6 of 6 Problem Management Jobs in Cardiff

Engineer, to join a leading IT company based near Cardiff. You will be supporting external clients with all of their IT requirements - 3rd Line, but also involved with the management and implementation experience of various devices, software and solutions including the management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and … tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Networking - Support and maintenance Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances As the … outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory More ❯

to join a leading IT company based near Cardiff. Requirements You will be supporting external clients with all of their IT requirements - 3rd Line, but also involved with the management and implementation experience of various devices, software and solutions including the management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and … tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Networking - Support and maintenance Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances Responsibilities As … outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory More ❯

Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Support the CTO team with Incident and … problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents. Vendor and Stakeholder More ❯

platform and reliability engineering approaches (SRE), including observability, performance optimisation, capturing analytics and security best practices Experience implementing Service Level Objectives and using them to drive error budgets, risk management and alerting Knowledge and experience with operating containers at scale within the Kubernetes ecosystem Experience in building robust, fault tolerant systems and identifying areas for improvement all in the … support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches using modern software technologies Ability to debug Production code to identify root causes of failure that lead to improvement Experience building and designing APIs or CLIs that solve internal problems or More ❯

You're used to working with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate … root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records #J-18808-Ljbffr More ❯

and tools. YOUR KEY RESPONSIBILITIES AND IMPACT As the Post Production Systems Specialist some of your key responsibilities will be: • Refining the system architecture (with input into replacement projects, management of upgrades and software releases) • Providing expertise in resolving escalated incidents including out of hours support • Improving performance and stability via the removal of underlying problems (proactive and reactive … problem management) • Providing expertise in resolving problems assigned through Problem Management • Maintaining quality of supporting service (monitoring tools, training, knowledge management, managing 3rd party support) Our Systems Specialists provide systems expertise across a range of media technology systems. The Systems Specialist role is responsible for the overall performance and configuration of the systems assigned to More ❯