2 of 2 SLA Jobs in Wales

Core working hours are expected to be spent onsite supporting end users directly. Key responsibilities: Provide deskside and remote hardware/software support within SLA targets Support users with Windows devices, laptops, tablets, and mobile phones Re-image laptops and deploy standard builds Assist new starters with first ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...