Business Transformation Analyst - 12 months
- Hiring Organisation
- Delta Housing
- Location
- Chelmsford, Essex, South East, United Kingdom
- Employment Type
- Temporary, Work From Home
- Salary
- £50,000
Analyst - 12 months £54,314 per annum Chelmsford Temporary Full-Time We are looking for a Business Transformation Analyst to support the design and improvement of customer-facing and colleague-enabled services across Delta. The role will use customer insight, service design techniques and process improvement methodologies … customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points, service failures, duplication, and inefficiencies. Translate customer and colleague insight into actionable improvement opportunities. Use qualitative and quantitative evidence to support service design recommendations. Develop customer journey maps, service blueprints and experience frameworks to support transformation initiatives. ...