1 to 25 of 37 Salesforce Service Cloud Jobs in the UK

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as … a Service (CCaaS). Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our customers. … You'll play a pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their More ❯

As a Salesforce Functional Consultant, you will be responsible for analysing business processes, designing and optimising Salesforce solutions, and implementing Service Cloud and Field Service Lightning (FSL) to enhance customer service and workforce management.Your role will be instrumental in delivering digital transformation projects, optimising customer service, and ensuring the seamless integration of Salesforce applications. What you’ll be doing as a Salesforce Functional Consultant Work closely with Product Owners and Business Process Owners to align business processes with Salesforce capabilities, focusing on Service Cloud, FSL, and Workforce Management. Configure and optimise Salesforce modules, ensuring alignment with best practices, industry standards, and regulatory requirements. Implement and enhance Salesforce Field Service (SFS), optimising scheduling, dispatching, and mobile workforce solutions. Support the integration of Salesforce with other enterprise applications, ensuring data accuracy and efficient workflows. Provide support for production incidents, troubleshooting, and ensuring timely resolutions while following structured release management processes. Provide training and documentation to upskill business users on Salesforce capabilities and best practices. Conduct More ❯

Job Title: Salesforce Business Analyst (Contract) Location: Hybrid (Remote with occasional on-site meetings, London) Contract Duration: 8 Months Industry: Retail Day Rate: 500 - 550 (Outside IR35) About the Role I am working with a leading retail brand currently embarking on a major digital transformation programme. As part of this initiative, they are implementing Sales Cloud , Service Cloud , and Commerce Cloud . They are looking for an experienced Salesforce Business Analyst to join the team on an 8-month contract to act as the Lead BA across the Salesforce workstreams. This is a critical role bridging the gap between stakeholders, technical teams, and project management to ensure successful delivery of the platform. … Key Responsibilities Act as the Lead Business Analyst across Salesforce implementation projects Serve as the primary liaison between the Salesforce delivery teams and Project Manager Gather, analyse, and document business requirements across Sales Cloud, Service Cloud, and Commerce Cloud Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria Translate business More ❯

Learn more on our company website at follow our pages on LinkedIn , Twitter , Facebook and Instagram . We are seeking for a Business Analysis Manager with extensive expertise in Salesforce technologies and Partner Relationship Management (PRM) to lead the design, implementation, and optimization of our global partner ecosystem. The ideal candidate will have a proven track record of managing … complex partner programs, including recruitment, onboarding, registration, support, self-ordering, billing, and marketing. This role will leverage Salesforce Sales Cloud, CPQ, and Experience Cloud to deliver scalable and innovative solutions for our global partner network. Key Responsibilities: Strategic Leadership: Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience … Cloud portals tailored for global partner ecosystems. Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility. Ensure alignment with industry best practices and Salesforce platform capabilities. Partner Portal Management: Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service More ❯

Working closely with the Director of Customer Service, the job holder will support the delivery of operational excellence across TTI EMEA Customer Service by managing KPIs, analyzing processes, and driving efficiency improvements. In addition, as a key user for Salesforce Service Cloud CRM, the Distributor Portal, and the Sales CRM, the role acts as the … primary interface between Customer Service, Sales Business Units, Supply Chain and Technology & Business Process teams, ensuring that tools are effectively adopted, continuously improved, and aligned with business needs. KEY RESPONSIBILITIES: Customer Service Analysis & Reporting Compile, analyze, and present monthly KPIs by region (e.g., CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements … and customer order management data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management & Improvement Document, review, and optimize customer service More ❯

Salesforce Technical Architect - RCA Migration Contractor Remote with client visits as needed Hi, My client is a salesforce partnered consultancy based in Derbyshire and is currently looking for a Salesforce Technical Architect (Contractor) to lead critical CPQ to RCA migrations for one of massive their financial clients . This is a 9-10 month contract role (high … possibility of extensions) primarily remote, with occasional client visits as required. The client leverages Sales Cloud, Service Cloud, Revenue Cloud Advanced, and MuleSoft to drive their digital transformation journey - and they need an experienced architect to ensure seamless migrations and integration. What You'll Do: Lead the migration of complex CPQ solutions into RCA, ensuring data … integrity and compliance. Architect and deliver scalable Salesforce solutions across Sales, Service, and Revenue Cloud . Collaborate closely with financial services stakeholders to align technical designs with business goals. Drive integrations between Salesforce and external systems using MuleSoft . Guide delivery teams and oversee solution governance throughout the migration. What You Bring: Proven track record as More ❯

rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for two committed and passionate Salesforce Developers to join our growing business. PURPOSE OF THE ROLE As a Salesforce Service Cloud Developer, you will work as part of our dedicated product focused … Service Cloud squad to help design and deliver solutions to give the best experience to our customers. We operate a challenging Salesforce instance, supporting a busy multi-channel contact centre and providing support tools and services to our transaction websites. You would join us at an exciting time during an exciting programme of change and re-platforming … legacy systems into the Salesforce eco system. In this role, you can expect to: · Implement new features using the right tool and technology for the job. · Work with Business Analysts to design and implement solutions. · Research new technologies and provide suggestions to service technical debt and add functional improvement. · Serve as a technical expert for Service Cloud More ❯

rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for two committed and passionate Salesforce Developers to join our growing business. PURPOSE OF THE ROLE As a Salesforce Service Cloud Developer, you will work as part of our dedicated product focused … Service Cloud squad to help design and deliver solutions to give the best experience to our customers. We operate a challenging Salesforce instance, supporting a busy multi-channel contact centre and providing support tools and services to our transaction websites. You would join us at an exciting time during an exciting programme of change and re-platforming … legacy systems into the Salesforce eco system. In this role, you can expect to: Implement new features using the right tool and technology for the job. Work with Business Analysts to design and implement solutions. Research new technologies and provide suggestions to service technical debt and add functional improvement. Serve as a technical expert for Service Cloud More ❯

Salesforce Administrator Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Administrator with knowledge of Service Cloud to join their team. The RoleAs a Salesforce Administrator you will contribute to the ongoing development of salesforce for the organisation. Working closely with functional leaders, organisational units, and … and complete operational requests to support day to day operations.* Triage and work bug support tickets.* Support change management by providing solutions or guiding colleagues through the possibilities of Service Cloud.* Create clear documentation (such as HLDs and LLDs) to support change management.* Act as an SME for Salesforce Service Cloud Org.* Identify and highlight key … areas of improvement.* Estimate work effort required for proposed changes. The Requirements* Understanding of automation tools (such as Flow and Approval Processes).* A deep knowledge of Salesforce Service Cloud.* Ability to build and maintain good Client relationships.* Strong decision making and judgement, influencing, and presentation skills.* Salesforce Admin Certified desirable If you are looking for an More ❯

and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our … the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Senior Salesforce Solution Architect, you'll leverage your extensive technical expertise and leadership skills to drive innovation and excellence within our organization. Responsibilities : Lead the design, development, and implementation of complex … Salesforce solutions, ensuring alignment with clients' business objectives Mentor and guide junior team members, fostering a culture of continuous learning and improvement Collaborate with stakeholders to define system architecture and ensure seamless integration with Salesforce Stay current with emerging Salesforce trends, tools, and best practices Contribute to the development of Salesforce solution strategies and roadmaps Requirement More ❯

Salesforce Developer Rate - Up to £550 per day overall assignment rate to umbrella Location - London (ADHOC onsite)Duration - 6 months. MUST BE SC ELIGIBLE About the Role As a Senior Salesforce Developer, you'll lead the design, development, and deployment of enterprise-level Salesforce solutions. Collaborating closely with functional consultants, business analysts, and QA testers, you will … translate business needs into secure, high-quality Salesforce applications. You'll also support the team with technical leadership and uphold best practices throughout the software development life-cycle. Key Responsibilities Design and build secure, scalable solutions using Apex , Lightning Web Components (LWC) , and advanced Screen Flows . Implement complex access control models , including restrictive OWDs, sharing rules, and permission … sets. Develop and maintain critical REST API integrations , including secure connections via Salesforce Private Connect . Configure Salesforce Shield , leveraging Real-Time Event Monitoring to integrate with tools like Splunk SIEM . Translate business and architectural requirements into well-documented, production-grade code. Mentor junior developers, perform code reviews, and promote engineering best practices. Actively contribute to Agile More ❯

Salesforce Developer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary : Negotiable, DoE, plus company benefits. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department responsible for consumer safety with systems to track unsafe products Powering systems that help the government … monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Salesforce Developer to contribute to the design, build, and maintenance of robust Salesforce solutions across a variety of impactful transformation projects. You'll work as part of cross-functional teams, bringing technical expertise in Salesforce development to deliver high-quality, scalable, and More ❯

