Service Desk Manager
- Location
- East Midlands, England, United Kingdom
service delivery. Ensure client concerns are addressed promptly and effectively. Work proactively with clients to understand their support requirements and identify areas for improvement. Process Improvement Continuously review and optimise service desk processes to improve efficiency and service quality. Implement and maintain ITIL-aligned practices for incident, problem … performance. Strategic Leadership Collaborate with wider business teams to align service desk operations with organisational objectives. Contribute to the development and delivery of service improvement plans. Help shape future service offerings and support strategies. About You A minimum of 5 years' experience in IT support or service desk management. ...