1 to 25 of 93 Problem Management Jobs in England

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future … root causes. Drive the resolutions across various stakeholder groups to prevent recurring incidents. Collaborate with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate ...

Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

Title: Incident & Problem Analyst Duration: 6 months (with possibility for extension) Location: London/Hybrid (3 days on-site) Rate: 419 PWD Via Umbrella We are looking for a highly organised and analytical Incident & Problem Analyst to support the effective management of IT incidents and problems across … resolved promptly to minimize business disruption, while underlying problems are accurately identified, analysed, and addressed to prevent recurrence. You will contribute to incident and problem management processes , ensuring adherence to governance standards and compliance with regulatory and operational resilience frameworks, including DORA . You will also play ...

Title: Incident & Problem Analyst Duration: 6 months (with possibility for extension) Location: London/Hybrid (3 days on-site) Rate: £419 PWD Via Umbrella We are looking for a highly organised and analytical Incident & Problem Analyst to support the effective management of IT incidents and problems across … resolved promptly to minimize business disruption, while underlying problems are accurately identified, analysed, and addressed to prevent recurrence. You will contribute to incident and problem management processes , ensuring adherence to governance standards and compliance with regulatory and operational resilience frameworks, including DORA . You will also play ...

Duration: Initial 9 months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme with … ground running. Key Skills required: Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This ...

Linux. In addition some experience in the following - WebMethds, Informatica, Appworx, WebDB and Global scape Responsibilities will be :- Provide IT operational support for Incident Management, Change Management, RITMs and Problem Management only through ServiceNow/client approved ticketing platform. Partner with the client to update documentation … requests, relating to cases and/or applications in scope. Perform application and process improvement; documentation; performance tuning; and technical strategy investigation upon request. Problem Management: Track, record, and process recurring tickets. Report automation opportunities for manual support tasks to client leadership. Execution of the automation activity will ...

migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service … Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service ...

Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches ...

grow your career, give back to your community and make a real impact. Job Overview The Emerging Payments EMEA Regional Lead is accountable for management of Emerging Payments Production Services, part of the wider Payments Services. You will lead and direct a team of professionals … design and infrastructure. Service Level Enhancement: Continuously improve the service level provided by the team to our end-users, maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices. Application Governance: Define and implement robust application on-boarding guidelines and standards to ensure consistent ...

changes, ensuring impacts are understood, risks managed, and end-to-end testing completed prior to production. Lead and participate in Major Incident and Problem Management, including 24/7 rota cover, working closely with Product Group, Service Quality, IT Operations, and suppliers. Ensure clear, timely communication of service … events and outages through established service management processes. Drive continuous service improvement through the creation and management of Continuous Service Improvement Plans. Manage supplier performance, including SaaS providers, ensuring contractual obligations, service reviews, and change control processes are met. Oversee vulnerability management, knowledge management, and problem ...

person. Key Objectives and Responsibilities As well as Client onboarding, transition & adoption; First line support, knowledge & policies. You will combine modern ITIL service management practices with B2B SaaS customer success. That means: Service delivery & customer success Proactive, regular conversations with customers about performance and outcomes, not just reacting … tickets. Service level, incident & problem management Clear ownership of service levels, incident and problem management, and change/configuration management. Product feedback & continual service improvement Turning customer feedback (bugs, improvements, feature requests) into a structured pipeline for Product and Engineering. Commercial support & expansion Identifying cross-sell ...

Incident and Problem Manager Birmingham - Hybrid (2 - 3 days a week) £70,000 - £75,000 + Bonus Our client is a global leader in consumer services, they are looking for an Incident and Problem Manager to take ownership of major incident response and problem management across … global environment as the central point of coordination. You'll need to have previous experience leading processes from end to end and embedding problem management practices. You'll also need proven experience working with offshore support teams and have both excellent communication skills as well as knowledge ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

Solution Architect you will have ownership of the solution design through the delivery phases. Task Description: Technical Authority for a portfolio of services. Technical management of issues escalated. Provide communication about fixes for technical risks in the live service resulting from HPI's or MI's. Input into … clients to become their trusted advisors through boldness and honesty. Solution Delivery - will ensure solution delivery is performed according to agreed specification. Technical problem management - will own technical problem management and resolution relevant to the solution development Primary interfaces: Service Directors, Operation Architect - Project's Secondary ...

