inconsistencies, and opportunities in line with executive priorities Building and maintaining data models (typically using SAS), utilising various data sources to develop insights into claims performance across the balanced scorecard Presenting and visualising analysis clearly to add value, with insightful commentary and clear actions or recommendations Collaborating with operational teams to make recommendations for improving indemnity performance and ensuring delivery More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
BCN Group Ltd
goals and compliance standards. Responsibilities: Strategic Supplier Management Serve as the primary liaison for key suppliers, managing escalations, negotiations, and long-term collaboration. Monitor vendor performance using KPIs and scorecards; lead formal reviews to drive accountability and continuous improvement. Conduct quarterly business reviews to align on objectives, resolve issues, and identify growth opportunities. Partner with Risk and Compliance to ensure … Skills & Experience: Proven experience in vendor or partner management within IT services or technology. Strong negotiation skills and commercial acumen with a focus on value creation. Experience managing supplier scorecards, compliance frameworks, and accreditation programs. Familiarity with IT product lifecycles, including EOL transitions. Excellent communication and stakeholder engagement skills. Experience working with risk and compliance teams is highly desirable. Why More ❯
pro-actively re-allocate calls in a timely manner with minimal impact to clients. Manage productivity metrics for your team on a daily basis and report on the daily scorecard by 10am each day. Manage all staff monthly 121’s giving direction and giving on the job training to staff as appropriate. Arrange timely induction plans to successfully onboard new More ❯
completed The creation of the monthly aged debt and departmental KPI packs and dashboards Producing key data and reports to support the Head of Credit and Collections and GSS Scorecard Providing status to Accounts Payable and Treasury stakeholders Provide Bank Receipt Analysis to the Head of Credit on a monthly basis Improving Cash Allocation Automation and first time match rate … Working with the Business Units to ensure accurate reconciliations and clear all possible unallocated cash Leading monthly finance service & scorecard reviews Assisting with annual SAP UAT upgrades What you'll need to succeed CICM qualification The ability to communicate effectively at all levels Previous experience in a Credit Risk Team in a large, multi-site, and diverse organisation would be More ❯
Pudsey, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Lantern Group
Quality Assurance Officer Pudsey, Leeds, LS28 £ 26,650 Bonus of up to 10% of annual salary Hybrid working 33 days holiday (including public holidays) rising to 36 with service Competitive benefits: Healthcare plan Life Insurance Employee wellbeing program Flexi points More ❯
resolution To look at ways to continually improve our service to our customers and drive this through the organisation To provide 1:1 discussion with your team using our scorecards, no surprises. To manage all performance and attendance issues To work closely with your team members, sharing knowledge, experience and providing progression paths What Were Looking For: Were looking for More ❯
Keep accurate records of all site information using IT Service Management tools • Promote best practices and adhere to change control process • Accurately plan and organise a working week • Review scorecard weekly with Team Lead IT Support Technician – skills & experience: • Experience in using Windows Server/Active Directory • Experience in using Office 365 Admin • Exposure to Cloud support • Experience working with More ❯
and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and More ❯