We are looking to hire a Salesforce Solution Architect who has experience in the Puplic Sector. Must have current SC Clearance The team that you'll be working with: As part of our continuous growth, we are seeking a Salesforce Public Sector Solution Architect to join our Salesforce Architecture and Innovation team in London, focusing on clients … in the Public Sector Domain. The Salesforce Public Sector Solution Architect acts as a strategic advisor and expert on Salesforce products and platforms for key Public Sector clients. This role engages with executive-level stakeholders and collaborates with enterprise architects and business users, providing best practices in areas such as security, performance, development processes, and governance. What you … our Public Sector clients. Ensure scalable, best-practice solutions that meet or exceed customer expectations. Evaluate and translate business and technical requirements into well-architected solutions that effectively leverage Salesforce products. Identify and mitigate solution and business design risks. Build and maintain strong relationships with key stakeholders and team members. Lead overall architecture alignment and coordinate efforts across multiple More ❯

grow, innovate, and serve our customers better. We're a collaborative, product-centric team of technologists, specialists, and problem-solvers who thrive on unlocking value through modern platforms like Salesforce, Dynamics, Power BI, and automation tools. With a culture grounded in agility, transparency, and continuous improvement, we work closely with our business partners to deliver impactful solutions that make … a real difference. Salesforce Developer The Salesforce Developer is a technical expert responsible for designing, developing, and implementing Salesforce platform solutions that meet complex business requirements. This role blends strong technical skills in declarative and programmatic development with a functional understanding of business needs to deliver high-quality, scalable CRM capabilities. Working as part of the Salesforce … collaborates with architects, product owners, and business stakeholders to ensure fit-for-purpose solutions are delivered efficiently, effectively, and with best practice at their core. What you will do Salesforce Configuration & Development Develop robust, scalable, and reusable components using Apex, Lightning Web Components (LWC), and Visualforce. Work with integration platforms and APIs to connect Salesforce with other enterprise More ❯

to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description Director Agile Program Management As a Director Agile Program Management specializing in Salesforce Core Platform, you will lead large-scale, cross-functional Agile programs that drive the successful implementation and optimization of Salesforce solutions. You will be responsible for defining program … strategies, ensuring alignment with business objectives, and overseeing the execution of complex, enterprise-wide initiatives. Your expertise in Agile methodologies, Salesforce architecture, and product management will be instrumental in delivering high-impact, scalable solutions that enhance customer experiences and drive business growth. Your Impact Lead and oversee Agile program management for large-scale Salesforce Core Platform implementations, ensuring … alignment with business goals and customer needs. Define and drive the program strategy, roadmap, and execution plan, ensuring seamless integration of Salesforce solutions across the enterprise. Collaborate with cross-functional teams, including product managers, architects, developers, and business stakeholders, to deliver high-quality, scalable Salesforce solutions. Establish and maintain Agile best practices, ensuring efficient program execution, risk mitigation More ❯

Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud … exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability. Key … deduplication, and cleansing. Support report/dashboard creation. Training & Adoption: Develop training materials and documentation to promote adoption and best practices. What You Will Bring Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance. Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable. Strong understanding of Salesforce governance (data management More ❯

Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud … exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability. Key … deduplication, and cleansing. Support report/dashboard creation. Training & Adoption: Develop training materials and documentation to promote adoption and best practices. What You Will Bring Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance. Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable. Strong understanding of Salesforce governance (data management More ❯

At Hargreaves Lansdown our customer helpdesk provides support for 1200 users using Salesforce Service Cloud Platform with Omni Channel Routing and Amazon Connect for Voice. As our organisation continues to grow and evolve, we are looking for several Senior Salesforce Administrators to develop solutions and provide ongoing support to our Helpdesk Colleagues. What you will be … doing You will be working as part of a Squad of 7, in an agile environment delivering scalable solutions across Sales, Service & Data Clouds. Your solutions will be AI lead where possible and provide Salesforce users with an easy to use and intuitive interface. You will govern access, development environments and releases (profiles, permission sets, sandboxes, DevOps) to … keep the org secure, compliant and stable. Extend and fine-tune Einstein, AgentForce and Data Cloud pipelines to power AI-driven insights and automation Champion best practice and mentor the team, maintaining clear documentation and knowledge sharing. About you Deep expertise in Sales or Service Cloud, with solid exposure to Einstein/AI Capabilities. Proficient with Salesforce More ❯

Company description: GXO Logistics Supply Chain Inc. Job description: Drive innovation at GXO Logistics as our CRM Systems Manager - leading the design and delivery of cutting-edge Salesforce solutions that power business growth. Were looking for a visionary CRM Systems Manager to take charge of our dynamic CRM ecosystembuilt around Salesforce Sales Cloud, Service Cloud, Data Cloud, Tableau, and more. In this high-impact role, youll drive strategic design, implementation, and support of CRM solutions that power our business forward. In addition, you will provide technical leadership, guidance, and support to the team to deliver high-quality, scalable, and efficient solutions, in addition to acting as a mentor to peers and junior developers. … attractive benefits package which will be discussed further during telephone interview.Your benefits pack includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme More ❯

