8 of 8 Problem Management Jobs in Wales

providing expert-level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The … Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group … Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances In the role More ❯

to Network alarms and ensuring maximum continuity of service and minimal downtime Supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing … improvement to ensure systems are consistently updated to meet requirements. Service Delivery to ensure accountability of provisioning RSU to ensure clean handoffs and jeopardy management of customer queues. Champion and implement best practice people policies with People & Culture WHAT WILL YOU BRING? Significant experience in people management Experience … working in an IP Network Operational Management role. Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment A strong track record in operational delivery. Competent in jeopardy management, able to deliver all targets in line More ❯

to Network alarms and ensuring maximum continuity of service and minimal downtime Supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing … improvement to ensure systems are consistently updated to meet requirements. Service Delivery to ensure accountability of provisioning RSU to ensure clean handoffs and jeopardy management of customer queues. Champion and implement best practice people policies with People & Culture WHAT WILL YOU BRING? Significant experience in people management Experience … working in an IP Network Operational Management role. Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment A strong track record in operational delivery. Competent in jeopardy management, able to deliver all targets in line More ❯

IT company based near Cardiff. You will be supporting external clients with all of their IT requirements - 3rd Line, but also involved with the management and implementation experience of various devices, software and solutions including the management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile … Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Networking - Support and maintenance Edge Security management e.g. Configure, manage and monitor firewalls, VPON's … as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting More ❯

and pay would be adjusted accordingly. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents, problem management and root cause analysis. Managing and optimising enterprise … management. LAN/LWAN/WAN, DNS, DHCP. Hands-on expertise in PowerShell scripting Back-up solutions and AV technologies. Desirables Experience with device management solutions ITIL v3/4 Foundation UC Technologies Database systems Use of 3rd party patching tools With 30 years of experience and expertise in More ❯

team performance taking action to address performance not on target. Create an environment to support continual service improvement in consultation with key stakeholders. Provide management information, as required, and collaborate with key stakeholders regarding operational performance. Take personal responsibility for own health and safety and promote compliance within the … service delivery through all channels (human, digital, self-service, automated) to ensure metrics and reports are analysed, and issues are resolved. Practical experience of problem management and proven ability to investigate and resolve problems in systems and services including classification, prioritisation and initiation of action, documentation of root … Windows operating systems, Microsoft Office suites, Microsoft 365 technologies, Active Directory, Microsoft Entra services and all associated hardware and software. Experience of ICT project management to ensure the smooth planning and delivery of enterprise technology solutions. Excellent knowledge and understanding of end user computing and networked IT infrastructure and More ❯

Overview A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy … of experience in IT Support IT Degree or similar. Leadership qualities/experience, motivated to learn and passionate team player. Strong experience of incident management and service requests. SLA management ITIL certification would be great to have What you'll do as an IT Service Desk Lead Ensure … all incidents and service requests are resolved/complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate. Change management and problem management. Play a lead role in IT and communication projects, upgrades and migrations. Establish and maintain a good and close working relationship More ❯

Overview A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy … of experience in IT Support IT Degree or similar. Leadership qualities/experience, motivated to learn and passionate team player. Strong experience of incident management and service requests. SLA management ITIL certification would be great to have What you'll do as an IT Service Desk Lead Ensure … all incidents and service requests are resolved/complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate. Change management and problem management. Play a lead role in IT and communication projects, upgrades and migrations. Establish and maintain a good and close working relationship More ❯