13 of 13 Service Analyst Jobs in the East of England

to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … in use in the authority to carry out IT and/or telephone equipment installations and software upgrades. Experience of Teams and Sharepoint. ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst OR6665 More ❯

IT Service Desk Analyst - Professional Services Are you passionate about technology and delivering exceptional IT support? Join a gold-standard IT Service Desk that operates at the forefront of ITIL best practices, supporting a cutting-edge tech stack featuring best-of-breed cloud technologies. Why Join Us … Benefit from two weeks of paid training to ensure you deliver a white-glove service. About the Role We are seeking a proactive IT Service Desk Analyst to provide first-class support to a global user base. You will play a key role in ensuring IT systems run … for career progression. The role could be a good fit for someone who is looking to start or further their IT career as a Service Desk Analyst. IT Service Desk Analyst - Professional Services More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles … as information citizens in a connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change … . Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class … service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of 'value first' as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement. Everyone More ❯

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday – Friday 8:00am – 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death … in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients’ needs are … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death … in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯

IT Service Desk Analyst - Professional Services (1st/2nd Line Hybrid) Shape the future of IT support in a role that goes beyond the basics. Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk at … point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn't your average service desk job - chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical issues. … tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams , plus cutting-edge sector specific technology ITIL-aligned tools and practices focused on quality service and continual improvement A collaborative team culture that supports knowledge sharing and growth What You'll Bring Strong troubleshooting experience with Office 365, Active More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a … Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on … calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a … Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on … calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory More ❯

Ideally you should already hold Security (SC Clerance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

The Role Here at Fortem Solutions we are delighted to be recruiting for a Field Services Analyst to join our IT team to cover a maternity leave for an initial 12-15 months. We're looking for an experienced, customer-focused individual to provide technical (1st and 2nd line … Local Authorities and Housing Associations. Duties & Responsibilities The key responsibilities for this role are as follows: * Provide customer centric support to Fortem employees. The Service Delivery Team will be seen as a "business focussed" support function that strives to deliver a high first-time fix rate. * Working with the … Field Service Delivery Specialist to carry out a scheduled device refresh programme on an annual basis (Laptops, Tablets, Phones) to refresh aged devices at different offices/sites as required. * Configure new starter IT equipment and ensure timely delivery to site/required office. * Adhering to the ITIL principles More ❯

Technical Services Analyst, fixed-term (12 months) Hybrid/Remote role Overview Within IQVIA's UK & Ireland Healthcare and Government division, the Insight & Feedback team are experts at developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are the UK … health and social care survey programmes. At a local level, we work with hundreds of individual NHS organisations, collecting real-time data on patient, service user and staff experience, engagement and outcomes. Nationally, we run patient and staff survey programmes for the Care Quality Commission, NHS England and the … and interactive deployments. Developed and owned by IQVIA, it is entirely configurable to meet clients' needs, can be offered either as a fully managed service or a self-service solution. Our Market Research & Consulting team delivers a range of qualitative market research methodologies to gather deeper insights; and More ❯

Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system. You will have experience of Windows, M365, Teams telephony, support desk More ❯