1 to 25 of 120 Problem Management Jobs in England

us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The role is hybrid office based in either Chippenham or Hartlepool. The Problem and Capacity Analyst role is a varied and exciting role. The role is to ensure the day-to-day Problem and Capacity Management process activities are delivered … is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Problem and Capacity Team Leader, the successful candidate will be responsible for providing Problem and Capacity Management to NEC and our customers. The Problem Management Team … Incidents and Problems on the business caused by errors within the IT Infrastructure and applications. This may be proactive or reactive. The successful candidate will show the ability to problem solve, have good written and verbal communication skills with the ability to be influential and persuasive and work collaboratively with business stakeholders. The role is responsible for delivering of More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends More ❯

to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best … practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Service Assurance will also support with contract management to ensure the effective and efficient … management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be responsible for; Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best practices, youll provide tailored recommendations to optimize their service experience. Commercial Acumen: As More ❯

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

ITOM, IRM, CMDB). Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process area. Paying: to £550/day (Outside IR35). More ❯

highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting for network automation and operational efficiency. Service management background (Incident, Problem and Change Management). Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second Line team, directly triaging issues … the team including conducting 121's, team meetings and performance reviews. Motivate, guide and coach team members to hit agreed targets via formal objectives and supporting development plans. Incident & Problem Management Proactively partner with the Observability Management function to establish trending and opportunities for Customer infrastructure optimisation. Be a process manager and advocate for Problem Management … in place. Personal Attributes Demonstrates technical leadership qualities with excellent verbal and written communication skills, with the ability to articulate complex problems at all levels. Strong technical troubleshooting and problem solving skills. Capable of motivating, mentoring and nurturing team members. Maintains a positive attitude and serves as a positive influence on team members. Quickly evaluates information, identifies key issues More ❯

while continuously seeking to enhance performance of the IT Team. As the Service Desk Lead, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident … management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle … benefits and discounts) Technical requirements: Previous experience leading IT teams Windows 10/11 Management of IT BAU projects Rang of IT Systems, hardware and architecture Excellent communication skills and the ability to manage competing priorities Asset management for IT hardware, software, and other IT equipment Effectively, this role is responsible for the smooth running of an efficient More ❯

clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the … appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. … Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our More ❯

and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing priorities. Strong team leadership skills, with More ❯

able to obtain SC clearance. Applicants must be British Nationals with 5+ years consecutive residency in the UK. This role requires a significant focus on Production Planning and Quality Management (PPQM) across multiple customers. Therefore, the successful candidate must be able to demonstrate a high level of understanding around PPQM configuration, incident/problem management, and key … MM, WM, IM, or EWM. Experience with SAP Fiori, Signavio, or SolMan is an advantage. What you will be doing Acting as the SME for SAP Production Planning & Quality Management (PPQM) . Working closely with our varied customer base, providing expert advice and support on SAP configuration and business processes. Supporting and liaising with client teams to resolve incidents … Extensive experience in an SAP PPQM Consultant role . Excellent knowledge and proven experience in customising and supporting SAP PPQM solutions . Strong understanding of production planning and quality management processes . Experience of incident and problem management, functional testing, system integration testing, and defect management. Strong analytical, problem-solving, and decision-making skills. Ability to More ❯

requisition id: JR10436Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent … while driving continuous improvement in service delivery, vendor performance, and customer experience. As the global owner of Network Operations, you will oversee day-to-day operations, vendor and partner management, and the achievement of defined SLA and KPI commitments. Working closely with Infrastructure, Security, and Cloud teams, you will ensure Planet's network services are secure, reliable, scalable, and … aligned with business goals. This is a strategic yet hands-on role, requiring strong operational governance, executive stakeholder management, and the ability to transform network delivery models at scale. What you'll be doing Operational Leadership: Lead the end-to-end operations of Planet's global network (LAN, WAN, WLAN, SD-WAN, Cloud, and Data Centre interconnects), ensuring high More ❯

