2 of 2 SLA Jobs in Midlothian

Ensure the necessary project administration is carried out * Provision of assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets * Completion of nominated RMI activities * Recommend improvements & cost reductions were identified * Completion of customer minor orders * Carry out pre & post configuration testing to ensure More ❯

order to engage with customers and colleagues effectively. - Frequently attend ongoing training and briefs to improve knowledge and performance levels. - Focus on meeting Service Level Agreement targets and timescales. Essential Skills: - Previous experience in a contact centre/customer services/support role. - Proven ability to deal with all enquiries More ❯