On behalf of our client, a leading Salesforce customer, we are recruiting for a Salesforce Technical Architect to join their dynamic team in London. This is a fantastic opportunity to work on cutting-edge projects while enjoying the flexibility of a hybrid schedule, with four days a week in their London office. Why Join Them? Lead and support … finding solutions. Collaborate on high-impact projects that drive business transformation and innovation. If you're a natural problem solver with a passion for innovation and leadership in the Salesforce ecosystem, this role is for you! Apply now to join an exciting team where your skills will make an impact. Responsibilities Design and implement scalable Salesforce solutions tailored … to business needs. Lead technical delivery for integrations between Salesforce and external systems. Mentor and support nearshore teams to ensure quality delivery and adherence to best practices. Evolve technical standards dynamically while delivering high-performance solutions. Collaborate with stakeholders to align technical strategies with business goals. Solve complex technical challenges independently and proactively. Skills Be self-sufficient and able More ❯

bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there. We are looking for a junior/intermediate level Salesforce Engineer to join the team. This role is open to candidates based in Oxford or London. We embrace flexibility in where and how work gets done and also value … periodic in-person gatherings for team connection, planning, or other key moments. What you'll do Work with other engineers, product managers and stakeholders to build solutions on the Salesforce platform for business operations teams in a fast paced environment. Continual improvement on existing features/processes. Communicate effectively with team members, business stakeholders and understand business requirements. Actively … participate in design discussions and provide suggestions. What you'll need: Has a minimum of 1 years of experience as a Software Engineer on the Salesforce platform. Has knowledge of the Salesforce platform's declarative and programmatic capabilities. Has an understanding of Salesforce-specific development complexities, including governor and rolling limits, and order of execution. Has experience More ❯

Salesforce Developer (nCino) | 6 Months | £500 - £600 | Outside IR35 | Remote We’re seeking a Salesforce Developer for a 6-month contract with the likelihood of extension. This role is determined as Outside IR35 paying between £500 - £600 per day. The ideal candidate will have previous experience in the finance sectors and have an extensive background working with Sales … and Service Cloud. Key Requirements • Expert in Salesforce Sales Cloud and Service Cloud architecture• Skilled in Apex , Visualforce , and Lightning component development• Hands-on experience with nCino preferably in conjunction with Salesforce platform• Strong background in Salesforce integration and customisation techniques• Finance sector experience is highly advantageous What you need to do now … If this Salesforce Developer role is a good fit for you and would like to know more then please apply with your most up to date CV. Salesforce Developer (nCino) | 6 Months | £500 - £600 | Outside IR35 | Remote More ❯

Salesforce Business Analyst ?? Hybrid | Cardiff ?? Up to £50,000 DOE + Bonus What You'll Do: As a Salesforce Business Analyst, you'll sit within the Product team and act as a key link between business stakeholders, developers, and product leads. You'll be responsible for translating complex needs into clear, deliverable requirements that shape scalable, client-focused … business needs, write user stories, and collaborate with developers through backlog grooming and implementation. This role offers a hands-on opportunity to influence the roadmap of a highly configurable, cloud-based solution. What You'll Bring: Strong experience as a Business Analyst within software development, ideally with a focus on Salesforce In-depth knowledge of Salesforce capabilities … especially Sales Cloud and Service Cloud Confidence in gathering, analysing, and documenting functional requirements Familiarity with Agile frameworks like Scrum or Kanban Excellent communication and stakeholder management skills Ability to translate technical solutions for non-technical audiences Experience in source-to-contract or procurement tech is a real bonus Salesforce Admin or Business Analysis certifications are More ❯

aligning stakeholders, managing risks and dependencies, and making informed trade-off decisions. You'll also play a senior leadership role, accountable for high-value programmes across platforms such as Salesforce Service Cloud, Field Service and Workforce Management, as well as contributing to multi-million dollar AMP9 Digital Transformation programmes. Responsibilities Define and own the product vision … be paid from £75,000 to £90,000 per annum depending on skills and experience Annual leave 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Car Allowance. Performance-related pay plan is directly linked to company performance measures and targets. Generous Pension Scheme through AON. Private Medical Health Care. Access to More ❯

aligning stakeholders, managing risks and dependencies, and making informed trade-off decisions. You’ll also play a senior leadership role, accountable for high-value programmes across platforms such as Salesforce Service Cloud, Field Service and Workforce Management, as well as contributing to multi-million dollar AMP9 Digital Transformation programmes. What you’ll be doing as a … be paid from £75,000 to £90,000 per annum depending on skills and experience Annual leave 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Car Allowance. Performance-related pay plan is directly linked to company performance measures and targets. Generous Pension Scheme through AON. Private Medical Health Care. Access to More ❯