16 of 16 Service Analyst Jobs in Birmingham

Join to apply for the IT Service Support Analyst role at TieTalent . We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or … junior support analyst, who is keen to build hands-on experience across IT service operations and support. As part of the Service Delivery team, you'll play a key role in supporting internal users, maintaining high service standards, and ensuring the smooth operation of IT services. … software, and IT services. Collaborate with IT colleagues, business users, and third-party suppliers to support daily operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation, and ongoing improvements to IT service delivery. Manage user expectations and communicate clearly during incidents or service changes. More ❯

Social network you want to login/join with: IT Service Desk Analyst (1st & 2nd Line), Birmingham col-narrow-left Location: Birmingham, United Kingdom Job Category: Information Technology EU work permit required: Yes col-narrow-right Job Reference: BBBH76153_1748433195 Job Views: 14 Posted: 28.05.2025 Expiry Date: 12.07.2025 … col-wide Job Description: IT Service Desk Analyst (1st/2nd Line) Location: Birmingham (Includes travel to London) Job Type: Full-Time, Permanent Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across … Windows 10/11, Microsoft 365, and Azure/Entra services. Responsibilities: * Deliver technical support for hardware, software, and cloud services * Resolve incidents and service requests following ITIL best practices * Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) * Manage devices using Microsoft Intune * Maintain clear documentation and contribute to More ❯

IT Service Desk Analyst (1st/2nd Line) Location: Birmingham (Includes travel to London) Job Type: Full-Time, Permanent Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across Windows 10/… Microsoft 365, and Azure/Entra services. Responsibilities: Deliver technical support for hardware, software, and cloud services Resolve incidents and service requests following ITIL best practices Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) Manage devices using Microsoft Intune Maintain clear documentation and contribute to process improvements Provide training … and top-tier customer support to end users Required Experience: 2+ years in an IT support or service desk role Strong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra) Experience with AD, device setup, and ticketing systems (e.g. ServiceNow) Excellent communication and problem-solving abilities More ❯

with similar roles. Flexible Day Rate! Birmingham ETH-EB/SDA Posted on May 19, 2023 Expired on July 3, 2023 About the role Service Desk Analyst Birmingham – Onsite! Initial contract – 12 months We are working with a client, looking to find an SC or DV-cleared Service Desk Analyst to work on-site in Birmingham! Experience in 1st line support, and dealing with IT tickets is key! Cisco VoIP, Microsoft office suite, and Microsoft active directory are all good to have and while ITIL qualifications are not needed, they are beneficial! Your Role: • Provide primary … interface with customers via telephone, email, face-to-face and video conferencing • Logging of all Incidents, Service Requests, Problems, Changes and Knowledge in the ITSM tool to ensure that issues are appropriately identified and tracked through to resolution • Analyse issues using 1st line knowledge, processes and procedures • Priorities issues More ❯

by 106 Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Service Desk Analyst (2nd line) Location: Birmingham (Office-based) Tired of being stuck in a role with no real progression? Here’s your chance … to break out of the box. We’re looking for a strong second-line Service Desk Analyst who wants to get hands-on with infrastructure while still having the support of a close-knit, in-office team. You’ll be working as part of a five-person UK … second-line support, troubleshooting technical issues, and working closely with the infrastructure team. Getting hands-on with servers, networking, Active Directory, and Azure. Handling service desk tickets, configuring devices, and maintaining systems. Working with a company that actually invests in your development – if you want certifications, training, or to More ❯

Social network you want to login/join with: IT Service Operations Technical Analyst, birmingham col-narrow-left Client: Bodycote Location: birmingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Bodycote … people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based … processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service More ❯

In this role you will be joining the Application Operations team which sits within Application Services. The post-holder will work with the existing service owners, most notably across Library IT systems. This post is ideally suited to an application analyst with excellent communication and interpersonal skills, proactive … include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking … at ways to improve service levels to the customer. The post-holder will make suggestions on how to improve service levels and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed More ❯

We are looking for a Service Delivery & Support Analyst to provide technical support to the business based in our Birmingham Office. There will be a big focus on AV support; however, the role will require you to provide other technical assistance where needed. This is a multifaceted role … of IT incidents and requests from initial logging through to resolution, in line with all internal processes and targets. Provide a meet and greet service, as required, to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls - both virtually … resolution. Equipment/meeting room set ups as needed and provide event support/equipment coordination where required. Providing an excellent level of customer service whilst acting as a single point of contact for end users with technical faults and IT queries. Escalation of issues to an appropriate level More ❯

first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.Log, track, and resolve incidents/service requests per ITIL best practices.Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).Manage devices using Microsoft Intune.Maintain documentation of incidents and solutions.Deliver … high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role.Technical 1st/2nd line support experience, virtual and deskside.Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.Strong problem-solving, communication, and customer service More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes More ❯

Social network you want to login/join with: IT Service Desk Junior Analyst, birmingham col-narrow-left Client: Frasers Group Location: birmingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description … Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity to More ❯

Cardiff, Edinburgh, Gatwick, Glasgow, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Reading, Southampton Business Line: Enabling Functions Date published: 28-May-2025 Job Title: Data Analyst/Technical Business Analyst Connect to your Industry: Do you enjoy being the “voice of the business" ensuring that our technology teams deliver … solutions that meet business needs? If so, this opportunity is for you! Deloitte is looking for a mid-level Data Analyst/Technical Business Analyst to join its talented Business Change & Analysis team. Connect to your career at Deloitte: Deloitte drives progress. Using our expertise, we help clients More ❯

Social network you want to login/join with: Senior Business Analyst - IAM & PAM (Financial Services), birmingham col-narrow-left Client: Trust In SODA Location: birmingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 7 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide … Job Description: Title: Senior Business Analyst - IAM & PAM - Financial Services Location: Remote (within the UK, with possible travel within the UK) Salary: Up to £580 per day (inside IR35) Contract: 12 Months Responsibilities: Leading business analysis workstreams from discovery through to delivery, translating complex business needs into clear, actionable More ❯

Fitness,cleaning and waste management, conferences and events, deliveringthe University’s post, day nurseries, securityand emergency response, and Winterbourne House & Garden. The Business Systems Analyst sits within the Conferences & Events (C&E) team that resides within Venues and Events which is part of Campus Services.C&E sells and delivers … seeksto strike a balance between enhancing the student and staff experience and ensuring a financial return to the University. Role Summary The Business Systems Analyst bridges the gap between business needs and IT solutions.The post holder will have a thorough understanding of business processes, identify areas for improvement, and … others. Provide general administrative support such as taking notes at meetings, setting up meetings, and general administrative support for events and other activities. Monitor service standards and work with others to ensure these are adhered to. Work on Campus Services wide initiatives and to represent the department where necessary. More ❯

Social network you want to login/join with: Business Analyst (Financial Services), birmingham col-narrow-left Client: Trust In SODA Location: birmingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Title … Business Analyst - Cyber Security - Financial Services Location: Remote (within the UK, with possible travel within the UK) Salary: Up to £500 per day (inside IR35) Contract: 12 Months Responsibilities: Leading analysis across technical and business change projects, with a focus on cyber security. Managing the end-to-end requirements More ❯

Artificial Intelligence Business Analyst & Delivery Manager, IT Business Services Join to apply for the Artificial Intelligence Business Analyst & Delivery Manager, IT Business Services role at ACCA Careers . Job Overview This role plays a key part in our transformational AI portfolio, influencing strategy and driving AI initiatives to More ❯