1 to 25 of 143 Process Improvement Jobs in the City of London

organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. Role Overview The Senior Business … Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities Multi-channel contact … scheduling, staff allocation models, and forecasting methods, ensuring they meet operational needs. Provide detailed analysis to optimise resource balancing across communication channels and improve contact handling. Business analysis and process optimisation Conduct deep-dive analysis into current processes, identifying inefficiencies and opportunities for automation. Collaborate with stakeholders to define functional and non-functional requirements that align with business goals. More ❯

markets. This role is perfect for someone with strong analytical and reporting skills, a proactive mindset, and an interest in working on strategic platform enhancements, data-driven reporting, and process improvements. What you’ll do: Deliver and manage application changes and reporting enhancements aligned with business priorities. Collaborate with subject matter experts and stakeholders to ensure ongoing compliance with … requirements. Analyse key metrics and produce reports to support business decision-making. Provide user training on internal proprietary platforms. Contribute to process improvement and technology implementation projects. Offer practical, data-led solutions to complex challenges. What we’re looking for: Experience in trust and agency services or transaction banking. Strong Excel skills and hands-on experience with SQL More ❯

is being sunset. Partner with business units to optimize these platforms to support evolving operational requirements. Business Workflow & Stakeholder Engagement: Understand and analyze business workflows to identify opportunities for process improvements and technology enhancements. Engage with key stakeholders across the organization to ensure IT solutions are aligned with business needs and drive operational efficiency. Project Management: Lead large-scale … practices, policies, and procedures for system management, data integrity, and cybersecurity. Team Leadership and Development: Build and mentor a high-performing IT team, fostering a culture of innovation, continuous improvement, and professional development. Ensure effective resource allocation and coordination across projects and daily operations. Vendor and Stakeholder Management: Manage relationships with external vendors and service providers, negotiating contracts and … ensuring high service levels. Collaborate with internal stakeholders to align IT solutions with current and future business needs. Innovation and Continuous Improvement: Stay abreast of emerging technologies and industry trends to drive continuous improvement and innovation within the organization. Identify and implement system enhancements that improve operational efficiency and competitive advantage. CIO Growth Trajectory: Demonstrate a strategic vision More ❯

evolving environment. This is a high-impact role within a global technology function, requiring someone who can manage projects with minimal oversight while contributing to broader IT strategy and process improvement initiatives. You will be managing technical projects within a Global Information Technology portfolio. This role demands a hands-on problem solver who can manage multiple workstreams, navigate More ❯

as well as industry best practices. Contribute to building a strong product culture by establishing forums where appropriate and providing product leadership within the EMEA Data Office. Drive continuous improvement, identify opportunities for process improvement and efficiency gains, ensuring they are sustained over time. Work alongside key stakeholders to embed new cultures and ways of working, both More ❯

Prepare the monthly business review pack for the Executive Committee and quarterly review for the Board, gathering financial, HR, and business plan data. Use Power Query to collate and process spreadsheets, providing additional insights such as time recording and workplace attendance. Lead process improvements in the Finance and Procurement team by automating tasks with Power Automate and Power … registers, maintain the corporate risk register in Power BI, and escalate top risks to senior leadership. Manage relationships with industry stakeholders on the industry safety levy. Oversee the levy process, including data collection, handling complex queries, following up on responses, and calculating levies due. Serve as the main contact for internal audits, ensuring timely delivery of the audit programme More ❯

client is looking for a Data Analyst for their product support group - you will need proven Data Analysis within Financial Services Key part of the role is to drive process improvements/automation, produce meaningful business and portfolio analytics using tools such as Python, SQL, KDB, and Power BI to transform and analyze data. You'll have experience in More ❯

support for risk applications Perform data and functional analysis to resolve system issues Deliver risk analysis and support stress testing Collaborate with stakeholders across IT and business teams Drive process improvements and contribute to agile delivery Requirements: Strong experience in Data Analysis within financial services Expertise in market or counterparty risk Technical skills with SQL and Python Data Visualisation More ❯

working closely with the Financial Controller and Head of FP&A, key responsibilities will include: Collaborate closely with the accounting team to analyse existing processes and identify opportunities for improvement and automation. Develop and implement process enhancements using Excel automation tools, including advanced formulas, macros, and VBA, or by leveraging existing platforms such as NetSuite. Support finance system … Qualifications: Part-qualified or fully qualified accountant (ACA, ACCA, CIMA, CPA, or equivalent) Prior experience in a regulated or financial services environment. Exposure to automation tools, data analytics, or process improvement methodologies. More ❯

and outsourcing responsibilities for alternative investment managers within their operating model. Our projects include developing strategic information management plans and roadmaps, conducting operational reviews and audits, designing operational/process improvements, implementing and optimizing operating models, and enabling technology solutions across the operating model of investment managers and advisors as well as institutional investors, sovereigns, endowments, trusts and family … The candidate must be able to identify and investigate problems outlined by the business teams, then drive towards an effective solution. This will include: Business Analysis Operating Model Design Process Improvement Data Migration and Reconciliation Strategy Support Report Specifications Solution Architecture System Implementation The Senior Consultant will work closely with Engagement Leads as well as both Client and … to interact with vendors and partners to acquire technical information critical to a project’s requirements, costs or execution Strong project management and coordination skills Proven skills in documentation, process mapping (Visio), and other Microsoft Office tools Detail-oriented mindset with a passion for problem-solving and continuous improvement Hands-on knowledge of asset management industry systems a More ❯

