17 of 17 SIAM Jobs in the UK

sales cycles Excellent communication, presentation, and consultative selling skills Self-motivated, results-driven, and accountable Desirable Knowledge of ITSM frameworks such as ITIL or SIAM Additional Information Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ Global offices across London, Finland, USA, and Germany Collaborative, growth ...

experience in Computer Science, Information Technology, or related discipline. Professional certifications such as ITIL (Foundation or higher) , BCS Service Design , ISO/IEC 20000 , SIAM , Lean Six Sigma , TOGAF , AgilePM , or equivalent experience. Proven experience leading service design, delivery, and governance of large-scale IT or digital services. Experience designing ...

sector preferred). ITIL Foundation (v3 or v4). Experience working with ServiceNow ITSM/CSM. Desirable ITIL Foundation v5. Further qualifications such as SIAM, Lean, Agile, or similar frameworks. Understanding of regulatory frameworks relevant to water utilities (resilience, cybersecurity, operational technology). Adecco acts as an employment agency ...

tools Defence/Government environment experience Desirable : * ITIL 4 Managing Professional or ISO/IEC 20000, PRINCE2 or PMP, CISSP/CISM or similar, SIAM experience, Knowledge of JSP 440/604 and accreditation processes Qualifications * ITIL v4 Foundation (required) * ITIL v4 Specialist modules (desirable) * PRINCE2/PMP (desirable) * Degree ...

continuity, disaster recovery, and resilience solutions. • ITIL certified, BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration & Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. • Current SC Security Clearance or DV Security Clearance or eligibility. Lead Service Designer-SC Cleared-Secure Platforms ...

lifecycle Ability to bring together people, process, technology, data, and suppliers into cohesive services Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM) Strong stakeholder engagement and communication skills, including senior leadership interaction Ability to provide constructive challenge and assurance Awareness of organisational change, adoption, and behavioural factors ...

produce clear strategic reports, analyse trends and communicate insights effectively. Helpful but Not Essential Experience in financial services or another regulated industry. Knowledge of SIAM, ITIL or similar service management practices. Familiarity with contract structures, service levels and transition considerations. Understanding of technology portfolios, service maps or enterprise architecture concepts. ...

into service strategy. Operational Excellence Oversee and evolve operating procedures, frameworks, and processes in a managed service environment. Work closely with Service Management & Integration (SIAM) teams to ensure effective incident, problem, change, and capacity management. Prepare and present business cases for network improvements and innovation initiatives. Leadership Lead and mentor ...

Principal Consultant - ServiceNow SIAM Program Lead - London, UK Role – Service Integration and Management Lead Technology/Processes – ITIL, SIAM, ServiceNow Job Level – 6A Travel Expectations – 3 days in Client or Infosys Office with frequent travel to meet other customers Job Description Today, the corporate landscape is dynamic, and the world … interpersonal skills, customer‐centric attitude, and situational awareness. Ability to work in a fast‐paced environment with rapidly changing priorities on multiple projects and initiatives. Certifications SIAM Foundation/Professional certification. Experience of building and leading offshore development teams. At least one CIS certification (in addition to CIS‐ITSM) – current ...

stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement … multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. ...

SLAs, OLAs, KPIs) Own Major Incident Management, ensuring effective resolution and stakeholder communication Oversee change control and service transition processes Manage multi-vendor/SIAM environments, ensuring seamless service integration Champion ITIL best practice and continuous service improvement (CSI) Maintain documentation and support audit and compliance requirements within a secure … Service Management leadership roles Deep understanding of ITIL frameworks (v3/v4) Experience operating within secure, regulated environments Demonstrable experience managing multi-supplier/SIAM delivery models Strong stakeholder management skills across technical and non-technical audiences Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira) If you'd like ...

Provide guidance to the Incident Process Coordinators Set and Chair bridge calls on Incidents, as per process Possess working knowledge on other ITSM and SIAM processes and help if required Coordinate with other SIAM, ITSM and Business teams Working knowledge and Safe and Agile DevOps methodology Act as a point ...

service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise … outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship-building skills Hands-on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business-focused, service-driven mindset Excellent communication and presentation skills Strong documentation and ...

continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle and operational … services in a multi-vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship-building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with back-office business ...

global digital services firm in Greater London is seeking a Principal Consultant - ServiceNow SIAM Program Lead to orchestrate and optimize IT service delivery. The ideal candidate must possess over 10 years of experience in IT Service Management and strong ITIL expertise. Responsibilities include managing stakeholders, delivering SIAM services, and leading ...

across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles to manage internal teams and external suppliers Monitor service performance against SLAs/KPIs and conduct service reviews Manage service costs and budgets, ensuring … services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused mindset Strong ...

will shape the solution and transformation approach during bid stage and, on award, own delivery of a complex multiagency programme covering technology, service operations, SIAM, security assurance and change. Key Responsibilities Lead transition and transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial … shaping Deliver a consolidated SIAM‐based operating mode l (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration and VDI/remote access ITSM, CMDB, EDR/XDR and tooling consolidation Ensure ...