7 of 7 Problem Management Jobs in the East Midlands

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

PROD). Oversee backups and DR in partnership with IT Operations. Administer licenses, roles, and capacity planning. Service operations: Act as L2/L3 support for ERP incidents, lead problem management, and maintain knowledge articles for recurring issues. Change & release management: Maintain a single ERP backlog and chair the Change Advisory Board. Plan, test, and deploy patches … reporting: Own the ERP interface catalogue and integration runbooks. Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Qlik). Vendor & partner management: Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Support budgeting and vendor roadmap alignment with business goals. Training & adoption: Develop and distribute user communications, guides, and training. … related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise environment. Strong understanding of ERP change management, governance, and integration principles. Experience defining and managing roles, permissions, and segregation of duties. Solid grasp of master data governance and data quality frameworks. Demonstrable experience working with Finance More ❯

PROD). Oversee backups and DR in partnership with IT Operations. Administer licenses, roles, and capacity planning. Service operations: Act as L2/L3 support for ERP incidents, lead problem management, and maintain knowledge articles for recurring issues. Change & release management: Maintain a single ERP backlog and chair the Change Advisory Board. Plan, test, and deploy patches … reporting: Own the ERP interface catalogue and integration runbooks. Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Qlik). Vendor & partner management: Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Support budgeting and vendor roadmap alignment with business goals. Training & adoption: Develop and distribute user communications, guides, and training. … related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise environment. Strong understanding of ERP change management, governance, and integration principles. Experience defining and managing roles, permissions, and segregation of duties. Solid grasp of master data governance and data quality frameworks. Demonstrable experience working with Finance More ❯

there will be times when you’ll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL’s) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

there will be times when you'll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL's) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create … and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Soluss bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data … proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are More ❯

automated deployment strategies. Handle service requests from the Service Desk and other delivery teams. Diagnose and resolve moderately complex technical issues. Ensure continuous delivery of IT services through effective problem management. Qualification & Experience Educated to A Level, NVQ Level 3, BTEC, or equivalent in ICT. Demonstrable experience with virtualization technologies and Windows Server environments Strong knowledge of Azure Software More ❯