Sr. Escalation Engineer - Client Services
- Hiring Organisation
- Thales
- Location
- City, Belfast, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
Escalation Engineer will provide product escalation support to the Client Services Tech support team, for specific product, in constructing complex customer deployments, analyzing for root causes, recommending remediation procedures or best practices and documenting test methods, processes and knowledge bases. In addition, this position is responsible for validating proper … customer escalation issues to ensure timely resolution Configure and duplicate the customer's environment where necessary to replicate the issues for diagnosing Identify the root causes and use this information to improve continuously within support & field service teams Work closely with global development teams to diagnose issues and validating ...