16 of 16 Problem Management Jobs in the East Midlands

Nottingham, GBR - CC Hatfield Adm | Job-ID: 220717 | Contract type: Standard | Business Unit: Information Technology Life on the team You’ll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. … Problem Manager, you’ll take ownership of one or more problems from identification through to resolution. You’ll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements. You’ll also review trends, recommend service ...

Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change … production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure ...

Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery Life on the team You’ll join our Process Integration and Management team in a role that goes beyond standard operations. As part of a dynamic and supportive environment, you’ll help support critical service processes across … change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You’ll provide business-hours support for change control and join the team's on-call rota to support major incident management when required. ...

Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience of supporting colleague performance or development reviews. Knowledge of ITIL principles and service management best ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

Exchange Online. Provide efficient and effective escalation path for junior members of the team Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture Promote technical implementations into production Ensuring IT assets are maintained in the IT Asset … updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing and supporting Azure Cloud services (IaaS, PaaS, Networks) Experience ...

Chesterfield (126252) - Information Technology - Fixed Term - Full Time - East Midlands Salary: Competitive plus comprehensive benefits package Grade: 3B Reporting Line: Head of Branch Service Management Contract Type: Permanent Working Pattern: Full-Time Hybrid Location: London/Bolton Closing Date: 15th October 2026 What to expect As a Branch Service … continual service improvement activities across Post Office. As a key member of the Technology Services team, you will play an important role in incident, problem and change management activities, supporting operational delivery while ensuring risks are proactively managed and service performance remains aligned with business expectations. ...

validation of application updates, patches and upgrades, and support UAT for any changes to core business systems. Identify recurring issues and contribute to problem management and root cause analysis, feeding improvements back to the Service Desk and vendors. Support the onboarding of new starters and configuration changes across … Kantata, iManage, Nintex K2 and IPMS to log, track and resolve support cases. Skills and Competencies Essential Experience with at least one core practice management, finance, or document management system (e.g. Aderant, iManage, or an IPMS/case management platform). Proven experience supporting business-critical applications ...

good knowledge of Microsoft 365, Exchange and Intune Good knowledge of server operating systems, including Microsoft Server and Linux An understanding of IT service management principles, including incident, change and problem management Strong organisational and prioritisation skills, with the ability to balance business-as-usual activity, incidents ...

Desk team Managing SLAs, KPIs, ticket performance and operational metrics Driving continual service improvement across the function Reviewing and improving processes, documentation and knowledge management Analysing recurring incidents and supporting root-cause and post-incident reviews Managing escalations and supporting Major Incident activity Working closely with resolver teams, suppliers … user experience and promoting a strong customer-service culture Supporting the development and adoption of incident playbooks and escalation processes Working alongside Change and Problem Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure ...

Windows and iOS devices across the business. This role combines technical leadership with hands‐on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping our Modern Workplace … adoption of Microsoft 365 and Microsoft Copilot capabilities. Passwordless authentication and modern identity services. Zero Trust security and Conditional Access maturity. Cloud‐native endpoint management and digital employee experience improvements. What You’ll Be Doing Act as a senior SME and design contributor for Modern Workplace, identity and endpoint ...

function and ensure our people have the reliable, secure and effective technology they need to do their jobs. As part of the IT Senior Management Team, you’ll lead a team of Service Delivery Support Engineers delivering high-quality 1st and 2nd line IT support across the business. … customer service. Develop and deliver the IT Service Delivery strategy and roadmap , aligned with wider business and IT objectives. Own Incident, Request, Change and Problem Management processes, ensuring agreed SLAs and service standards are consistently achieved. Oversee the lifecycle of end‐user technology, including PCs, laptops, mobile devices ...

measures. Lead major incidents and senior customer escalations, ensuring effective resolution, clear communication, robust post-incident review and measurable follow-through. Strengthen incident, problem and change management. Own effective service transition from Implementation into BAU Support. Partner with Customer Success and other customer-facing teams to ensure joined … customer outcomes and clear ownership of escalations. Improve knowledge management and self-service, using tooling and automation to improve support quality and efficiency. Use data and insight to understand trends and risks. What we are looking for Proven experience leading multiple B2B software or application support teams. Evidence ...

your next challenge and the opportunity to make a real impact? As our IT Operations Manager, you'll lead the day-to-day management of our 2nd and 3rd Line Support teams, ensuring the delivery of a reliable, efficient and customer-focused IT service across the business. … Support teams, setting clear objectives and driving high levels of service performance. Managing IT operations, including incidents, requests, service levels, infrastructure availability and asset management across the business. Working closely with the Service Desk, Projects, Platforms, Data Engineering and Data Science teams to deliver seamless support and successfully transition ...

Paying £20.93 per hr ref 376145 Full time hours on a temporarybasis Key Responsibilities Provide 3rd Line support for IT incidents, service requests, and problem management activities, diagnosing and resolving complex technical issues. Administer, manage, maintain, and optimise hybrid server, storage, and cloud environments. Ensure high availability, performance … solutions aligned with business and technical requirements. Produce and maintain technical documentation, standards, procedures, and architectural designs. Ensure systems remain secure through effective patch management, firmware updates, operating system maintenance, and access control measures. Support infrastructure projects by providing technical expertise, solution options analysis, and product evaluations. Monitor infrastructure ...