9 of 9 Process Improvement Jobs in Leeds

knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What … Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. ...

pressure, customer‐facing environments. Key Responsibilities: Act as a Service Management SME across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Provide on‐call Major Incident Management cover, ensuring rapid coordination, clear communications, and effective resolution. Maintain strong … trusted customer relationships, acting as a primary escalation and assurance point. Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Proactively identify and manage risks ...

pressure, customer-facing environments. Key Responsibilities: Act as a Service Management SME across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications, and effective resolution. Maintain strong … trusted customer relationships, acting as a primary escalation and assurance point. Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Proactively identify and manage risks ...

queries before the March 31st year-end deadline. Financial Operations: Assist with month-end close tasks, including Direct Debit, credit card, and payment reconciliations. Process Improvement: Identify efficiency gains and assist with the documentation of finance processes and internal controls. Reporting: Support the preparation of monthly reporting ...

manage employee records, including new starters, changes and leavers Configure system workflows, forms, and approvals in line with HR policies and business needs Process Improvement and Optimisation Support the HR Operations team in the update of HR system processes to improve efficiency and employee experience Identify opportunities … queries from employees, managers and HR colleagues Troubleshoot system issues and liaise with suppliers or IT support where required Develop and maintain user guides, process documentation, and training materials Support system training as needed Reporting & Data Management Produce regular and ad hoc reports to support HR and wider business ...

projects: Experienced Service Delivery Manager/Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service … call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across ...

external accounting partner to ensure timely tax submissions, statutory compliance and reporting accuracy. Manage cashflow forecasting, working capital, and financial controls. Support pricing, margin improvement, and funding strategies. Prepare reports and dashboards for the CEO, Chairman, and investors. Drive financial systems development, automation, and process improvement. Leverage … process automation to improve speed and accuracy of reporting and forecasting. Build and develop a high performing finance team as the company scales. Skills & Experience required: Essential: Fully Qualified Accountant. (ACA/ACCA/FCA/FCCA/CIMA/ACMA/CGMA). Worked in a Financial Planning ...

external accounting partner to ensure timely tax submissions, statutory compliance and reporting accuracy. Manage cashflow forecasting, working capital, and financial controls. Support pricing, margin improvement, and funding strategies. Prepare reports and dashboards for the CEO, Chairman, and investors. Drive financial systems development, automation, and process improvement. Leverage … process automation to improve speed and accuracy of reporting and forecasting. Build and develop a high performing finance team as the company scales. Skills & Experience required: Essential: Fully Qualified Accountant. (ACA/ACCA/FCA/FCCA/CIMA/ACMA/CGMA). Worked in a Financial Planning ...

structured briefs to Project Management and delivery teams. Act as the voice of the customer internally, advocating for their needs and influencing product and process improvements. Escalate significant risks or major commercial opportunities to the Customer Success Lead where appropriate. Collaboration & Continuous Improvement Work closely with Customer Success ...