clients and senior internal stakeholders. * Able to develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. * Relationship management - will manage the technical relationships with vendors, third parties and the wider Capgemini. * Solution Delivery - will ensure solution delivery is performed according to agreed … specification. * Technical problem management - will own technical problem management and resolution relevant to the solution development Primary interfaces: Service Directors, Operation Architect - Project's Secondary Interfaces: Security Service Manager, Service Delivery Manager, Service Improvement Manager ...

similar role Skills required: .NET, SQL Preferrable experience in working with Subscribe, a PAS System (Policy Administrative System). Incident/Service Request/Problem/Change Management Release Management Good understanding on AMS metrics like SLA/MTTA/MTTR Take end-to-end ownership … Major and High Priority (P1/P2) incidents from identification through resolution and closure. Lead Real Time incident bridges (technical and management) involving multiple support teams, vendors, and stakeholders. Ensure timely communication and updates to stakeholders and leadership during major incidents. Coordinate with technical teams to drive quick resolution ...

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Desktop Support Engineer. Careers at TCS: It means more TCS is a purpose-led transformation company, built … related issues on behalf of our clients. Working within a large multi-disciple, multi-site team, the team will be focused on Incident resolution, problem management and process improvement. Key responsibilities: Manage, respond to and resolve all End User and related incidents and problems Installation, configuration and management ...

team and take ownership of our ServiceNow platform. This role is a mix of administration and development , with a strong focus on ITSM , particularly Problem and Change Management , as well as platform configuration and upgrade support. You’ll play a key role in ensuring ServiceNow is stable, well … closely with IT and wider stakeholders. Key Responsibilities Administer, configure, and support the ServiceNow platform Configure and maintain ITSM modules, with a focus on Problem Management and Change Management Support and contribute to ServiceNow upgrades , patches, and releases Develop and enhance workflows, forms, business rules, UI policies ...

Service & Operational Resilience - Insurance Engagement: Permanent (Immediate Start) Location: London (Hybrid) Client Industry: Insurance Company: Albany Beck About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help … largest Insurance clients, based in London. This role will be to support the delivery and continuous improvement of IT Incident and Major Incident Management within a regulated Financial Services environment. This role is responsible for the end-to-end coordination of incidents that impact business services, ensuring rapid service ...

teams, fostering a collaborative and high-performance work environment. Influencing : Skilled in influencing stakeholders and team members to achieve project objectives and overcome obstacles. Problem Management: Strong problem-solving skills to identify issues, develop innovative solutions, and address challenges throughout the project lifecycle. Stakeholder Management: Demonstrated … expectations are understood and addressed. Accountability: Takes ownership of project outcomes and ensures that commitments are met within agreed timelines and budgets. Financial Management: Proficient in financial management principles, including budgeting, forecasting, and cost control, to ensure projects are delivered within approved budgets and financial objectives are met. ...

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future ...

modern delivery methods, across project and business-as-usual (BAU) work. Collaborate with project and service managers to support planning, integration, and dependency management, surfacing risks and constraints early. Manage and control budgets, forecasts, and actuals, ensuring financial commitments are met and issues are escalated appropriately. Oversee incident, problem, and change management, ensuring alignment with governance, contractual requirements, and service management processes. Protect live services by ensuring effective monitoring, resilience, and incident response, including rapid mobilisation for high-priority incidents. Provide clear, timely reporting and updates, raising risks, issues, assumptions, and dependencies to support informed decision ...

Technical Operations Manager - Service & Environment Management - Farnborough, Hampshire (2 days per week on site) - £450-£500 per day inside IR35 I am working with an exclusive client within Financial Services who are looking for a IT Technical Operations Manager who will be responsible for analyzing, documenting, and improving business … service processes across the organization. The role bridges business operations and IT service management, ensuring services are designed, transitioned, operated, and continually improved in line with ITIL practices. A core focus is on environment management , particularly in Windows-based infrastructures , supporting controlled deployments, environment readiness, and operational stability. ...