2 of 2 Problem Management Jobs in Cardiff

IT company based near Cardiff. You will be supporting external clients with all of their IT requirements - 3rd Line, but also involved with the management and implementation experience of various devices, software and solutions including the management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile … Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Networking - Support and maintenance Edge Security management e.g. Configure, manage and monitor firewalls, VPON's … as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting More ❯

team performance taking action to address performance not on target. Create an environment to support continual service improvement in consultation with key stakeholders. Provide management information, as required, and collaborate with key stakeholders regarding operational performance. Take personal responsibility for own health and safety and promote compliance within the … service delivery through all channels (human, digital, self-service, automated) to ensure metrics and reports are analysed, and issues are resolved. Practical experience of problem management and proven ability to investigate and resolve problems in systems and services including classification, prioritisation and initiation of action, documentation of root … Windows operating systems, Microsoft Office suites, Microsoft 365 technologies, Active Directory, Microsoft Entra services and all associated hardware and software. Experience of ICT project management to ensure the smooth planning and delivery of enterprise technology solutions. Excellent knowledge and understanding of end user computing and networked IT infrastructure and More ❯