16 of 16 Proactive Management Jobs in the Midlands

Hogan Lovells. Key Responsibilities/Accountabilities The Team Providing third-line support to a rich array of high profile legal and information systems which are fundamental to the firm. Proactive management and analysis of the global server estate which encompasses Web, SSO, SharePoint and SQL Server infrastructure, and identify opportunities for improvement. Ensuring the design and architecture of … technology on-call rota for the Information Infrastructure team. Operational Efficiency Provide support and SME direction on the firms SQL estate, SharePoint estate, Azure Cloud Services, SSO and Identity Management, working with Business Service teams and vendors in supporting and improving the service offerings. Management of Azure SharePoint cloud services, SSO and SQL estate globally, ensuring availability, load … balancing and disaster recovery solutions are operational. Management of Web and SharePoint farm estate globally, ensuring operational uptime and deliver improvement to services through code releases and deployments. Delivery of code releases, platform upgrades and deployments to the firms IT infrastructure ensuring work meets change process and delivery standards. Technology and system innovation to ensure current systems are kept More ❯

you'll be responsible for the design, implementation, and support of robust monitoring solutions across diverse technologies and platforms. You'll enable real-time performance insights, service stability, and proactive incident management in dynamic environments. Key Responsibilities Translate non-functional monitoring requirements into actionable configurations using tools such as Splunk , Dynatrace , and AppDynamics Deliver full-stack observability, including … hours availability may be required) Collaborate with solution architects and project teams to embed monitoring into designs and testing strategies Maintain and enhance dashboards, alerts, and visualisations to enable proactive service management Support continuous improvement and optimisation of monitoring tools and processes Skills & Experience Strong background in IT infrastructure (Windows, Unix, Linux) and cloud platforms like AWS and … with enterprise systems including WebLogic , Apache , Oracle , and SQL Ability to diagnose and resolve complex technical issues, with strong documentation and communication skills Detail-oriented and collaborative, with a proactive approach to service excellence Desirable Certifications Splunk Core Certified User/ITSI Certified Admin Dynatrace Associate Certification AppDynamics Associate Performance Analyst Familiarity with log analytics and synthetic monitoring best More ❯

professional and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business … and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯

issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business … and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯

issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business … and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯

reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly … Establish communication mediums lines between customers and the company to ensure a smooth customer experience · Utilise CRM tools to monitor customer experience · Proactive management with accounts and ensure reactive management is in line with expectations · Build relationships at multiple levels within the organisation · Be an internal advocate and voice for the customer to enhance both the customer … the customer ensure billing accuracy and Customer success involvement · Daily case reviews working with Customer Experience Executive · Create small orders · Escalation point for customer and customer executives · Case queue management for ALL customer cases Commercial & Financial · Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. · Responsible for More ❯

Advance Your Career as a Senior Management Accountant! At Intercity Technology, we know its our people, not just our tech, that make us truly special. We are looking for a detail-driven and proactive Senior Management Accountant to join our Finance team. Reporting to the Finance Controller , youll play a key role in shaping our financial reporting … and supporting strategic decision-making. Youll lead the monthly management accounts process and support wider financial reporting, ensuring accuracy, compliance, and insight across our operations. Key Responsibilities as a Senior Management Accountant: Prepare timely and accurate monthly management accounts. Ensure revenue and expenses are correctly reflected and reconciled. Maintain control accounts and oversee journal postings. Produce detailed … Collaborate with internal teams to drive cost efficiencies. Support ad-hoc financial analysis and reporting. Requirements: Education & Qualifications: CIMA or ACCA qualified. Experience & Knowledge: Minimum 3 years experience in management accounting. Experience with Sage X3 (beneficial but not essential). Strong background in financial accounting and reporting. Skills & Competencies: Excellent analytical and numerical skills. Strong Excel proficiency. Clear communicator More ❯

ITSI Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level … capabilities to improve operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data … Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable More ❯

