adopted and consumed by internal users. Coordinate the operation and management of certificate authorities, including succession planning and execution. Recommend and coordinate solution design processes to improve certificate platforms. RootCauseAnalysis: Conduct detailed rootcauseanalysis for critical issues using scripts and technical expertise. User Mentorship: Guide users on how they can implement More ❯
quality management systems and processes in line with AS9100, ISO9001, and other applicable standards. Conduct internal and supplier audits to verify compliance and drive continuous improvement. Support product inspections, rootcauseanalysis, and the implementation of corrective and preventive actions. Liaise with cross-functional teams (engineering, manufacturing, supply chain) to resolve quality issues and promote best practices. … discipline. Experience in a quality engineering or assurance role within aerospace, defence, or a similarly regulated industry. Strong knowledge of AS9100/ISO9001 standards and auditing techniques. Proficient in rootcauseanalysis tools (e.g. 8D, Fishbone, 5 Whys) and continuous improvement methodologies. Excellent communication and stakeholder management skills. Ability to work independently and as part of a More ❯
offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and rootcause investigations , implementing preventative measures for continuous improvement. Provide guidance on test automation strategies , tooling decisions, and integrations into CI/CD pipelines. Contribute to … Experience developing and scaling QA teams, including offshore/vendor management . Excellent skills in stakeholder engagement, communication, and executive-level reporting . Demonstrated ability to lead incident and rootcauseanalysis and implement effective corrective actions. Experience with non-functional testing, automation, and test environment governance . Hands-on familiarity with tools such as JIRA, Azure More ❯
Liverpool University Hospitals NHS Foundation Trust
assigned to the Senior Technical Support Engineer by the Technical Support resolver group. These incidents, which are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex system files and/or statistical reports, to determine the rootcause and provide adequate steps to resolve the problem. May also … times, advise the Desktop management on the scheduling of updates and ensuring these updates are fully tested, agreed and communicated before implementation. Perform a problem analyst role including: a) Analysis and reporting of incident trend data to identify and eliminate the root cause. b) Initiating actions to fix potential interruptions to service identified during proactive and trending analysis … errors or existing problem records. e) Facilitating and coordinating technical meetings f) In the absence of the Desktop Manager, lead the investigation into high impact incidents. g) Manage the rootcauseanalysis between technical teams. h) Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. i) Production of statistics and More ❯
hybrid cloud, and developing and proposing solutions *Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions *Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development *Scope and evaluate requests for BA support within the programme *Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change *Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme *Process design; creation of guardrails documents to support migration and outcome delivery *Conducting various business analyst … the programme requirements and priorities Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: *6+ years' experience working in Business Analysis *Experience using PESTLE analysis, business process modelling, rootcauseanalysis, use case modelling Essential skills: *Initiates and facilitates communication with a diverse set of senior More ❯
hybrid cloud, and developing and proposing solutions Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development Scope and evaluate requests for BA support within the programme Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme Process design; creation of guardrails documents to support migration and outcome delivery Conducting various business analyst … the programme requirements and priorities Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: 6+ years' experience working in Business Analysis Experience using PESTLE analysis, business process modelling, rootcauseanalysis, use case modelling Essential skills: Initiates and facilitates communication with a diverse set of senior More ❯
hybrid cloud, and developing and proposing solutions *Analysing business problems resulting from the migration and adoption of hybrid cloud, and developing and proposing solutions *Responsible for facilitating strategic business analysis activities to determine strategic customer requirements to drive Business Improvement, Business Change and technical Development *Scope and evaluate requests for BA support within the programme *Applies a wide range … of business analysis skills and techniques to create as-is and to-be use cases to support business and technical change *Investigate and solve a variety of complex problems, including Business Process Analysis, presenting options to stakeholders inside and outside the programme *Process design; creation of guardrails documents to support migration and outcome delivery *Conducting various business analyst … the programme requirements and priorities Required qualification: Use of relevant methodologies and professional qualification such as CBAP, CCBA. ECBA. PMI-PBA Required experience: *6+ years' experience working in Business Analysis *Experience using PESTLE analysis, business process modelling, rootcauseanalysis, use case modelling Essential skills: *Initiates and facilitates communication with a diverse set of senior More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
International Catalyst Services, LLC
leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine rootcause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, rootcause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited rootcause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Sanderson
knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including rootcauseanalysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical … skills to assess business impact and identify the rootcause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is More ❯
starting with our customer needs and partner with stakeholders to identify and mitigate high-risk safety hazards, ensuring maintenance operations remain safe. We analyse incidents, review KPIs, and conduct rootcause investigations to drive continuous improvement. Through training, policy development, and engagement initiatives, we influence safe behaviours and strengthen Amazon's safety culture. Our work ensures that risk … influence safe behaviours by analysing human factors and fostering a positive safety culture through engagement initiatives. A core part of our role is examining KPIs, incidents, and events, conducting rootcauseanalysis to ensure lessons learned are adopted. Where applicable, we use these insights to shape safety interventions and proactively mitigate risks. We support RME teams by More ❯
starting with our customer needs and partner with stakeholders to identify and mitigate high-risk safety hazards, ensuring maintenance operations remain safe. We analyse incidents, review KPIs, and conduct rootcause investigations to drive continuous improvement. Through training, policy development, and engagement initiatives, we influence safe behaviours and strengthen Amazon's safety culture. Our work ensures that risk … influence safe behaviours by analysing human factors and fostering a positive safety culture through engagement initiatives. A core part of our role is examining KPIs, incidents, and events, conducting rootcauseanalysis to ensure lessons learned are adopted. Where applicable, we use these insights to shape safety interventions and proactively mitigate risks. We support RME teams by More ❯