any down time communicated to stakeholders of the platform. Work with IT and Internal Communications on platform updates, user permissions, and content layouts. Raise any issues or opportunities for improvement through the appropriate channels. 6. HRIS Helpdesk Management Operate the HRIS helpdesk, managing incoming queries and ensuring timely and helpful responses. Use a ticketing or tracking system to categorise … data projects. Produce fortnightly progress and insights reports to share with Sr. Business stakeholders. 8. System User Support and Training Create and maintain user guides, quick-reference materials, and process documentation. Deliver training to People Operations users and people managers to support understanding of system processes and features. Provide support on more complex system issues and liaise with vendors … features and updates. Prepare test scenarios, log results, and escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation efforts and enhancements that streamline administrative tasks. Stay More ❯

such as Scrum or Kanban within the clearing and settlement teams. Understanding the Domain: Cross team collaboration Requirement Gathering: Collaborate with stakeholders to gather, analyze, and document business requirements. Process Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency. Stakeholder Communication: Maintain clear communication with stakeholders, including customers, developers, product managers, and product owners. More ❯

on DAM, providing guidance and recommendations on the selection, implementation, and optimization of DAM systems and tools. Work with stakeholders to understand business requirements and identify opportunities for DAM process improvement & Brand Management. Analyze and document workflows, processes, and data related to DAM/Brand Portals. Develop functional requirements and specifications for DAM systems and tools. Collaborate with … closely with stakeholders to gather, analyze, and document business requirements. Define, design, and implement digital asset management tools and its relevant integrations. Conduct gap analysis and recommend solutions for process improvement. Develop functional specifications, use cases, and process flows to guide development efforts. Collaborate with development teams to ensure solutions are implemented that meet business requirements through strong More ❯

Requirements Gathering and Analysis •Conduct interviews and workshops with stakeholders to understand business needs. •Document detailed business requirements and use cases. •Collaborate with IT teams to ensure technical feasibility. •Process Improvement •Analyse existing business processes to identify areas for enhancement. •Develop process models and workflows to optimise operations. •Recommend and implement solutions to increase efficiency and productivity. More ❯

Applications, and you'll do the same. The Head of Manufacturing Execution & Laboratory Information Application Operations lead s a dedicated team, focusing on delivering high-quality technical and business process solutions. The role needs to cover applications and projects in the business area s of Engineering and production execution , Plant Maintenance , and laboratory in formation management and instruments. The … strategic goals. Manage the entire project lifecycle, from initiation through to deployment and support. Team Management: Lead, mentor, and develop a team of developers, fostering an environment of continuous improvement and innovation. Allocate resources effectively and set clear team objectives. Stakeholder Engagement: Act as the main point of contact for business & project stakeholders, including business units and IT leadership. … Ensure transparent communication regarding project progress, risks, and outcomes. Process Optimization: Utilize deep understanding of business processes and technology to identify opportunities for process improvement. Implement best practices to enhance efficiency and effectiveness of business operations. Quality Assurance: Oversee the quality of deliverables, ensuring they meet predefined standards and business requirements. Implement rigorous testing and QA processes to More ❯

working with a range of HRIS platforms (e.g., iTrent, LMS, ATS). Experience with data visualisation and reporting tools (e.g., Power BI, Tableau). Knowledge of change management and process improvement methodologies More ❯

to support organisational delivery and decision-making. Key Responsibilities: Oversee internal reporting, data analysis, and performance monitoring. Manage the core CRM system (Dynamics 365), system updates, and improvements. Lead process automation and reporting using Power BI, Power Query, Power Automate, and Microsoft 365. Support the development of the fundraising CRM ( Raiser’s Edge NXT ). Ensure GDPR compliance and … EDI data reporting. Experience Required: Strong data management, reporting, and CRM experience (Dynamics 365). Advanced skills in Excel, Power BI, Power Query, and Power Platform. Experience leading digital process improvements. Solid GDPR knowledge and experience handling data protection. Strong stakeholder management and project delivery experience. Charity, not-for-profit or membership sector experience is desirable. Immediate availability is … essential. To apply or discuss further, please get in touch. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a More ❯

with planning, tracking, and coordinating routine operational activities. Maintain team calendars, schedules, and action logs for key meetings and initiatives. Support the team with onboarding processes, documentation management, and process improvements. Monitor shared mailboxes, ticketing systems, or operational dashboards and ensure timely responses/escalations. Project Coordination Support the Project Manager in tracking project milestones, deliverables, and dependencies. Coordinate … and minutes. Assist with status reporting, RAID (Risks, Assumptions, Issues, Dependencies) log maintenance, and project documentation. Follow up on action items with relevant team members to ensure timely completion. Process & Documentation Maintain accurate records and filing systems for operational and project documentation (e.g., SOPs, project plans, user guides). Help identify and implement small process improvements across the More ❯

