14 of 14 SLA Jobs in Milton Keynes

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

superb time to join and be part of our growth. You will have: Solid experience as an IT Support Engineer within an MSP environment (Essential) Experience in working to SLA’s . Experience of supporting multi-site clients. 2nd - 3rd Line Support is essential. A valid UK Driving License. Desirable experience/qualifications: Any Microsoft certification (MCSA, MCSE, VMware etc. More ❯

efficiencies within the team and implementing improvements to our ways of working. · Manage the Change Control Executives responsible for maintaining rate information, ensuring tickets are resolved within agreed team SLA’s. · Work closely with the Project Managers, Growth and Finance teams to ensure data is loaded correctly and accurately for new customer implementations, particularly focusing on rate elements within our More ❯

CERT) · Manage & maintain steady state global delivery operations (Green) · Manage Operational/delivery issues & escalations · Ensure continuous communication & coordination with client in the event of issue/escalation · Ensure SLA/SLO attainment & process compliance along with high customer satisfaction · Act as first point of escalation for the day-to-day functioning of delivery operations team · Handling escalations- identifying the More ❯

Excellence:  Manage & maintain steady state global delivery operations (Green)  Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of delivery operations team  Handling escalations- identifying the More ❯

technical teams, you'll define and manage Service Acceptance Criteria, oversee Early Life Support, and ensure seamless transitions into live operations. Experience with ITIL, service catalogues, resource models, and SLA definitions is essential. Strong stakeholder engagement, documentation, and governance experience will be critical to success. The ideal candidate brings several years experience in service design or transition, with a strong More ❯

home and from our Milton Keynes EIMEA HQ. What You'll Be Doing Leads assigned ERP systems adoption and optimization post implementation of assigned systems functions to achieve defined SLA and KPIs. Functional execution and leadership of: Optimization of system configuration in partnership with implementation and development teams Establishment and optimization of business processes, programs, and governance User training, adoption More ❯

whilst maintaining calm and in control at all times. The aim is to provide a high level of support with a high percentage of 'calls' resolved within the tight SLA's. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed. An eye for detail is necessary More ❯

security operations across global enterprise environments. Key Responsibilities: Manage delivery across cybersecurity domains such as Cloud Security, Vulnerability Management, Security Architecture, and Incident Response. Oversee service operations, issue resolution, SLA adherence, and client communications. Lead and mentor delivery teams, manage performance, and support training. Support service transitions, program governance, and financial oversight. Requirements: Extensive IT experience, including cybersecurity delivery management. More ❯

the first point of contact for customer enquiries via phone or email Logging job details accurately into the internal IT system Planning and coordinating engineer routes in line with SLA requirements Supporting the engineers and parts dispatch teams Confirming job completion details and ensuring customers receive all relevant information The role operates on a rotational weekly shift pattern: Week More ❯

and week 2 (9:00-17:00 Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Working to/managing SLA's Good Customer Service skills IT Literate (SAP, Sage, Word, Excel) Reference Number: BBBH257520 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact Sophie More ❯

the first point of contact for customer enquiries via phone or email Logging job details accurately into the internal IT system Planning and coordinating engineer routes in line with SLA requirements Supporting the engineers and parts dispatch teams Confirming job completion details and ensuring customers receive all relevant information The role operates on a rotational weekly shift pattern: Week More ❯

for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. You will be required to use SAP on a day-to-day basis and support both the Operations and Projects team. This role would suit a Sales Administrator with More ❯

for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. You will be required to use SAP on a day-to-day basis and support both the Operations and Projects team. This role would suit an Administrator with a More ❯