Service Analyst Jobs in Birmingham

Service Analyst
West Midlands > Birmingham

The median Service Analyst salary in Birmingham is £34,000 per year, according to job vacancies posted during the 6 months leading to 14 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 94 137 97
Rank change year-on-year +43 -40 +69
Permanent jobs requiring a Service Analyst 9 13 37
As % of all permanent jobs advertised in Birmingham 0.64% 0.47% 1.90%
As % of the Job Titles category 0.68% 0.50% 2.04%
Number of salaries quoted 7 11 32
10th Percentile £23,500 £26,250 £26,300
25th Percentile £28,750 £26,500 £27,250
Median annual salary (50th Percentile) £34,000 £32,004 £31,000
Median % change year-on-year +6.24% +3.24% -17.33%
75th Percentile - £45,000 £33,750
90th Percentile - - £34,875
West Midlands median annual salary £34,000 £27,500 £29,000
% change year-on-year +23.64% -5.17% +3.57%

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,329 2,602 1,818
% of permanent jobs with a recognized job title 94.66% 94.28% 93.23%
Number of salaries quoted 777 2,117 1,390
10th Percentile £32,500 £31,250 £31,250
25th Percentile £42,500 £41,000 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
75th Percentile £68,750 £70,000 £71,250
90th Percentile £83,750 £84,964 £81,525
West Midlands median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

Service Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Analyst in Birmingham

Service Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Analyst in Birmingham.

Salary trend for Service Analyst in Birmingham

Service Analyst Skill Set
Top 20 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 14 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Analyst in the job title.

1 9 (100.00%) Customer Service
2 7 (77.78%) Microsoft 365
2 7 (77.78%) Windows
2 7 (77.78%) Active Directory
2 7 (77.78%) Azure
3 5 (55.56%) VMware
3 5 (55.56%) SharePoint
3 5 (55.56%) Microsoft Intune
4 4 (44.44%) Social Skills
5 2 (22.22%) Inclusion and Diversity
5 2 (22.22%) ServiceNow
5 2 (22.22%) Anti-Money Laundering
5 2 (22.22%) Problem-Solving
5 2 (22.22%) ITIL
5 2 (22.22%) ITSM
5 2 (22.22%) Finance
5 2 (22.22%) AWS
5 2 (22.22%) Continuous Improvement
5 2 (22.22%) Banking
5 2 (22.22%) Knowledge Management

Service Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (55.56%) SharePoint
Cloud Services
1 7 (77.78%) Azure
1 7 (77.78%) Microsoft 365
2 2 (22.22%) AWS
General
1 4 (44.44%) Social Skills
2 2 (22.22%) Banking
2 2 (22.22%) Finance
2 2 (22.22%) Inclusion and Diversity
Operating Systems
1 7 (77.78%) Windows
Processes & Methodologies
1 9 (100.00%) Customer Service
2 2 (22.22%) Anti-Money Laundering
2 2 (22.22%) Continuous Improvement
2 2 (22.22%) ITIL
2 2 (22.22%) ITSM
2 2 (22.22%) Knowledge Management
2 2 (22.22%) Problem-Solving
System Software
1 7 (77.78%) Active Directory
Systems Management
1 5 (55.56%) Microsoft Intune
Vendors
1 5 (55.56%) VMware
2 2 (22.22%) ServiceNow