects. *HND/HNC level … qualification in a Building/Civil Engineering or Electrical/Mechanical Engineering or a related discipline or equivalent experience *Management level qualification in H&S and Environment (e.g. SMSTS or similar) *Developed IT skills (e.g. Excel, Word etc.) *Demonstrable experience of supervising staff including external contractors Management of … costs,Planning, directing and controlling activities Management of Safe Systems of Works Experience of supervising site operations, including: Planning, directing and controlling activities Agreeing scope and priorities of work Proactive performance management Ability to solve problems and make decisions Benefits 6% employer matched pension contribution 25 days more »