Dartford, Kent, United Kingdom Hybrid / WFH Options
Southeastern Railway
tools and data applications. Excellent communication skills and the ability to engage with people at all levels of the organization. Proven experience in business analysis, rootcauseanalysis of systems hardware and software problems, and developing technical specifications for solutions. Strong analytical skills with the ability More ❯
helping shape our commercial strategy as we move into the new AMP8 period. Here are some of the activities you will be involved with Analysis and collation of data from various management information sources Producing reports on a regular basis to inform commercial decision-making and aid continuous improvement … in line with Clancy standards Using data analytics to perform detailed rootcauseanalysis on trends and identify actions required by liaising with various functions across the business and interrogating information available on systems Analysing data to show key themes, trends and highlight risks to the business More ❯
global IT landscape. Your Core Responsibilities Lead end-to-end Change and Problem Management aligned to ITIL best practices Facilitate change impact assessments, risk analysis, and readiness reviews for IT and business teams Chair Change Advisory Board (CAB) meetings, ensuring governance, compliance, and quality Own the Problem Management lifecycle … coordinate resolution, ensure rootcauseanalysis, and drive prevention Drive continual service improvement, track non-operational risks, and enhance service readiness Ensure strong engagement across Service Design, Transition, and Delivery teams globally Maintain service mapping in ServiceNow (CSDM) and support knowledge-sharing through chatbots and collaboration tools More ❯
global IT landscape. Your Core Responsibilities Lead end-to-end Change and Problem Management aligned to ITIL best practices Facilitate change impact assessments, risk analysis, and readiness reviews for IT and business teams Chair Change Advisory Board (CAB) meetings, ensuring governance, compliance, and quality Own the Problem Management lifecycle … coordinate resolution, ensure rootcauseanalysis, and drive prevention Drive continual service improvement, track non-operational risks, and enhance service readiness Ensure strong engagement across Service Design, Transition, and Delivery teams globally Maintain service mapping in ServiceNow (CSDM) and support knowledge-sharing through chatbots and collaboration tools More ❯
are not restricted to: Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (rootcauseanalysis). Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications More ❯