1 to 25 of 78 Remedy ITSM Jobs

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (eg, ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion More ❯

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion More ❯

Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPads, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion More ❯

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Senior IT Support Engineer Location: Luton, Bedfordshire, Watford, Hertfordshire - Role is Office/Site Based Not Hybrid … Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About The Organisation Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and More ❯

such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting … hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise IT More ❯

Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a deep understanding of Smart … support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or … have: Smart Metering/Energy Industry Experience – Prior experience handling meter faults, connectivity issues, or technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with ServiceNow, Remedy, Zendesk, or industry-specific CRM/ticketing systems for efficient issue resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity issues, firmware updates, and common faults. More ❯

processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

service management principles. Leadership and team management skills. Excellent customer service and communication skills. Ability to manage multiple priorities and deliver results. Analytical and problem-solving skills. Proficiency in ITSM tools like ServiceNow or BMC Remedy. Understanding of the UK electricity market and regulations. Knowledge of cybersecurity and risk management in energy IT services. Familiarity with energy regulations and More ❯

and efficient IT operations. What you’ll bring: Experience in an IT Service Desk or customer support environment. Strong communication skills in English, both written and verbal. Familiarity with ITSM tools such as ServiceNow or Remedy. A passion for solving problems and helping people. Working knowledge of Windows OS, Microsoft Office, Active Directory, and Exchange. Understanding of networks, databases More ❯

a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as More ❯

engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using IT Service Management tools (e.g., ServiceNow, BMC Remedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active SC clearance (must be valid More ❯

Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications. Application support: Support all More ❯

a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with. If you are seeking to further strengthen your ITSM technical knowledge in an environment based on excellence, then Join Us Now. How will your day look like: Provide enterprise level technical and functional support for Ivanti Enterprise Service … reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies Understanding … be able to work well with others as part of a team but at the same time able to work independently What skills are nice to have: Knowledge of ITSM, CMDB and ITIL business processes Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols Experience with troubleshooting Networking issues Strong troubleshooting/root cause isolation skills Familiarity with More ❯

Strong project management experience managing multiple projects. Solid understanding of IT infrastructure components, including networks, servers, storage, and cloud platforms. Experience with service desk tools such as BMC Remedy or JIRA Service Desk. Knowledge of IT asset management principles. Additional notes: This role requires awareness of compliance risks and a commitment to acting with integrity, supporting Airbus's More ❯

and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes More ❯

Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Job Description TEKsystems seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in More ❯

Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Drug Test Required false Workplace Type On-site Experience Level Intermediate Level Tier 2 windows workstation admin Although Dahlgren is on the Northeast tip of Virginia More ❯

Platforms, Portfolio Delivery, Risk, Security, Operational Resilience and Data Science. Responsibilities include: • The candidate will be accountable for the governance of configuration items and their data record in the ITSM platform (BMC Remedy Helix). • The configuration management lead will be responsible for chairing the Configuration Control Board and working with the service management teams to promote … candidate will require a good understanding of how the data protects assets critical to the delivery of Mastercard products and services. • The candidate will have a strong background in ITSM and understanding the complexities of change management and how we manage and maintain records correctly. • The candidate will be responsible for understanding what infrastructure is needed for the technical … be responsible defining KPIs and MPIs on the operation of the CMDB platform and engaging with senior and executive stakeholders. • The candidate will have an administrative background in the ITSM platform and a clear understanding of BMC Discovery and API functionality in the tooling • The configuration management lead will be responsible for driving continuous improvement on the ITSM More ❯

and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes More ❯

and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes More ❯

incidents and contact points of contact for event confirmation Troubleshoot affected critical infrastructure including network devices and system interfaces Escalate incidents by contacting DOT Tier III teams and managing ITSM tickets Open and manage support tickets with external vendors and service providers Generate incident management correspondence including notifications and status reports Initiate Critical Incident Management processes and anchor Incident … Experience coordinating with multiple technical teams and external vendors Current Public Trust clearance (DOJ Public Trust preferred) Nice-to-Haves Familiarity with ServiceNow ticketing system Experience with BMC Remedy Knowledge of network troubleshooting tools and techniques Experience with root cause analysis documentation Background in government or federal agency environments ITIL certification or similar incident management training Education: Bachelors More ❯

troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database and Server Technologies. More ❯

and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes More ❯

and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes More ❯

voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and resources to deliver IT services More ❯