automation platforms, or conversational AI solutions such as Decagon, Forethought, Ada, or similarExperience evaluating data readiness, governance, and operational readiness for AI solutionsExperience in SaaS, enterprise software, or customer experience technology environments. Hands-on experience with RESTful APIs, integrations, and solution design across web, backend, and/or mobile environments. … needs across time zones as required. Fluency in English and German, with the ability to communicate clearly with technical and executive audiencesPreferredExperience in a SaaS Professional Services environment. Experience with Zendesk products at an Admin or Developer level, or similar CRM/CX platforms such as Salesforce, ServiceNow, Freshdesk ...