4 of 4 Proactive Monitoring Jobs in the West Midlands

resilience, cost-effectiveness, and future scalability. Oversee the integration of VOIP with core network, data centre, and security infrastructures. Ensure high availability and optimal performance of VOIP services through proactive monitoring, capacity planning, and fault resolution. Develop and maintain disaster recovery strategies for voice systems, minimising downtime and ensuring business continuity. Produce and maintain high- and low-level … voice systems to modern SIP/Cloud solutions. Enterprise networking knowledge (Cisco, Aruba, Fortinet) and experience integrating voice across LAN/WAN and firewalls. Skilled in network and voice monitoring tools (SolarWinds, PRTG, Prime Infrastructure). Strong stakeholder management and vendor relationship skills. Ability to lead large-scale technical projects with minimal supervision. Qualifications & Certifications (Desirable): Cisco Certified Network More ❯

service requests raised through our Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft … Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools More ❯

your financial, physical and mental wellbeing. This is some of what you can expect to be doing: • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions • Monitoring the network management system to detect and prevent potential issues • Escalating complex faults to the appropriate teams when necessary • Working within agreed SLAs to maintain service excellence • Collaborating with More ❯

customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking … progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in a customer service/Helpdesk role, with proven track record of More ❯