Technical Services Manager (MSP)
- Hiring Organisation
- Career Cross Limited
- Location
- Worcester, Worcestershire, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £60000/annum plus excellent benefits
seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery … owning technical standards and processes, and ensuring that customer expectations are exceeded. Key Responsibilities include: Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training. Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations. Technical ...