1 to 25 of 31 Root Cause Analysis Jobs in Wales

networks, servers, mobile devices, printers, peripherals and meeting‐room technology. Act as an escalation point for the Service Desk and coach colleagues through troubleshooting, root‐cause analysis and knowledge transfer. Manage the smooth onboarding and offboarding of employees. Maintain clear ticket updates, customer communications, technical records, support … deployment, facility‐change and software implementation projects while maintaining day‐to‐day service. Identify recurring issues and improvement opportunities, using data, customer feedback and root‐cause analysis to strengthen service quality. Maintain safe, orderly IT spaces and provide practical support in office and manufacturing areas, including occasional ...

server environments, with hands‐on responsibility for VMware and Hyper‐V hosts, clusters, and virtual machines. Diagnose and resolve infrastructure‐related incidents, carrying out root cause analysis to prevent recurrence. Write and maintain PowerShell scripts to automate routine tasks, monitoring checks, and troubleshooting activities. Monitor platform health … line with SLAs. Support patching, upgrades, and maintenance of Windows Server infrastructure, minimising disruption to service. Contribute to incident and problem management processes, including root cause analysis and post‐incident reviews. Maintain accurate documentation, runbooks, and standard operating procedures for infrastructure support activities. Work collaboratively with engineering ...

deployment through Intune, ensuring robust testing, documentation and successful releases. Technical Escalation: Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation. Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management … support teams. Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience. Experience with application packaging and deployment . Strong troubleshooting, root cause analysis and escalation management skills. Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice ...

Operational Support & Escalation Management ·Act as the lead 2nd line escalation point for endpoint, application and service-related incidents. ·Support engineers with complex troubleshooting, root cause analysis and permanent fix implementation. ·Monitor service queues, identify ageing tickets and ensure ownership remains clear across the team. ·Coordinate proactive … understanding of Microsoft Entra ID. ·Experience managing Windows 11 endpoints. ·Experience with Windows Autopilot. ·Application packaging and deployment experience. ·Strong troubleshooting, escalation management and root cause analysis skills. ·Experience working within Incident, Change and Problem Management processes. ·Experience using ITSM platforms such as Freshservice, ServiceNow or similar. ...

complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively … years' experience supporting Microsoft-based environments. Strong experience across Microsoft 365, Azure, Active Directory, Windows Server, Networking and Cyber Security technologies. Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance ...

complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively … years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. ...

maintain and optimise robotic systems including ABB, Fanuc, and Mitsubishi, alongside supporting vision systems such as Keyence and Thingtrax. You’ll lead structured root cause analysis for automation‐related failures, implementing long‐term corrective actions to reduce repeat issues and improve reliability. You’ll develop, implement … industrial communication protocols (e.g. Ethernet/IP, Profibus, RS232/485) Experience integrating PLC systems with SCADA/MES platforms Strong fault‐finding and root cause analysis capability Strong experience of machine safety principles and safety PLC systems Experience with vision systems (Keyence, Thingtrax) (desirable) Detail‐driven ...

containerised systems comply with electromagnetic compatibility (EMC) standards and regulations throughout the design, production, and delivery lifecycle. This role combines hands-on testing, analysis, and troubleshooting with close collaboration across Production, Engineering, external suppliers and Quality teams to guarantee units meet internal and customer EMC requirements. Your responsibilities will … line with applicable standards and customer requirements Conduct in-house and external EMC testing, including radiated and conducted emissions and immunity testing Perform root cause analysis and troubleshooting for EMC failures, recommending design or process modifications Review designs, schematics, and layouts to provide EMC guidance prior ...

shortest possible time frame OEE - Take ownership of plant performance in your area of responsibility and strive to ensure it is always improving. Utilise root cause analysis tools and techniques to determine root cause on significant failures and plan, implement and monitor control to resolve. ...

delivering innovative, high value-added solutions. SMS Reporting Officer Cwmbran, South Wales Hybrid Skills: Safety, Risk Management, Compliance, Quality Assurance, Continuous Improvement, Incident Investigation, Root Cause Analysis, Data Analysis, Reporting, Health & Safety, Regulatory Compliance Your Role Safety is at the heart of everything we do. … risk management, or accident/incident investigation methodologies * Experience supporting audits, compliance activities, or regulatory requirements * Understanding of safety performance monitoring, KPIs, and data analysis * Previous experience delivering training, workshops, or awareness initiatives * Professional qualifications or training in safety, quality, risk management, or a related discipline ...

