Using ticket management and scheduling software, the team ensures resources are allocated effectively and in accordance with company policy. This role blends front-line operational activity with team leadership, processimprovement, and reporting responsibilities. It combines hands-on scheduling, creative problem-solving, and strategic oversight to continuously enhance the teams capabilities and service delivery. Day-to-Day Responsibilities … Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on processimprovement and departmental capability enhancement. Identify and implement opportunities to streamline operations and improve efficiency. Review and advise on client communications to ensure alignment with operational priorities and … Identify required operational metrics and deliver reports to the Technical Manager and COO. Arrange and lead departmental meetings with the Technical Manager and COO to review performance, workload, and process improvements. Provide support, advice, and mentorship to team members for problem-solving, process adherence, and professional development. Act as the go-to location for resource management tasks, ensuring More ❯
Using ticket management and scheduling software, the team ensures resources are allocated effectively and in accordance with company policy. This role blends front-line operational activity with team leadership, processimprovement, and reporting responsibilities. It combines hands-on scheduling, creative problem-solving, and strategic oversight to continuously enhance the teams capabilities and service delivery. Day-to-Day Responsibilities … Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on processimprovement and departmental capability enhancement. Identify and implement opportunities to streamline operations and improve efficiency. Review and advise on client communications to ensure alignment with operational priorities and … Identify required operational metrics and deliver reports to the Technical Manager and COO. Arrange and lead departmental meetings with the Technical Manager and COO to review performance, workload, and process improvements. Provide support, advice, and mentorship to team members for problem-solving, process adherence, and professional development. Act as the go-to location for resource management tasks, ensuring More ❯
based within one of agencies in our group ( Parks Lettings, Brighton ). Youll lead a team of 57 Lettings Negotiators across several agencies, driving day-to-day operations, continuous improvement, and high service standards. This is a hands-on role suited to someone who thrives in a fast-paced, change-driven environment. Youll play a key part in developing … Lettings Negotiators (scaling up to 5-7 within next 3-6 months) Deliver training and product/regulatory updates Run performance reviews, provide coaching, and support career development ~20% Process & Continuous Improvement Contribute to Central Operations process improvements Update or create training materials Suggest and implement standardisation and efficiency improvements Analyse team metrics and KPIs What Were … small teams , ideally in a remote or distributed setup Adaptable and quick to learn in a tech-driven, fast-changing environment - we are tech start at our core Strong process-thinking mindset; able to identify, document, and implement operational improvements Clear and confident communicator, both written and verbal, with stakeholders at all levels More ❯
