primary technical contact and trusted advisor for assigned managed services customers Manage customer technical health, roadmaps, lifecycle, risks, and IT estate alignment with business outcomes Translate business requirements into technical solutions and recommendations Lead technical reviews, governance forums, QBRs, and service reviews Track lifecycle, end-of-life, patching, firmware, obsolescence … workplace, infrastructure, lifecycle, and professional services Broad technical knowledge across networking, Azure, AWS, Microsoft 365, infrastructure, security, and end-user compute Experience owning technical roadmaps and leading RCA, major incident, and problem technical resolution Strong ITSM toolset capability, specifically ServiceNow Ability to translate technical issues into business-relevant insight Technical ...