depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving rootcauseanalysis, and ensuring continuous service improvement across global technology operations. Key Responsibilities Lead and coordinate Major Incident resolution efforts Communicate effectively with stakeholders during incidents Conduct … post-incident reviews and support rootcauseanalysis Maintain high-quality documentation and reporting Identify trends and proactively mitigate risks Collaborate with global support teams to restore services quickly Drive continual service improvement initiatives Key Requirements 5+ years in IT Service Management Strong communication and multitasking skills Solid understanding of infrastructure and applications ITIL Foundation certified What More ❯
performance, availability, and security Troubleshoot and resolve incidents, escalating toLevel 3 support teamswhen necessary Liaise with Level 3 engineers to ensure timely resolution of complex issues and to support rootcauseanalysis Document escalation paths and maintain clear communication channels between support tiers Support patching, upgrades, and configuration changes across infrastructure Collaborate with engineering and security teams More ❯
performance, availability, and security Troubleshoot and resolve incidents, escalating toLevel 3 support teamswhen necessary Liaise with Level 3 engineers to ensure timely resolution of complex issues and to support rootcauseanalysis Document escalation paths and maintain clear communication channels between support tiers Support patching, upgrades, and configuration changes across infrastructure Collaborate with engineering and security teams More ❯
performance, availability, and security Troubleshoot and resolve incidents, escalating toLevel 3 support teamswhen necessary Liaise with Level 3 engineers to ensure timely resolution of complex issues and to support rootcauseanalysis Document escalation paths and maintain clear communication channels between support tiers Support patching, upgrades, and configuration changes across infrastructure Collaborate with engineering and security teams More ❯
and issues. Develop and manage detailed project plans, schedules, budgets, and financial performance, including resource and timesheet approvals. Drive risk management, issue resolution, and scope/change control, using rootcauseanalysis and corrective actions where needed. Partner with Programme Managers, technical leads, and PMO teams to align delivery and share best practices. Promote continuous improvement in More ❯
relevant Chapter. Responsible for effectively administrating Chapter member's compensation, benefits and promotion processes. Responsible for enabling Squads to meet their expected outcomes by supporting them in problem identification, rootcauseanalysis, and decision-making. Responsible for improving Squad performance by applying effective performance management controls leveraging input from relevant Squad Lead and Product Owners and providing … deployment. Extensive knowledge and experience with design & development of solutions for Guidewire ClaimsCentre. These can be gained through the full stack of technologies relevant to achieving business value (Technical Analysis, UI Design, Integrations, Cloud Engineering, Testing, Deployment, etc.) Knowledge of identification and management of specific engineering, design and testing standards and practices that comply with internal organisation IT governance More ❯
The Role:Manage high-priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in rootcauseanalysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post-incident reviews.Generate reports with key metrics for incident and problem management.Assist More ❯
Atlantic Wharf, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Aldi
the National IT Technician: Utilise business requirements for the creation of test scripts and their execution Raise concise defects and provide testing support required for their resolution Support with root-cause-analysis into discovered defects and/or errors Support with the coordination of internal and external testing, with third party vendors and/or IIT developers More ❯
depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving rootcauseanalysis, and ensuring continuous click apply for full job details More ❯
depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving rootcauseanalysis, and ensuring continuous To be considered for an interview, please make sure your application is full in line with the job specs as found below. More ❯
Broughton, Flintshire, Bretton, County of Flintshire, Clwyd, United Kingdom
Guidant Global
are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing rootcause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects More ❯
are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing rootcause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects More ❯
are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing rootcause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects More ❯
are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing rootcause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects More ❯
of the daily quality checks, inspections and attending daily production meetings. The successful applicant would be expected to take an active role in site projects including continuous improvement and rootcause analysis. Essential Criteria: A minimum of 3 years food manufacturing experience Or a HND or equivalent in a relevant discipline with at least 1 years food manufacturing More ❯