candidate will: B e a specialist in discipline or possess relevant experience Develop/review the technical content of engineering standards for discipline Work with technical aspects of Criticality Analysis, Failure Analysis and Maintenance Strategy. Identify investments and major repairs based on CA, FA and MS Support spare part requirements and manage obsolescence Participate in rootcauseanalysis problem-solving Participate in downtime incidents and actions Promote engineering workflows Support work task templates for the quality of work planning and execution Asset technical characteristics data gathering. Support contractor control including inductions and competence audits What we're looking for in our Pressure Systems Engineer: Be educated to HNC level (or equivalent in a technical discipline … preferred Have a recognised Engineering Apprenticeship Possess an excellent knowledge and competence in maintenance engineering Have an understanding of failure analysis and maintenance strategy Have a good knowledge of plant processes and equipment Be computer literate with working knowledge of ‘Windows Office' suite Have a good knowledge of plant management systems Be self-motivated, work on your own initiative More ❯
Blackburn, Lancashire, United Kingdom Hybrid / WFH Options
Chubb Deutschland GmbH
variety discounts Free Mortgage Advice Bravo scheme: Incentivising high achieving employees What you'll be doing as Dispute Resolution Specialists The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence Responsibilities will include: Dispute resolution: Resolve customer disputes to ensure they can make … payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams. Rootcauseanalysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented. Process improvement: Reviewing processes in conjunction with colleagues … to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious. Analytical Thinking: Capability to analyse discrepancies identify root causes. Customer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction. Influencing: Able to influence people positively, for the best benefit of all related parties Team Collaboration More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
BAE Systems (New)
hybrid and flexible working arrangements available. Please consult your recruiter for details. Grade: GG10 - GG11 Referral Bonus: £5,000 Job Description Serve as the point of escalation for intrusion analysis, forensics, and incident response queries. Provide rootcauseanalysis for complex, non-standard findings and anomalies without existing playbooks. Mentor team members and share knowledge proactively. … red team and pentest findings to improve detection rules. Provide forensic support and threat emulation to improve alert triage and accuracy. Identify gaps in SOC processes, data collection, and analysis, demonstrating the need for improvements through scenarios and red teaming. Perform complex threat hunting, automation, and analytic enrichment tasks. Set vision and milestones for emulation and detection capabilities, influencing More ❯
system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively identify potential failures or performance bottlenecks before they impact users, and respond … latency, request rates) to measure system health and performance. Incident Response Incident resolution: Work quickly to resolve incidents, minimize downtime, and restore service as fast as possible. Post-incident analysis: After resolving incidents, perform rootcauseanalysis (RCS), including a post-incident review, and document findings to prevent similar issues in the future. Automation and Efficiency More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
PKF-VMB Belgium
the UK, monitoring rotating equipment such as gas and steam turbines, gearboxes, pumps, compressors, electric motors, fans, and other machinery. Utilize various analytical techniques and technologies, such as vibration analysis (manual, online, wireless), thermal imaging, and oil analysis, to detect and investigate machine failures. Perform rootcauseanalysis (RCA) of damages and propose solutions to More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Smart DCC
metering community. Translate threat trends into actionable insights and drive improvements across the organisation. Evaluate and recommend tools that enhance detection and response capabilities. Conduct forensic investigations and perform rootcauseanalysis of security incidents. What are we looking for? Proven experience in incident response and leading investigations in complex environments. Strong understanding of the cyber threat More ❯
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
AWD Online
and monitoring of disaster recovery solutions and backup strategies Ensure compliance with internal security policies and regulatory requirements (e.g., GDPR, ISO27001, PCI DSS v4.0) Provide 3rd line support and rootcauseanalysis for complex issues Write PowerShell scripts to automate and streamline administrative tasks Document system configurations, changes and standard operating procedures Participate in infrastructure projects, including More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
of public cloud infrastructure. Monitoring performance and implementing optimisations to enhance user experience. Ensuring system availability and reliability through proactive monitoring, backups, and disaster recovery planning. Incident management and rootcauseanalysis with preventive measures. Implementation of security best practices and compliance monitoring. Design and execution of disaster recovery and business continuity plans. Automation and orchestration using More ❯
Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and rootcauseanalysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯
Stockport, Greater Manchester, North West, United Kingdom
Nexperia
Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and rootcauseanalysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯
Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and rootcauseanalysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯
Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct rootcauseanalysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational policies, standards, and regulatory requirements. Work … making. Strong technical and mathematical skills. Desirable knowledge and skills Possess a strong knowledge of Google Marketing Platform, including Google Tag Manager (GTM). Able to perform high-level analysis within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Demonstrate strong skills in front-end technologies, including JavaScript, CSS, and HTML Utilise programming More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Bupa
to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct rootcause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for … to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct rootcause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for More ❯
Doncaster, Yorkshire, United Kingdom Hybrid / WFH Options
Hiya Technology Ltd
and Reporting: Define and track key quality metrics to measure the effectiveness of QA processes. Provide regular reports and updates on testing progress, coverage, and results to stakeholders. Conduct rootcauseanalysis on defects, working closely with development teams to resolve issues and prevent recurrence. Skills and Experience of a Lead QA Analyst; Experience in quality assurance More ❯