2 of 2 SLA Jobs in Midlothian

are also encouraged to apply. Day-to-Day Responsibilities Deliver exceptional service levels to our clients at all times. Promptly respond to and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and conduct regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯

as a key point of liaison between vendors, suppliers and internal stakeholders. Duties will include: - Building relationships with internal and external stakeholders, ensuring all support is delivered within agreed SLA's - Managing suppliers and vendors to the organisation and conducting regular service reviews - Providing 1st/2nd line support with regards to EPOS systems and iPads, working closely with IT More ❯