models across multiple business domains. Support the production of detailed target state analyses and assist in creating testing strategies for implementation. Engage in gap analysis, identifying areas for business process improvements, and documenting business requirements. Assist with stakeholder engagement, ensuring clear communication and elicitation of requirements. Contribute to the preparation and delivery of presentations and project artefacts for C … II, IFPR, SM&CR) and familiarity with regulatory implementation Business Analysis Skills: Experience in conducting gap analysis and mapping business processes to regulations and recommendations. Ability to support business process design, re-engineering, and documentation (e.g., BPMN). Skilled in stakeholder elicitation and gathering business requirements (e.g., BRD, FRD). Knowledge of regulatory frameworks and the ability to interpret More ❯

Are you an experienced Business Analyst with a passion for process improvement, data-driven decision making, and delivering change in a dynamic, global environment? Our client – a leading international reinsurer – is looking for a proactive and analytical Business Analyst to join their Finance & Operations team in London. This is a fantastic opportunity to be part of a collaborative … non-hierarchical culture that genuinely values innovation, accountability, and continuous improvement. What you’ll be doing: Acting as a key liaison between operations, data, and IT teams Driving process enhancements and system transformation Leading data validation initiatives and automation projects Supporting the onboarding of new business and tech solutions Delivering insights and improving control environments You’ll need: Proven … experience in business analysis across the full project lifecycle within the insurance/reinsurnace space Strong stakeholder engagement and documentation skills Experience with SQL, data tools, and process mapping (e.g. Visio) A continuous improvement mindset and collaborative spirit Why apply? Join a global organisation that offers real career progression, a flexible working culture, and a chance to make More ❯

D365 Technical Business Analyst – Business Analyst, BA, Data, Technical, Lean 6 Sigma, Process Improvement, Business Analyst, Agile, ERP, D365, Dynamics 365, T-SQL, SSIS, SSDT, PowerShell, PPAC, LCS, X++, Kingswaysoft – UK - Hybrid - London - up to £50K Our end user client is looking for a D365 Technical/Data Business Analyst to join their team to support the migration … printing functionality. You’ll play a key role in ensuring data accuracy, managing ad-hoc updates, and overseeing the successful delivery of EDI documents, all contributing to the ongoing improvement of the Dynamics 365 environment. The role is to be completed on a hybrid basis. On average 3 days a week will be required on site in London (this … ad-hoc data changes to maintain data integrity and consistency across the platform. Oversee the accurate and timely delivery of EDI (Electronic Data Interchange) documents. Contribute to the continuous improvement of the Dynamics 365 environment through proactive issue resolution and process enhancement. Location: UK Candidates must be eligible to work in this country. Catch Resource Management is a More ❯

reporting into the Infrastructure & Security Manager. You’ll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers – while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium-sized (150 people across 9 countries), so it’s still agile, with the chance to influence how … chair CAB meetings. Support desktop, mobile, and office IT environments – including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We’re Looking For: Solid experience in a technical operations, IT service delivery, or service desk leadership role. Good … vendors and managing outsourced IT services. Confident in a stakeholder-facing role – strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step up in a visible, hands-on leadership role with plenty of More ❯

Work with the finance team and vendors to evaluate IFRS 16 treatment in the new consolidation system New Consolidation System Implementation Assist with the system selection, design, and implementation process Provide support on data migration, mapping, testing, and parallel run activities Work closely with the project team and finance stakeholders to ensure system requirements are met Technical & Analytical Support … desirable Excellent analytical, troubleshooting, and problem-solving skills Confident communicator with strong interpersonal skills, able to work with cross-functional teams A self-starter with a keen eye for process improvement and attention to detail Comfortable working in a fast-paced, multi-currency international environment Submissions of interest: Carrie@systemsaccountants.com More ❯

operational stakeholders to help drive and embed change across the finance function. This role is perfect for someone who brings strong core finance knowledge and a keen eye for improvement, with the ability to convert transformation initiatives into practical, high-value outcomes. Key Responsibilities Support delivery of new finance systems, tools, and processes, including purchase ordering and supplier income … Partner with project managers, IT teams, and third-party vendors to ensure solutions are fit-for-purpose. Lead/support system testing, data validation, and user acceptance activities. Prepare process documentation, design controls, and create training materials to support change readiness. Identify inefficiencies and propose practical process improvements. Provide hands-on support during transitional phases, especially during key More ❯

resolve application issues. Enhance operational efficiency through automation and proactive monitoring. Maintain effective communication with stakeholders during incidents and platform upgrades. Participate in IT governance, platform de-risking, and process improvement initiatives. Monitor infrastructure performance and proactively identify areas for optimisation. Key Skills & Experience: Essential: Strong communication and stakeholder management skills. Proven experience supporting large-scale, global trading More ❯