5 of 5 SLA Jobs in Milton Keynes

principles Requirements: Translate non-functional requirements into a fit for purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have More ❯

Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn etc. Manage lifecycle funnels, data hygiene, and feedback loops to align cross-functional strategies. What we More ❯

with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and ongoing value delivery. Drive adoption of planning culture, managing delivery timelines, resource utilisation, and budgets (circa £2m+). Promote compliance, data governance, and continuous improvement across all data … and regulatory compliance. Familiarity with automation tools (AI, RPA) and Agile project delivery (e.g. Scrum, Kanban). Demonstrated ability to lead teams and third-party vendors, with accountability for SLA and budget management. Excellent stakeholder engagement, communication, and negotiation skills. First degree in an IT-related discipline. More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to More ❯

Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to More ❯