19 of 19 Remedy ITSM Jobs

integrity, seamless system integrations, and alignment with enterprise business objectives. This role combines solution architecture, technical leadership, and delivery governance to successfully implement complex ITSM platforms on time and within budget. Key Responsibilities Define, validate, and govern BMC Helix architecture, including ITSM Suite, Digital Workplace, CMDB, and Smart … escalation management . Validate solution readiness through E2E testing, UAT, and go-live support . Implement monitoring, health checks, and performance optimization for ITSM and CMDB modules. Identify opportunities for automation and continuous process improvement . Required Skills & Experience 5+ years of hands-on experience in BMC Helix/ ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ...

seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands-on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex … integration environments. Key Responsibilities Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT. Design scalable, secure solutions using Helix Innovation Studio and Business Workflows. Lead integrations with third-party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware. Oversee CMDB ...

regular user) Coordinating the involved IT service teams in analyzing and resolving complex disruptions (e.g., network, database, or server operations) using BMC Remedy Independent technical analysis of disruptions, isolating and resolving faulty conditions, and developing guidelines for system operation Serving as the central point of contact ...

Management: Define and maintain the structure and classification of Configuration Items (CIs) across all environments. Configure and optimise CMDB tooling (e.g., ServiceNow, BMC Remedy) to ensure accurate data integrity and relationships between CIs. Implement automated discovery and reconciliation processes to keep the CMDB current and reliable. Governance ...

maintain clear, timely communication with stakeholders across multiple time zones to ensure transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying … global environments. Experience working in regulated industries (e.g., banking, financial services) with exposure to SOX, GDPR, PRA/FCA compliance. Hands-on experience with ITSM tools such as ServiceNow or BMC Remedy. Familiarity with operational resilience frameworks and DORA compliance. Experience in leading cross-functional teams and managing stakeholders ...

ability to make data-informed decisions. Experience managing supplier performance in a multi-vendor environment. Excellent communication and stakeholder engagement skills. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Experience in regulated or complex enterprise environments is beneficial. Your security clearance To be successfully appointed to this ...

Communicate effectively with senior stakeholders during high-pressure situations. 5. Continuous Improvement & Automation Drive initiatives for automation in incident detection and resolution. Work with ITSM tools and monitoring platforms to enhance proactive incident management. Skills & Experience Requirements 8+ years of experience in Incident Management within the Telco IT domain. … Strong knowledge of ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured updates. Exposure to infrastructure and cloud technologies (AWS, Azure, GCP). Willingness to work in rotational 24x7 shifts ...

Dockers management and tools for it. Backup and Recovery: using backup solutions like Veritas NetBackup for data protection and disaster recovery. IT Service Management (ITSM) Tools: Use platforms like ServiceNow, BMC Remedy, and JIRA to manage IT services and workflows. Expertise with Source code management (Version Control ...

effective change execution.• Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services.• Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years’ experience in IT Service Management, with at least … expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.• Strong understanding of risk management, compliance, and governance frameworks.• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.• ITIL v3 Foundation; advanced ITIL certifications highly desirable.• Excellent stakeholder communication and vendor management ...

Contract, Job Description: Role Overview: Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation … assess project requirements, review strategies, Drive decision, implementation, and governance. Managing several key/strategic projects at any given point in time preferably for ITSM Stakeholder Management (internal/client) up to the Director/VP career stage while ensuring high levels of client satisfaction. Handling commercial acumen i.e. ...

disciplined teams Experience with application deployment using remote technologies Strong technical background with a minimum of three (3) years Systems experience IT Service Management (ITSM) systems Print Management solutions Microsoft TECHNICAL COMPETENCE: Knowledge of Microsoft Applications, Web Applications and Print Driver architecture Knowledge of networks, routers, switches, servers … nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other IT Service Management (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with ...

stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes … data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Handson experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports ...

stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes … data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports ...

stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes … data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/… partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/… partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...

Sales Director ITOM/ITSM/ITAM Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...

Sales Director ITOM/ITSM/ITAM Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...