This role will be critical to the development and implementation of the IT Asset and Configuration Management (ITACM) strategy and practices, in line with a ServiceIntegrationandManagement (SIAM) operating model. The successful candidate will lead the definition of standards, processes and data models that underpin asset lifecyclemanagement and accurate configuration tracking within the ITSM toolset (Helix). RESPONSIBILITIES … to define and maintain accurate service models and relationship mappings between assets, applications, infrastructure and services. Develop a configuration management strategy aligned to the organisation's move towards a SIAM model, including service-to-CI mapping and supplier engagement. Manage and support the integration of automated discovery tools and other data sources into the CMDB, ensuring integrity, reconciliation, and alignment … the CMDB at the point of transition. Work closely with regional teams and third-party suppliers to ensure asset data quality, consistency, and completeness. Provide regular asset reporting and dashboards to SIAM, regional, and functional teams to support visibility, planning, andservice assurance. Promote the value and importance of asset and configuration management across the organisation. Lead the implementation andMore ❯
solutions, discovery solutions, security operations, governance/risk/compliance, HR, Customer ServiceManagement, IT Operations, reporting & analytics, project & portfolio management, configuration management, asset management, financial management, vendor management, SIAM, integrations Track record of carrying out pre-sales activities with customers Solid understanding of ServiceNow developer APIs, development tools and techniques A good understanding of some of the following: Javascript More ❯
Senior ServiceIntegration Manager, Design & Reporting Department: IT Location: GB INTRODUCTION JOB PURPOSE The Senior Manager for Service Design and Reporting sets the strategic direction for the SIAM (ServiceIntegrationandManagement) function, defining and governing the relevant policies, standards, and processes that underpin effective service delivery. This role ensures that services and processes are consistently delivered in line with … these expectations through robust SIAM assurance reporting. By leveraging data and insights, they identify performance gaps, drive prioritised improvement actions, and demonstrate impact against strategic goals and key metrics. They are also accountable for the product management, tooling, reporting, and innovation capabilities that support SIAM - including ownership of the ITSM toolset, data strategy, and product roadmap. RESPONSIBILITIES Set the direction … or service domains. Understanding of assurance practices and how they support quality, compliance, and continuous improvement. Awareness of serviceintegration, multi-supplier delivery models, and the evolving IT service landscape (SIAM experience desirable but not essential). FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills andMore ❯
demand in the financial services sector, TXP is expanding their Management Services capability; and we're recruiting for a highly accomplished, ITIL Certified UK based Continual Improvement Manager with SIAM expertise and ITIL v4, to support the increase in demand from projects and business change initiatives from our leading, Midlands based financial services client. As our client implements high-profile … change initiatives across the business, there really is no better time for an experienced Continual Improvement Manager to join TXP. Our client is moving into a more SIAM based model and this role is to drive and deliver strategic change and the review of processes. Key Responsibilities: Lead the identification, development, and implementation of continual improvement initiatives across services, processes … and performance frameworks. Assure that SIAM operating model programmes adopt and embed best practice continual improvement approaches throughout transition and BAU phases. Monitor and assess improvement opportunities across programme outcomes, using data and insight to inform recommendations and actions. Collaborate with programme teams, service integrators, and suppliers to embed a culture of ongoing learning, optimisation, and innovation. Define, track, andMore ❯
Employment Type: Temporary
Salary: £65000 - £75000/annum Holiday, Pension, Hybrid Working
demand in the financial services sector, TXP is expanding their Management Services capability; and we're recruiting for a highly accomplished, ITIL Certified UK based Continual Improvement Manager with SIAM expertise, to support the increase in demand from projects and business change initiatives from our leading, Midlands based financial services client. As our client implements high-profile change initiatives across … the business, there really is no better time for an experienced Continual Improvement Manager to join TXP. Our client is moving into a more SIAM based model and this role is to drive and deliver strategic change and the review of processes. Key Responsibilities: Lead the identification, development, and implementation of continual improvement initiatives across services, processes, and performance frameworks. … Assure that SIAM operating model programmes adopt and embed best practice continual improvement approaches throughout transition and BAU phases. Monitor and assess improvement opportunities across programme outcomes, using data and insight to inform recommendations and actions. Collaborate with programme teams, service integrators, and suppliers to embed a culture of ongoing learning, optimisation, and innovation. Define, track, and report on KPIs More ❯
Employment Type: Temporary
Salary: £60000 - £69000/annum Holiday, Pension, Hybrid Working
Bracknell, Berkshire, United Kingdom Hybrid / WFH Options
WeAreTechWomen
informally, with all stakeholders Demonstrates understanding and knowledge of audience and tailors message and delivery method accordingly Desirable skills/experience you may have Experience of working in a SIAM environment Working knowledge of Agile methodologies eg Scrum, Kanban Relevant qualification or relevant industry knowledge and experience Experience with working with offshore managed service providers About The Partnership We're More ❯
Marlow, Buckinghamshire, South East, United Kingdom
VIQU IT Recruitment
ideally within an MSP or Channel Partner Strong background in service operations, transformation, or development, with experience aligning services to contract deliverables ITIL v4 certification essential; Lean Six Sigma, SIAM or Agile exposure advantageous Skilled in stakeholder engagement, contract analysis, and producing clear, well-structured documentation Able to manage competing priorities, work independently, and remain detail-focused in a fast More ❯
ideally within an MSP or Channel Partner Strong background in service operations, transformation, or development, with experience aligning services to contract deliverables ITIL v4 certification essential; Lean Six Sigma, SIAM or Agile exposure advantageous Skilled in stakeholder engagement, contract analysis, and producing clear, well-structured documentation Able to manage competing priorities, work independently, and remain detail-focused in a fast More ❯
enabler for the delivery of the company vision and delivery of £1Billion of savings back into frontline NHS Services. They are currently transitioning to a ServiceIntegrationAndManagement (SIAM) model - OneIT - led by an internal team with four different Service Providers delivering the end to end suite of services across ServiceIntegrationand Helpdesk, Modern Workplace services, Infrastructure andMore ❯
enabler for the delivery of the company vision and delivery of £1Billion of savings back into frontline NHS Services. They are currently transitioning to a ServiceIntegrationAndManagement (SIAM) model - OneIT - led by an internal team with four different Service Providers delivering the end to end suite of services across ServiceIntegrationand Helpdesk, Modern Workplace services, Infrastructure andMore ❯