5 of 5 Senior Support Analyst Jobs in the UK excluding London

Are you a highly skilled and customer-focused IT professional ready for a dynamic contract opportunity? We are seeking an LTS Senior Support Analyst to join a high-performing Local Technology Support (LTS) team. This critical role acts as the primary point-of-delivery for 1st and 2nd line IT support, ensuring the continuous, smooth … operation of key entities within the organization. Key Role Details Job Title: LTS Senior Support Analyst - IT Customer Service Representative Location: Newcastle, Cobalt Business Park ( Fully Onsite ) Contract Duration: 1 Year Core Responsibilities The successful candidate will be responsible for end-to-end user support and device management: 1st and 2nd Line Support: Provide focused … efficient, and professional first and second line technical support to end-users. Multi-Platform Troubleshooting: Possess strong technical acumen to support and troubleshoot issues across PC (Windows) and Mac operating systems and hardware. Audio-Visual (AV) Assistance: Manage and support user needs related to audio-visual equipment . IT Asset Management: Take responsibility for managing, tracking, and More ❯

Our Client, a leading, fast-growing global financial services group, seeks a Senior IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT service … desk and providing continuous service improvement activities. As a Senior IT Support Analyst, you will be working closely with the third-party outsourced first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support … in office 3 days per week, supporting IT operations and employees during core business hours 7 AM – 7 PM, Monday to Friday, as well as occasionally out of hours support for other global locations (7 PM – 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will have the option to support the business on weekends More ❯

Do you thrive in complex, process-driven environments where precision counts? Are you comfortable supporting B2B clients in highly regulated sectors? Want to be more than just “support” and actually influence how the product evolves? A growing SaaS company in the utilities sector is looking for a Senior Support Analyst to join their collaborative, tech-focused … insights into testing and development. Your communication with devs, test leads, and users will help shape the product roadmap. What you’ll be doing Taking ownership of complex, B2B support queries (data, product or compliance-related). Investigating and resolving issues using T-SQL and product knowledge. Communicating with internal tech teams to feed UAT outcomes into fix planning. … Creating and maintaining support documentation and user manuals. What we’re looking for Experience in application or 3rd line support within a regulated or compliance-heavy environment. Strong SQL/T-SQL skills (must be confident querying and interpreting data). Excellent communicator - comfortable working cross-functionally with developers, testers, and clients. Ability to work autonomously and prioritise More ❯

small team but looking for more autonomy and ownership? I'm exclusively recruiting on behalf of a growing MSP based in Marlborough. They deliver high-quality, relationship-focused IT support to a loyal and growing client base across a range of industries.Due to continued growth, they’re now looking to hire a Service Desk Team Lead, a hybrid role … combining hands-on technical support with leadership of a small team (2–4 engineers), reporting directly to the Managing Director. This is an ideal opportunity for someone who wants real influence in a business, ownership of service delivery, and the chance to help shape the way IT support is delivered. Role Overview As the Service Desk Team Lead … you’ll be responsible for the day-to-day operation of the service desk, ensuring the team delivers prompt, professional, and effective support across a wide variety of technologies. You’ll still be hands-on technically, especially with more complex escalations, while also managing workflow, mentoring junior engineers, and helping refine support processes and documentation. You’ll work More ❯

to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re on … the lookout for a talented and motivated Senior IS Analyst to join our Branch Systems Field Support team at Booker. If you’re great with technology, love solving problems, and take pride in delivering top-notch customer service, this could be the role for you. In this job, you’ll take the lead on projects and provide … support across our Business Centres, Distribution Centres, and Support Centres. Your work will directly help us improve customer satisfaction and boost cash profit. You’ll also be a key escalation point for the Field Service team and wider IT department, so being calm under pressure is a must. We’re after someone proactive who’s always thinking about More ❯