IT services across a dynamic environment, delivering excellent technical support and ensuring high levels of customer satisfaction. Key Responsibilities: Provide first-class IT support to end users, including incident management, request fulfilment, and troubleshooting hardware/software issues. Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration. Log, categorise, prioritise, and … resolve incidents in line with ITIL best practices and Service Level Agreements. Collaborate with colleagues, third parties, and other teams to resolve issues efficiently. Participate in Change Management, Problem Management, and project work as required. Maintain accurate documentation, asset management, and regulatory compliance (SOX). Support office moves, technical upgrades, and the development of productivity tools More ❯

reports to the CISO and is part of the Risk, Security and Control (RSC) team. RSC are collectively responsible for ensuring IT Security is managed through Identity and Access Management and Cyber Security. Additionally, RSC ensures all risks are recorded and where possible mitigated and IT controls, procedures and policies are implemented successfully. NUMBER OF DIRECT REPORTS Twelve MAIN … the technical capability to support the creation of a strategic direction for PAM and Authentication along with their tool set, together with supporting and maintaining overall service health, vendor management and ensuring the direction taken aligns with the overall strategic objectives of the organisation. The team handles day to day management of all CyberArk (PAM) and Authentication needs … of the business achieved by the following tools: Active Directory on premise, Entra ID for Cloud & CyberArk. There will need to be close co-ordination with the Access Management Team, so experience in this area would be required. The tool for Access Management is RSA IG&L. All technical documentation and platform standards must be kept up to More ❯

hybrid 2-3 days Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their businesses with almost 20,000 employees globally. The GIS Service Management function acts as the single point of engagement into Group Information Services (GIS) for Service Performance, Outcomes and Improvements. In collaboration with each business area, we aim to understand … future requirements. To this end, there will be a single, straightforward engagement process and transparency of the demands on GIS, including all major operational run and change activities. Service Management will work across GIS to drive the outcomes the business expects. What you'll do As a Service Manager, you will be responsible for leading Service Management activities … a continual cost-optimization mindset. Identify opportunities to reduce overall cost-to-serve by influencing vendor contract terms, implementing transparent cost models, and executing right-shoring initiatives. Deliver timely management information and regular reports on key service metrics to support leadership, divisional stakeholders, and service reviews. Engage with business customers to gather feedback, measure satisfaction, and drive improvements in More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change … management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of More ❯

for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and … vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement Strong experience of ITIL The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. If you're ready to make an impact and bring your expertise More ❯

for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and … vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement Strong experience of ITIL The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. If you're ready to make an impact and bring your expertise More ❯

regularly to ensure you are on top of the priority tickets and managing competing demands Provide customers with regular updates using the appropriate channels and the company’s service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Follow the company’s processes for Incident Management, Service … Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS Proven experience in a comparable IT support role with a strong technical background Exceptional client … to use your own initiative Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment Industry renowned training/certifications More ❯

user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT … Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group Contributing to the Change Management and Problem Management processes Training and developing new members of the 1st line team, to help improve their knowledge and level of service provided Working collaboratively with … e.g., TCP/IP, DNS, DHCP and VPN, SCCM · Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) · Excellent customer service and client-facing skills · Excellent communication skills - both written and verbal · Proven analytical and problem-solving More ❯

We are looking for an experienced Application Production Services Specialist to provide production support. The role involves incident identification, resolution, problem management, and root cause analysis, ensuring service stability and performance. You will collaborate with development teams, infrastructure teams, and business stakeholders to support system upgrades, audits, and operational enhancements. Key Responsibilities: 1. Provide L1/L2/… L3 production support, including incident management, root cause analysis, and problem resolution. 2. Manage incident and problem tickets using enterprise ITSM tools. 3. Perform capacity and performance management to ensure system stability. 4. Work closely with development teams for onboarding new applications and upgrades. 5. Support internal and external audits, ensuring compliance and documentation. 6. Collaborate … OS knowledge with scripting expertise. 5. Proficiency in Oracle, DB2, and PL/SQL for incident resolution. 6. Experience with monitoring and scheduling tools for system support. 7. Excellent problem-solving, communication, and stakeholder management skill More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

Newcastle *Be the M365 Subject Matter Expert* IT Deployment Engineer/IT Infrastructure Engineer, providing 3rd line IT/M365 Application support with excellent M365, InTune, Azure, Modern Device Management & IT Security experience is required by a leading company in central Newcastle You will be the subject matter expert for Microsoft and M365, working on a range of 3rd … Active Directory, firewall, VPN, iOS, and networking protocols (TCP/IP, DNS, DHCP, SMTP). - Strong client-service approach with excellent communication and teamwork skills. - Strong IT Security, Endpoint management and Vulnerability management experience - PowerShell Scripting experience within Microsoft Applications - Ability to prioritise, manage workload, and multitask effectively. Role Responsibilities: - 3rd line support and implement Intune, M365, and … . - Assist in managing Microsoft Exchange, Mimecast security, Teams, and Autopilot. - Develop onboarding processes and provide feedback for service improvements. - Define the company's IT Security policies, including vulnerability management - Admin of Endpoint management tools - Stay updated on Microsoft 365 tools and roadmap. - Conduct monitoring and analysis, including storage and usage reports. - Own problem management and More ❯