ITSI Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level … capabilities to improve operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data … Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable More ❯

business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Skills/requirements Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. Deliver full-stack observability … be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency. Required Skills and Experience Strong understanding of IT infrastructure (Windows, Unix, Linux) and cloud platforms … with enterprise systems such as WebLogic, Apache, Oracle, and SQL. Ability to analyse and resolve complex technical problems and document solutions effectively. Excellent communication and collaboration skills, with a proactive and detail-oriented mindset. Desirable Certifications Splunk Core Certified User/ITSI Certified Administrator Dynatrace Associate Certification Cisco AppDynamics Associate Performance Analyst Understanding of log and synthetic monitoring principles More ❯

business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Skills/requirements Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. Deliver full-stack observability … be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency. Required Skills and Experience Strong understanding of IT infrastructure (Windows, Unix, Linux) and cloud platforms … with enterprise systems such as WebLogic, Apache, Oracle, and SQL. Ability to analyse and resolve complex technical problems and document solutions effectively. Excellent communication and collaboration skills, with a proactive and detail-oriented mindset. Desirable Certifications Splunk Core Certified User/ITSI Certified Administrator Dynatrace Associate Certification Cisco AppDynamics Associate Performance Analyst Understanding of log and synthetic monitoring principles More ❯

business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Skills/requirements Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. Deliver full-stack observability … be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency. Required Skills and Experience Strong understanding of IT infrastructure (Windows, Unix, Linux) and cloud platforms … with enterprise systems such as WebLogic, Apache, Oracle, and SQL. Ability to analyse and resolve complex technical problems and document solutions effectively. Excellent communication and collaboration skills, with a proactive and detail-oriented mindset. Desirable Certifications Splunk Core Certified User/ITSI Certified Administrator Dynatrace Associate Certification Cisco AppDynamics Associate Performance Analyst Understanding of log and synthetic monitoring principles More ❯

business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Skills/requirements Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. Deliver full-stack observability … be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency. Required Skills and Experience Strong understanding of IT infrastructure (Windows, Unix, Linux) and cloud platforms … with enterprise systems such as WebLogic, Apache, Oracle, and SQL. Ability to analyse and resolve complex technical problems and document solutions effectively. Excellent communication and collaboration skills, with a proactive and detail-oriented mindset. Desirable Certifications Splunk Core Certified User/ITSI Certified Administrator Dynatrace Associate Certification Cisco AppDynamics Associate Performance Analyst Understanding of log and synthetic monitoring principles More ❯

business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: * Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. * Deliver full-stack observability solutions, including … be out of hours). * Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. * Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. * Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency. Key Skills & Experience: * Strong understanding of IT infrastructure (Windows, Unix, Linux) and cloud platforms (AWS … with enterprise systems such as WebLogic, Apache, Oracle, and SQL. * Ability to analyse and resolve complex technical problems and document solutions effectively. * Excellent communication and collaboration skills, with a proactive and detail-oriented mindset. Desirable Certifications * Splunk Core Certified User/ITSI Certified Administrator * Dynatrace Associate Certification * Cisco AppDynamics Associate Performance Analyst * Understanding of log and synthetic monitoring principles More ❯

business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities * Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. * Deliver full-stack observability solutions, including … be out of hours). * Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. * Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. * Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency. Required Skills and Experience * Strong understanding of IT infrastructure (Windows, Unix, Linux) and cloud platforms … with enterprise systems such as WebLogic, Apache, Oracle, and SQL. * Ability to analyse and resolve complex technical problems and document solutions effectively. * Excellent communication and collaboration skills, with a proactive and detail-oriented mindset. Desirable Certifications * Splunk Core Certified User/ITSI Certified Administrator * Dynatrace Associate Certification * Cisco AppDynamics Associate Performance Analyst * Understanding of log and synthetic monitoring principles More ❯

business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities * Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. * Deliver full-stack observability solutions, including … be out of hours). * Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. * Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. * Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency. Required Skills and Experience * Strong understanding of IT infrastructure (Windows, Unix, Linux) and cloud platforms … with enterprise systems such as WebLogic, Apache, Oracle, and SQL. * Ability to analyse and resolve complex technical problems and document solutions effectively. * Excellent communication and collaboration skills, with a proactive and detail-oriented mindset. Desirable Certifications * Splunk Core Certified User/ITSI Certified Administrator * Dynatrace Associate Certification * Cisco AppDynamics Associate Performance Analyst * Understanding of log and synthetic monitoring principles More ❯