handle a wide range of tasks including data reviews, chargeable project work, investigating errors and omissions, reviewing calculation issues, managing change through support teams, rootcauseanalysis, change management, and client reporting and interaction. As a leader in the marketplace, WTW offers excellent opportunities for experienced pensions … individual member-related errors and complete rectification activities. Draft client notifications and project estimate reports. Perform chargeable tasks, including calculation automation, pension rectification, data analysis, letter review, and strategic change. Create change requests to improve processes and introduce automation, supporting testing and system error investigations. Provide rootcauseanalysis to help mitigate future risks. Manage tasks to deadlines and report progress. Deputise for your Team Leader when needed. Be a technical reference point on pension matters and activities. Support and mentor junior associates, providing regular feedback. Identify service improvements and communicate findings. Challenge procedures and suggest More ❯
why performance has increased or decreased, and stay informed on the actions being taken by local subsidiaries to mitigate risks and capitalize on opportunities. RootCauseAnalysis and Action Planning: Investigate under/over performance across channels to identify root cause. Collect insights from Subs to … add context and pinpoint root cause. Collaborate with Subsidiaries to agree on clear and actionable plan to address underperformance and drive improvement, ensuring diligent follow-up on agreed actions. SLT Reporting and Feedback Loop: Prepare weekly performance updates to be presented to the Senior Leadership Team. Clearly articulating performance … analytics tools and reports to pinpoint performance issues and identify areas for optimization. Formulate clear and insightful questions for local subsidiaries based on data analysis to drive focused discussions and problem-solving. Stakeholder Management and Collaboration: Build and maintain strong, collaborative relationships with key stakeholders across various functions both More ❯
Knowledge of incident management and problem-solving methodologies Able to manage multiple projects concurrently Strong analytical and problem solving skills, including demonstrated experience with rootcauseanalysis Attention to detail and pro-active approach to security Experience of managing and administering cloud environments Competent troubleshooting skills Team More ❯
KPIs. Identifying and addressing underperformance and breaches. Assessing risks related to Vendor operations. Providing leadership and oversight in high-priority service incidents, ensuring robust rootcauseanalysis and preventative actions, timely communications and thorough documentation during the incident. Qualifications: Education: Bachelor's degree in Information Technology, Business More ❯
Reigate, Surrey, United Kingdom Hybrid / WFH Options
Willis Towers Watson
observability platforms such as Datadog Proactively monitor production and other environments to ensure stability, availability, security and integrity Participate in incident response, troubleshooting, and rootcauseanalysis to mitigate and prevent future issues Work closely with engineering, support and operations teams to upskill and promote knowledge transfer More ❯
CIS Benchmarks, Cyber Essentials, and OWASP. Work with engineering, development, and digital teams to align cloud services with business needs. Lead incident response, rootcauseanalysis, and proactive issue resolution. What You Need: Microsoft Azure certifications (e.g., Azure Administrator, Solutions Architect). Experience in a senior cloud More ❯
Surrey, England, United Kingdom Hybrid / WFH Options
Switch Tech Talent
with engineering teams and driving automation. What You’ll Do: ✔️ Maintain & configure observability platforms (e.g., Datadog) ✔️ Automate processes to improve efficiency ✔️ Lead incident response & rootcauseanalysis ✔️ Work with engineering teams on cloud operations & security What We’re Looking For: ✅ Experience in SRE/DevOps, managing 24x7 More ❯
as point of contact on technical issues for IT through incident resolution Participation and engagement in projects/service improvements Perform problem identification and rootcauseanalysis for complex issues Perform regular health checks identifying and recommending any potential service improvements Participation and engagement in projects/ More ❯
Kingston Upon Thames, Surrey, South East, United Kingdom Hybrid / WFH Options
Ashdown Group
include: Work with the team to implement, maintain and support Linux infrastructure Install, patch and maintain Solaris/RedHat/CentOS software Troubleshooting and rootcauseanalysis on Solaris/RedHat/CentOS Active monitoring of Unix and Linux systems Capacity planning The ideal candidate will have More ❯
guildford, south east england, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
software solutions in healthcare settings Regulatory Compliance & Governance: Ensure our products align with key regulatory standards, including DCB 0129 and ISO27001 Incident Management: Lead rootcause analyses, apply corrective actions, and work towards reducing high-severity incidents Collaboration with Product & Engineering Teams: Embed clinical safety into product development More ❯