2 of 2 Root Cause Analysis Jobs in Merseyside

top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions and a final service-desk health report More ❯

support process improvement initiatives. Key Responsibilities Include: Help develop and roll out data quality policies, standards, and procedures Monitor data quality KPIs and support root cause analysis of issues Assist with the documentation and maintenance of governance materials (data dictionaries, glossaries, assessments) Conduct periodic audits to ensure More ❯