14 of 14 Senior Service Manager Jobs in the North of England

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Manager, ServiceNow Platform Engineering Posting Date: 1 Jul 2025 Function: Software Engineering Unit: Digital Location: New Bailey, Manchester, United Kingdom Hybrid 3 days a week together out of our Manchester, Leeds, Birmingham, Bristol, Belfast, or London offices (flexible … federated team, key partners, and ServiceNow. Evaluate Requirements: You will assess requirements across various value streams (Customer Operations, Digital & Network Operations, Security Operations) to determine necessary implementations in the service assurance domain. Focus on Objectives and Risk Management: You will ensure CoE and programme objectives are met, manage risks, realise benefits, and address relevant dependencies. You will also unblock … Programme Management: Handle a project or portfolio of projects as they progress through the typical stages of the project lifecycle, including initiation, planning, execution, and closure. Communication Ability with Senior Stakeholders: Express ideas, explanations, or opinions in a way that is appropriate to the situation, understandable to the audience, and demonstrates a constructive, assured, and non-confrontational manner. Put More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between the … client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and client requirements. … Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead service management processes More ❯

benefit the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

Select how often (in days) to receive an alert: Senior Service Integration Manager, Design & Reporting Department: IT Location: GB INTRODUCTION JOB PURPOSE The Senior Manager for Service Design and Reporting sets the strategic direction for the SIAM (Service Integration and Management) function, defining and governing the relevant policies, standards, and processes that underpin … effective service delivery. This role ensures that services and processes are consistently delivered in line with these expectations through robust SIAM assurance reporting. By leveraging data and insights, they identify performance gaps, drive prioritised improvement actions, and demonstrate impact against strategic goals and key metrics. They are also accountable for the product management, tooling, reporting, and innovation capabilities that … support SIAM - including ownership of the ITSM toolset, data strategy, and product roadmap. RESPONSIBILITIES Set the direction for the SIAM function, including accountability for Service Design, and overarching policies, standards and processes. Collaborate with SIAM process owners to develop and maintain effective assurance reporting across all service providers (internal and external) Utilising data and reporting to identify and More ❯

Summary The Senior Service Assurance Manager plays a critical role in ensuring the delivery and performance of Service Management practices across assigned D&T Tribes. Embedded within product, platform, or infrastructure teams, you'll act as the key link between Service Management and day-to-day delivery-making sure IT services meet required service levels for the business and its stores. As a Service Management ambassador, you'll champion ITIL4, DevOps, and SecOps frameworks, helping teams balance agility with stability and risk control. You'll proactively monitor performance, identify trends and risks, and drive improvements in collaboration with Tribe leaders and squads. With responsibility for service performance and practice maturity, you … ll regularly engage with senior stakeholders to address challenges, build alignment, and ensure continuous improvement across the Tribes you support. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

Senior Service Manager/Service Delivery Manager Umbrella Engagement. 3 days on Site in the North West. Most have a strong all round background across multiple Service Management Disciplines - eg Change and Configuration Management. Will also need to have outstanding Communication and Stakeholder skills and have worked across Medium/Large Sized Fast Paced … Organisations in a Service Manager type role - not as a Service Manager delivering Services as a third party. ITIL Accredited - Delivering Services into Business Units Initial 6 month engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from More ❯

an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. Purpose: The Senior People Services Manager (12 Month FTC) plays a critical role in shaping and delivering a best-in-class employee experience across City Football Group (CFG). Leading our … responsive, high-quality support throughout their journey with CFG - from onboarding to offboarding and everything in between. By championing efficient processes, intuitive technologies, and clear ways of working, the Senior People Services Manager will drive continuous improvement in how People Services are delivered at scale. In addition to leading the operational team, this role will oversee the coordination … People Team in the build of people experience journeys to drive consistency in approach 3. Best-Practice Customer Experience: Delivery of People Services solutions across the Group, ensuring that service delivery is customer-focused, efficient, and measurable from small queries to significant moments that matter. Continuously measure People Services customer experience to evolve the delivery of the team. 4. More ❯

Job Description - Senior Client Services Manager (25393) Job Title: Senior Client Services Manager Type: Permanent, Full Time (37.5 hpw) Salary: £28,174 to £30,804 per annum Benefits: Plus, great benefits including Health Cash Plan! About the Role Lead a team that cares and empowers individuals to live their best lives. Join us at Queen Street … positive workplace environment. You will manage supported living services for individuals with mental health needs, acquired brain injuries, autism, and learning disabilities, and oversee housing management at our Batley service (8 beds). Key Responsibilities Lead, coach, and inspire a team to deliver exceptional support, as reflected in customer satisfaction surveys and KPIs. Serve as the Safeguarding Lead, ensuring … making everyone feel they belong. We support inclusivity through various networks and initiatives, making Home Group a great place to work. Job Details Manage your own diary and meet service requirements. Participate in on-call duties with a peer manager, with a payment of £14.30 per session. Proficiency in Microsoft Office, Outlook, PowerPoint required. Enhanced DBS check provided More ❯

Senior Client Services Manager (with fluent Dutch), Greater Manchester. (£30,000 - £36,000 + excellent benefits) Exciting Opportunity for an experienced Senior Client Services Manager (with fluent Dutch) to join our Client's friendly team in Greater Manchester working on several large-scale accounts with a focus on digital signage. Responsibilities Client account management, development and … Hit the ground running and develop the role in line with business needs undertaking related duties as required. Qualifications At least 3 years' digital marketing and 3 years' client service/digital project management experience is preferred. Required Skills Excellent written and oral communication with the ability to present to a large audience/brand agency. Enthusiasm for technology More ❯

Senior Client Services Manager (with fluent Dutch), Greater Manchester. (£30,000 - £36,000 + excellent benefits) Exciting Opportunity for an experienced Senior Client Services Manager (with fluent Dutch) to join our Client's friendly team in Greater Manchester working on several large-scale accounts with a focus on digital signage. Responsibilities Client account management, development and … Hit the ground running and develop the role in line with business needs undertaking related duties as required. Qualifications At least 3 years’ digital marketing and 3 years’ client service/digital project management experience is preferred. Required Skills Excellent written and oral communication with the ability to present to a large audience/brand agency. Enthusiasm for technology More ❯

Deloitte's strategy is to be the market leader in technology-enabled transformations. We are recruiting exceptional individuals to provide leadership and expertise to deliver groundbreaking Oracle implementations. Deloitte has a long-standing relationship with Oracle and is a Global More ❯

Sr. Program Manager, AMXL Routing and Services Job ID: Amazon UK Services Ltd. Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. … responsibilities - Lead cross-functional projects, collaborating with technology teams to develop and deploy operational improvements - Conduct deep-dive analyses to identify opportunities and solve complex operational challenges - Partner with senior leadership to establish, prioritize, and execute improvement initiatives - Drive operational excellence across the AMXL network, focusing on delivery efficiency, safety, and customer experience A day in the life As … Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks. Senior More ❯