23 of 23 Root Cause Analysis Jobs in the Thames Valley

to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core … tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support More ❯

You'll Do: Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!) Uncover Trends: You'll utilise our advanced computer systems to … effective communication skills. Attention to Detail: Ability to follow procedures and accurately document findings. Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes. Qualifications: Secondary education, or equivalent qualification, completed in Maths and English. Additional Requirements: Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is More ❯

You'll Do: Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!) Uncover Trends: You'll utilise our advanced computer systems to … effective communication skills. Attention to Detail: Ability to follow procedures and accurately document findings. Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes. Qualifications: Secondary education, or equivalent qualification, completed in Maths and English. Additional Requirements: Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is More ❯

as the global point of contact for Billings & Collections process matters across business units and regions Identify and implement process improvements to enhance efficiency, accuracy, and user experience Drive root cause analysis and resolution of billing disputes and collection delays Collaborate with cross-functional teams within the business to streamline workflows Technology & Systems Oversight: Ensure optimal configuration More ❯

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

and critical platform services Develop and manage automation scripts and workflows using Ansible , Terraform , or PowerShell Collaborate with engineering teams to support infrastructure upgrades and issue resolution Contribute to root cause analysis and implement preventative measures Document support procedures and maintain a comprehensive knowledge base Participate in on-call rotations and incident response efforts as needed Critical More ❯

teams to mitigate risks and enforce governance policies. Optimise performance and scalability of Salesforce infrastructure. Establish monitoring and logging solutions for proactive issue detection. Respond to production incidents, performing root cause analysis and implementing preventive measures. Collaborate with platform teams to resolve performance bottlenecks. Identify opportunities to automate manual processes within the Salesforce estate. Lead efforts to More ❯

to ensure secure-by-design principles are embedded in systems and products. Maintain and update security tools including SIEM, endpoint protection, and identity management systems. Investigate security incidents, perform root cause analysis, and recommend corrective actions. Assist in compliance efforts with standards such as ISO 27001, NIST, and MOD-specific frameworks (e.g., JSPs, DEFSTANs). Contribute to More ❯

across the business. Key Responsibilities: Create new and adjust existing Tableau reports (Desktop, Server, and/or Cloud). Create, amend, and maintain documentation related to reporting processes. Conduct root cause analysis and troubleshoot reporting incidents. Required Experience: Proficient in Tableau Strong SQL skills, with the ability to read and write queries. Excellent communication skills, with the More ❯

across the business. Key Responsibilities: Create new and adjust existing Tableau reports (Desktop, Server, and/or Cloud). Create, amend, and maintain documentation related to reporting processes. Conduct root cause analysis and troubleshoot reporting incidents. Required Experience: Proficient in Tableau Strong SQL skills, with the ability to read and write queries. Excellent communication skills, with the More ❯

with security standards and regulations (e.g., ISO 27001, SOC 2). Implement monitoring solutions to detect and respond to real-time security incidents. Troubleshoot infrastructure and security issues, performing root cause analysis in production. Mentor junior engineers in security best practices and DevOps approaches. Collaborate with technical leads to enhance internal workflows and security processes. Essential Knowledge More ❯

environments. Whilst first- and second-line support are provided by others outside this organization, this role acts is ultimately responsible third-line and final point of technical escalation. Ensures root cause analysis, resolution of complex issues, and implementation of preventative improvements where needed. Innovation and Technical Exploration - responsibility for driving innovation within the software domain, identifying emerging More ❯

end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level of awareness of technical concepts Excellent knowledge of Microsoft products Any experience supporting business applications would … Managers to create a customer engagement plan for your region. The primary focus is to continuously improve services, saving time and removing frustration. Using your own knowledge and detailed analysis of tickets and current trends to identify and drive opportunities for improvement. A key part of the role is to help our customers to achieve value from IT through More ❯

responsibilities: • Act as the final escalation point for IT support issues, providing expert resolution for complex technical problems • Identify, diagnose, and resolve recurring issues to prevent future incidents. Conduct root cause analysis and implement permanent fixes • Provide effective and efficient operational support of third party and internally managed infrastructure solutions • Liaise with business units and corporate functions … competencies: • Strong knowledge of infrastructure technologies, solutions, procedures and processes • Good understanding of licensing and asset management • Understanding of IT within a manufacturing environment • Excellent communication • Problem solving and analysis • Project Management • Continuous improvement mindset Beneficial education, experience and skills: What Crown Offers You The opportunity to build a career in a multi-cultural environment To be rewarded fairly More ❯

API and SQL Working with Product, DevOps and QA to plan and deliver projects Improving CI/CD pipelines, coding standards, tooling and secure development practices Managing incident handling, root cause analysis and documentation Collaborating with offshore developers to maintain consistent quality Tech landscape C#, .NET Core, MVC, Web API Azure SQL Server, Entity Framework React/ More ❯

and highlight specification non-conformances, ensuring that the appropriate immediate action/containment is taken to protect the customer from receiving material which does not meet specification requirements. Support root cause analysis investigations for internal non-conformances. Support continuous improvement teams for quality improvement and waste reduction. Support the QC manager in ensuring standards defined within the More ❯

processes, using SAP Data Services. Create and maintain data flows, jobs, and workflows to ensure efficient data processing. Identify, troubleshoot, and resolve defects in existing data integration processes. Perform root cause analysis for data quality issues and implement corrective actions. Manage multiple tasks and priorities effectively in a fast-paced environment. Adapt to changing requirements and project More ❯

Monitor system performance and respond to alerts to minimize downtime. Collaborate with development and infrastructure teams to resolve complex issues. Document support processes, known issues, and resolution steps. Conduct root cause analysis for recurring incidents and suggest long-term solutions. Assist in user training, onboarding, and support documentation. Maintain SLAs and ensure timely support ticket resolution. Participate More ❯

standards expected of critical CNI networks. . Participation in the management of incidents on CNI networks ensuring that resilience is brought back into operations a quickly as possible. Lead root cause analysis investigations to ensure that learning is fed back to prevent reoccurrence. . Responsibility for annual budget and track actuals against an approved budget plan. Ensure … ability to mentor junior personnel and provide guidance on work packages . Ability to work with little or no guidance . Attention to detail in all aspects of the analysis and ability to draw conclusion quickly in a limited timeframe . Ability to balance multiple tasks without a negative impact on quality . Experience of working effectively both individually More ❯

ability to work under pressure Clear and concise communication skills with voice and radio manner. Be an integral part of the engineering team, responding to material flow stoppages establishing root cause analysis to limit downtime, communicating findings to improve machine reliability and performance Willing to learn and adapt to role requirements Experience of working well in a More ❯

upgrade, and program automation and SCADA systems in the factory Manage network monitoring systems, including connection, switching, and configuration Understand network routing and redundancy, and fix complex issues through root cause analysis Modify automation devices, infrastructure, and security to improve platforms Collaborate with stakeholders on project delivery and automation masterplan execution Apply standards and collaborate with key More ❯

and existing features. Ensure compliance with security standards and regulations (e.g., ISO 27001, SOC2). Implement monitoring solutions to detect and respond to security incidents in real-time. Perform root cause analysis and troubleshoot infrastructure and security-related issues in production. Mentor junior engineers in security best practices and DevOps methodologies. Collaborate with Technical leads to continuously More ❯

infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement, maintain and consolidate cloud testing and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Prior experience working in DevOps at a Senior level. Strong experience with Infrastructure as More ❯