16 of 16 Root Cause Analysis Jobs in Surrey

customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles … Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure AD, MFA). PowerShell, Bash scripting , and basic Python/JavaScript for automation. Experience with ITSM tools (Jira), ITIL framework, and root cause analysis . What's on Offer: Competitive Salary – Up to £35,000 Hybrid Working 25 days holiday (rising to 30) + Birthday Day + Bank Holidays More ❯

and Risk Director, you will handle a wide range of tasks including data reviews, chargeable project work, investigating errors and omissions, reviewing calculation issues, managing change through support teams, root cause analysis, change management, and client reporting and interaction. As a leader in the marketplace, WTW offers excellent opportunities for experienced pensions administrators. We offer a competitive … opportunities for chargeable activities. Address individual member-related errors and complete rectification activities. Draft client notifications and project estimate reports. Perform chargeable tasks, including calculation automation, pension rectification, data analysis, letter review, and strategic change. Create change requests to improve processes and introduce automation, supporting testing and system error investigations. Provide root cause analysis to help … ensure quality and completeness. Coach on errors and hold feedback sessions. Produce test packs for automation and sign-off calculations for DB and DC members. Assist in data quality analysis during due diligence exercises. Manage data cleaning and large mailing projects. Scope costs for non-regular projects and monitor budgets. Provide professional, client-focused service to promote the WTW More ❯

Plans to ensure compliance with contract requirements throughout the product lifecycle. Oversee calibration processes and manage items and tooling requiring calibration. Investigate and resolve quality issues and failures through root cause analysis and corrective/preventive actions. Support the Material Review Board, including disposition of rejected materials and processing of scrap. Track and analyze quality performance data More ❯

Other responsibilities will encompass, proactive monitoring of production environments, design and implementation of automation and processes to improve efficiency and effectiveness, taking a lead in incident response, troubleshooting and root cause analysis activities to mitigate future issues. You'll collaborate with senior business stakeholders to gather requirements, address concerns and provide updates on projects and systems status More ❯

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

the teams and supporting the customer base ensuring that the knowledge is documented and shared. Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identifying root cause and rollout of mitigating actions to permanently fix the underlying issue. Be responsible for identifying opportunities within customer sites to work with relevant stakeholders to remove underlying … and in writing to both technical and non-technical audiences. Creative, analytical problem solver with the ability to apply original and innovative thinking. Incident Management: Handling outages, escalations, and root cause analysis. Able to manage changing workload and priorities. Able to work both within a team and using own initiative. A proven passion for ICT and all things More ❯

at the forefront. You'll ensure the appropriate resources are in place to deliver works, manage fleet and permits, and identify procurement needs. Your role will also include conducting Root Cause Analysis for delays, managing supplier performance, and working closely with the Network Access Team to optimise scheduling and site-sharing opportunities. Additionally, you'll help reduce … Monitor and update the management system with detailed defect progress to justify claims and mitigate penalties. Coordinate with the Network Access team to optimise schedules and site-sharing. Conduct Root Cause Analysis for delays and missed targets. Identify procurement needs and manage supplier performance. Ensure maintenance resource availability and communicate plans to the scheduling team. Monitor and More ❯

and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Technology Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on More ❯

/CD pipelines. Develop and maintain alerting, logging, and tracing solutions to support observability best practices. Optimize monitoring configurations for performance, cost, and scalability. Troubleshoot monitoring issues and provide root cause analysis for system incidents. Document monitoring architectures, automation scripts, and best practices. Required Skills We are looking for someone who is highly versed in Splunk as More ❯

hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues More ❯

prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving More ❯

ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving More ❯

ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving More ❯

ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving More ❯

ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving More ❯

successful in this Quality Assurance Engineer role you must have the following - Understanding of Quality Assurance methodologies, tools and processes Understanding ISO9001 and TickIT Knowledge of Corrective Action and Root Cause Analysis methods Quality Metrics Software and hardware system lifecycles Please apply as soon as possible to be considered for this Quality Assurance Engineer role More ❯