Operational Support Implement logging, monitoring and alerting for APIs and integration services Develop error handling, resilience and retry mechanisms Investigate integration failures and perform root cause analysis Resolve incidents and support requests relating to integrations Work proactively to improve integration reliability, performance and availability Maintain operational runbooks ...

deployment records. ·Troubleshoot application deployment and installation failures. Operational Support ·Act as a 2nd line escalation point for endpoint and application-related incidents. ·Investigate root causes and implement permanent fixes where appropriate. ·Perform proactive monitoring and remediation activities. ·Collaborate with senior engineers on complex technical issues. ·Maintain service records … Intune. ·Good understanding of Microsoft Entra ID. ·Experience managing Windows 11 endpoints. ·Experience with Windows Autopilot. ·Application packaging and deployment experience. ·Strong troubleshooting and root cause analysis skills. ·Experience working within Incident, Change and Problem Management processes. ·Experience using ITSM platforms such as Freshservice, ServiceNow or similar. ...

Delivery & Problem-Solving Take ownership of well-scoped platform tasks, upgrades and new capabilities from development through to delivery. Support incident response, troubleshooting, and root-cause analysis, escalating more complex issues when appropriate. Participate in technical and design discussions, contributing ideas and practical solutions. Help ensure platform ...

through Intune, managing Win32 packages, deployment rules, testing and troubleshooting. 2nd Line Support: Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions. Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes. … . Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience. Experience with application packaging and deployment . Strong troubleshooting and root cause analysis skills. Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security ...

/CD pipelines. Own end-to-end test environments, test data strategy, and integration testing across modern and legacy components. Lead defect triage, root cause analysis, and quality improvement initiatives. Contribute to release planning, go/no-go decisions, and operational acceptance criteria for live services. Ensure ...

Engineering Teams Investigate and resolve technical challenges to support manufacturing processes Provide technical or product guidance to Supply Chain and Outsourcing teams Perform root cause analysis and implement appropriate corrective and preventative actions Generate, review, and approve Engineering Change Orders Understanding budgets and support CAPEX requests Implementing ...

digital circuit design. Proven schematic capture and PCB layout experience. Experience with component selection, testing and design verification. Excellent fault-finding, debugging and root-cause analysis skills. Experience supporting products throughout the full development lifecycle from concept through to manufacture. Strong communication skills with the ability ...

monitoring platforms, proactively addressing risks, performance issues, and potential security concerns. Problem Management Contribution: Identify recurring issues and underlying causes, contributing to root cause analysis and long-term fixes to reduce repeat incidents. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base ...

simulation models for complex engineering systems. Perform CFD, plasma, thermal, electromagnetic, or multi-physics modelling. Analyse simulation results and correlate with experimental data. Lead root cause analysis (RCA) for reliability issues. Mentor engineers and define best practices. Interface with customers for demos, qualifications, and issue resolution. Collaborate … Experience with semiconductor processes, plasma modelling, CFD, or digital twins is advantageous. Strong knowledge and utilization of DOE and statistical analysis. Familiarity in failure analysis and defect characterization. Data-driven mindset with strong analytical skills Strategic thinker with strong problem-solving capability. Excellent communication across technical and executive audiences. ...

with suppliers to ensure components and materials meet requirements, supporting PPAP submissions, documentation reviews and supplier audits. Lead investigations into NPI quality issues, applying root cause analysis, CAPA and structured problem-solving techniques. Review engineering changes and ensure appropriate quality controls are maintained throughout product development. Identify ...

levels. Apply lean principles, including 5S, in everything you develop. Monitor yields and improve processes using continuous improvement tools. Carry out PFMEAs and perform root cause analysis to resolve problems. Support production with problem-solving and train team leaders and operators on new processes. Assist with planned ...

connectivity. You will own the most complex and highest-impact faults, use advanced diagnostics to prove where a fault sits, establish the underlying cause and drive permanent resolution with carriers, vendors and internal teams. You will also mentor Comms Specialist and Helpdesk Engineers and improve the technical capability … Operator Connect and SIP faults, including registration, routing, CLI, DTMF, call queues, call drops, one-way audio and poor call quality. SIP and media analysis: Analyse SIP signalling, SDP negotiation, RTP streams, codecs, response codes, ports and NAT behaviour using packet captures, call traces and platform logs. Advanced connectivity ...

Microsoft Dataverse as an application data platform. Broad understanding of the wider Microsoft Power Platform ecosystem. Experience supporting and enhancing existing applications, including troubleshooting, root-cause analysis and bug fixing. Experience gathering and translating stakeholder requirements into practical technical solutions. Confidence working directly with business users ...

integration (analogue, digital and power electronics) PCB design, schematic capture and electrical documentation using Altium Designer and Zuken E3 Electrical verification, fault finding and root cause analysis of complex systems You'll be an influential technical leader, with the ability to provide mentorship and support to junior ...

laboratory-based nature of the work. The successful contractor will be responsible for developing and executing test plans, investigating faults, supporting root-cause analysis activities and validating hardware, firmware and complete system functionality. You will also work closely with engineering teams to improve product quality, test coverage ...