maidenhead, south east england, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
Service Desk Analyst YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our … may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their More ❯
Service Desk Analyst - FTC for 6 months - Milton KeynesVacancy Name Service Desk Analyst - FTC for 6 months Employment Type Full-Time Location Milton Keynes Job RoleAt MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. … victims of uninsured and hit-and-run drivers and paid over £400 million in compensation to help people rebuild their lives. As a Service Desk Analyst, you will provide customers with first and second-line technical support via ServiceNow incidents and service requests, using the incident management … and request fulfilment processes, in line with Service Desk objectives and ITIL process. In addition, you\\\'ll enhance the service desks capabilities using previous support experience to provide technical guidance to the existing analysts and engaging with the wider internal and external support functions.Key OutputsReceive, prioritise and triage More ❯
IT service desk analyst Location Reading Pay - £130p/d inside ir35 through umbrella company Contract 2-3 months rolling contract Hours- standard office hours, Monday - Friday Must have previous IT working experience (2-5 Years) Required skills: - Plenty of Customer service experience - Previously worked as an … IT analyst - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Being a great problem solver thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to More ❯
