1 to 25 of 329 Problem Management Jobs in England

Manager, Problem ManagementWho We AreSolera's Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience. The RoleWe are seeking a Manager of Problem Management to lead a team responsible for identifying … platform. This is a hands-on leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization. What You'll DoTeam Leadership & Performance ManagementLead, manage, and develop ...

working 36 hours per week, rising through annual increments to £60,898 per annum. We are looking for an experienced and passionate IT Problem Manager to join Surrey County Council's IT & Digital Service and help shape the future of Problem Management across our organisation. This role … influencing technical teams to deliver outstanding customer outcomes. You will play a key role in reducing recurring incidents, identifying root causes and developing Problem Management capability across a large and diverse technology estate supporting essential public services. As Surrey County Council continues its digital transformation journey ...

Troubleshoot and resolve complex issues Monitor and measure the success of the incident management process Drive continuous service improvement toward operational excellence Develop robust Incident Management processes for effective customer Incident and Problem Management Lead incident resolution to ensure a responsive service Resolve system messaging issues … Perform post-incident reviews Maintain metrics and reporting demonstrating operational performance of Incident and Problem Management processes Educate teams on Incident and Problem Management best practices Drive innovation and quality to improve operational efficiency Communicate effectively and manage stakeholders to drive operational excellence Perform administrative tasks ...

risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. … risks, roadmap priorities, service improvements and readiness for live service Maintain oversight of incidents and problems affecting the service, working closely with Incident and Problem Management teams to drive resolution and address root causes Act as an escalation point for significant operational issues Identify opportunities to improve service ...

risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. … risks, roadmap priorities, service improvements and readiness for live service Maintain oversight of incidents and problems affecting the service, working closely with Incident and Problem Management teams to drive resolution and address root causes Act as an escalation point for significant operational issues Identify opportunities to improve service ...

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

evolving team and help support delivery that shapes the future of global commerce. What you’ll own Enterprise Incident Leadership Lead the Enterprise Incident Management function across Worldpay, ensuring effective management of all incidents. Provide oversight of the end-to-end incident lifecycle, from detection and assessment through … governance, and executive engagement. Serve as the primary escalation point for major incidents with significant customer, operational, financial, regulatory, or reputational impact. Ensure effective management of major incidents to minimize customer disruption and business impact. Customer, Operational & Commercial Leadership Lead the assessment and management of customer, operational, financial ...

evolving team and help support delivery that shapes the future of global commerce. What you’ll own Enterprise Incident Leadership Lead the Enterprise Incident Management function across Worldpay, ensuring effective management of all incidents. Provide oversight of the end-to-end incident lifecycle, from detection and assessment through … governance, and executive engagement. Serve as the primary escalation point for major incidents with significant customer, operational, financial, regulatory, or reputational impact. Ensure effective management of major incidents to minimize customer disruption and business impact. Customer, Operational & Commercial Leadership Lead the assessment and management of customer, operational, financial ...

suppliers, ensuring key applications continue to meet both operational and regulatory requirements. We're particularly interested in candidates with experience supporting applications within Wealth Management, Investment Management, Asset Management or Private Banking environments. However, strong application engineers from the wider Financial Services sector will also be considered. … ensuring the ongoing stability, support and enhancement of services that are fundamental to daily operations. You'll play a key role in incident resolution, problem management, platform upgrades, service transition activities and business change initiatives, whilst helping to improve operational resilience through automation, monitoring and continuous service improvement. ...

University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes … proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior ...

role In the role of a Lead Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams … shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required ITSM Support Manager – MIM, Change Management, Problem Management Strong experience as a Major Incident Manager (mandatory). Hands-on experience in Problem Management and Change Management. ...

services running against agreed performance targets. You'll handle secure configuration and IT asset control, manage service components, and take ownership of incidents and problem investigation through to resolution. You'll also apply change control procedures and engage with users and stakeholders to understand their needs. You will need … proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement and process efficiency work would be beneficial. You'll need to hold ...

Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline. Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed. Strengthen operational process adherence, ensuring responsibilities are clear … motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we\'re creative problem solvers with an entrepreneurial spirit., Strong people leadership, including coaching, performance management, prioritisation and development of team leads and engineers. Practical experience ...

Treasury Analytics Group.* Support for our FIS Quantum & TBSM applications within our Production Support Group.The **Treasury Analytics Group**is responsible for measurement and management of market risk (interest rate and foreign exchange) for the Bank's retail portfolios. The team develops financial models and processes required for measuring, transfer … pricing, hedging product profitability, and financial management reporting. The Treasury Analytics Group is embarking on a brand new initiative to build the next generation strategic platform for risk, valuations and analytics to meet the growing and future needs of the department. This is an exciting opportunity to work ...

Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline. Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed. Strengthen operational process adherence, ensuring responsibilities are clear … motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit., Strong people leadership, including coaching, performance management, prioritisation and development of team leads and engineers. Practical experience ...

scalable, highly available production systems in accordance with our service level objectives Preventing production incidents but when they do occur, performing effective incident and problem management and RCA to minimize downtime as well as possibility of recurrence. Pushing out changes and releases to production environment reliably via effective … change and release management Quick and effective response to alerts before they become incidents, with an approach to prevent them from occurring ever again Effectively triaging alerts, requests, emails such that things that needs attention get addressed first and in a timely manner in the order of their priority ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit. About the Role As SRE Manager, you will lead the operational reliability function for ICIS, ensuring stable, resilient … Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline. Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed. Strengthen operational process adherence, ensuring responsibilities are clear ...

motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit.**About the Role:**As SRE Manager, you will lead the operational reliability function for ICIS, ensuring stable, resilient … Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline.* Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed.* Strengthen operational process adherence, ensuring responsibilities are clear ...

years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL … ServiceNow , to manage and track change activity. Support change governance and, where required, facilitate CAB and other governance meetings . Work closely with Incident, Problem, Release and Service Transition teams to ensure effective coordination. Support operational readiness and service acceptance activities. Provide clear and concise communication to technical teams ...

Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes: Continually improving the Knowledge Management processes. Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance … business. Main ResponsibilitiesDay-to-Day Operation: The Knowledge Analyst willManage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes. Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT's support and development areasEnsure ...

resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

Engineer/Service Desk Analyst will also manage competing ticket priorities, provide regular customer updates and maintain high-quality ticket information while following Incident Management, Service Request Fulfilment, Change Management and Problem Management processes within an ITIL framework. DUTIES Your duties as the IT Support Engineer … required. Client-Facing Service: Maintain a visible presence at client sites and professionally promote the value of the onsite support service. Ticket and Priority Management: Manage your call queue effectively, regularly reviewing priorities and balancing competing demands to maintain strong productivity. Customer Communication: Provide customers with regular updates through ...

Essex. Job overview The post holder will be responsible for the day to day supervision of the Diagnostic Ordercomms systems delivering support, administration, technical management, and maintenance of the Trust’s Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within … record patient activity in a timely and accurate manner. Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trust’s Performance Indicators are also dependant on the quality and completeness of the data provided from ...