Service Analyst Jobs in Birmingham

Service Analyst
West Midlands > Birmingham

The median Service Analyst salary in Birmingham is £32,004 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 135 101 172
Rank change year-on-year -34 +71 -40
Permanent jobs requiring a Service Analyst 13 39 20
As % of all permanent jobs advertised in Birmingham 0.48% 1.96% 0.64%
As % of the Job Titles category 0.51% 2.09% 0.67%
Number of salaries quoted 11 34 19
10th Percentile £26,250 £26,400 £23,226
25th Percentile £26,500 £27,313 £25,000
Median annual salary (50th Percentile) £32,004 £31,000 £37,500
Median % change year-on-year +3.24% -17.33% +44.23%
75th Percentile £45,000 £33,750 £75,000
90th Percentile - £35,175 -
West Midlands median annual salary £27,500 £29,500 £28,000
% change year-on-year -6.78% +5.36% +19.15%

All Permanent IT Job Vacancies
Birmingham

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 2,573 1,862 3,002
% of permanent jobs with a recognized job title 94.25% 93.52% 95.94%
Number of salaries quoted 2,100 1,427 2,320
10th Percentile £31,250 £31,250 £32,500
25th Percentile £40,988 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +8.94%
75th Percentile £69,936 £71,250 £70,000
90th Percentile £84,964 £82,500 £85,000
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Analyst in Birmingham

Service Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Analyst in Birmingham.

Salary trend for Service Analyst in Birmingham

Service Analyst
Salary Histogram in Birmingham

Salary distribution for jobs citing Service Analyst in Birmingham over the 6 months to 3 May 2024.

Salary histogram for Service Analyst in Birmingham

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 3 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Analyst in the job title.

1 9 (69.23%) Active Directory
2 7 (53.85%) ITIL
3 6 (46.15%) Windows
3 6 (46.15%) Microsoft
3 6 (46.15%) Windows Server 2012
3 6 (46.15%) Microsoft 365
3 6 (46.15%) Windows 10
3 6 (46.15%) Windows Server
3 6 (46.15%) Problem-Solving
3 6 (46.15%) Social Skills
4 5 (38.46%) Windows Server 2016
4 5 (38.46%) Windows Server 2019
4 5 (38.46%) SQL Server
5 4 (30.77%) SLA
5 4 (30.77%) Problem Management
5 4 (30.77%) Incident Management
5 4 (30.77%) Analytical Skills
6 3 (23.08%) IT Asset Management
6 3 (23.08%) Client Onboarding
6 3 (23.08%) Snow
6 3 (23.08%) Proactive Management
6 3 (23.08%) Remote Desktop
6 3 (23.08%) Presales
6 3 (23.08%) Software Asset Management
6 3 (23.08%) Software Licensing
6 3 (23.08%) Customer Service
6 3 (23.08%) Onboarding
6 3 (23.08%) Norwegian Language
6 3 (23.08%) Asset Management
6 3 (23.08%) Agile

Service Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (23.08%) IBM Notes
2 1 (7.69%) Confluence
Applications
1 3 (23.08%) Microsoft Office
2 2 (15.38%) Microsoft Project
2 2 (15.38%) MS Visio
Cloud Services
1 6 (46.15%) Microsoft 365
2 3 (23.08%) SaaS
3 1 (7.69%) Azure
3 1 (7.69%) Entra ID
Communications & Networking
1 3 (23.08%) Firewall
1 3 (23.08%) Remote Desktop
2 2 (15.38%) DHCP
2 2 (15.38%) DNS
2 2 (15.38%) TCP/IP
2 2 (15.38%) VPN
3 1 (7.69%) PBX
Database & Business Intelligence
1 5 (38.46%) SQL Server
2 2 (15.38%) SQL Server Integration Services
2 2 (15.38%) SQL Server Reporting Services
Development Applications
1 1 (7.69%) JIRA
General
1 6 (46.15%) Social Skills
2 4 (30.77%) Analytical Skills
3 3 (23.08%) Norwegian Language
4 2 (15.38%) Finance
4 2 (15.38%) French Language
5 1 (7.69%) Fire and Rescue
5 1 (7.69%) Inclusion and Diversity
5 1 (7.69%) Local Government
5 1 (7.69%) Retail
5 1 (7.69%) Telecoms
Miscellaneous
1 3 (23.08%) Onboarding
2 1 (7.69%) Management Information System
2 1 (7.69%) Product Ownership
2 1 (7.69%) Replication
2 1 (7.69%) Self-Motivation
Operating Systems
1 6 (46.15%) Windows
1 6 (46.15%) Windows 10
1 6 (46.15%) Windows Server
1 6 (46.15%) Windows Server 2012
2 5 (38.46%) Windows Server 2016
2 5 (38.46%) Windows Server 2019
3 2 (15.38%) Windows Server 2008
Processes & Methodologies
1 7 (53.85%) ITIL
2 6 (46.15%) Problem-Solving
3 4 (30.77%) Incident Management
3 4 (30.77%) Problem Management
4 3 (23.08%) Agile
4 3 (23.08%) Asset Management
4 3 (23.08%) Change Management
4 3 (23.08%) Client Onboarding
4 3 (23.08%) Customer Service
4 3 (23.08%) Cybersecurity
4 3 (23.08%) IT Asset Management
4 3 (23.08%) Presales
4 3 (23.08%) Proactive Management
4 3 (23.08%) Software Asset Management
4 3 (23.08%) Software Licensing
5 2 (15.38%) Logistics
5 2 (15.38%) Service Delivery
5 2 (15.38%) Service Management
5 2 (15.38%) Supply Chain Management
6 1 (7.69%) Business Analysis
Programming Languages
1 2 (15.38%) PowerShell
1 2 (15.38%) SQL
Qualifications
1 1 (7.69%) ISEB
1 1 (7.69%) ITIL Certification
Quality Assurance & Compliance
1 4 (30.77%) SLA
System Software
1 9 (69.23%) Active Directory
2 1 (7.69%) Hyper-V
2 1 (7.69%) VMware ESXi
2 1 (7.69%) VMware Infrastructure
Systems Management
1 1 (7.69%) Microsoft Intune
1 1 (7.69%) SCCM
Vendors
1 6 (46.15%) Microsoft
2 3 (23.08%) Adobe
2 3 (23.08%) Apple
2 3 (23.08%) Lotus
2 3 (23.08%) Snow
3 2 (15.38%) Altova
3 2 (15.38%) Sophos
4 1 (7.69%) Atlassian
4 1 (7.69%) Cisco
4 1 (7.69%) ServiceNow
4 1 (7.69%) Veeam
4 1 (7.69%) VMware