2 of 2 Salesforce CRM Jobs in the East of England

thrives in a fast-paced environment, is highly organised, and has a genuine passion for customer satisfaction. Key Responsibilities Manage and resolve customer cases efficiently in Salesforce CRM , ensuring timely updates to customers and stakeholders. Process service orders and invoicing accurately using SAP . Handle returns, repairs, warranty replacements, credits, and disputes. Generate service quotes and contracts … enhance customer experience. Ensure compliance with internal processes and escalate issues when necessary. What We’re Looking For A strong customer focus and collaborative working style. Experience using Salesforce (preferred). Knowledge of SAP S/4 (preferred, but not essential). Proficient in Microsoft Office (Excel, Outlook, Word). Excellent communication skills – proactive, clear, and concise. Ability More ❯

Ensure compliance with data protection, cybersecurity, and ethical AI standards in all developments. Collaborate with academic and business colleagues to integrate AI into learning and operational systems (e.g. LMS, CRM, VLEs). Act as an AI subject matter expert, mentoring colleagues and promoting best practice in AI adoption. If you're a skilled AI developer with a passion for … Azure AI Engineer Associate or equivalent certification. Desirable Experience: Process automation and workflow optimisation using AI/ML. Experience embedding AI solutions in business or learning systems (e.g. LMS, CRM, HR, VLE). Familiarity with model monitoring, explainability, and fairness testing. Experience of working in education or developing AI solutions for teaching/learning environments. Knowledge of systems such … as Microsoft Teams, Power BI, Salesforce CRM, SharePoint Online, ProMonitor, Tribal EBS, Moodle, or Google Classrooms. All applications will be assessed against the stated essential requirements, so please ensure your CV clearly demonstrates how you meet them. Additional Information Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all More ❯