Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service … tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include servicecatalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL … Essential Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within more »
We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week … stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the servicecatalogue in line with the associated key performance indicators and following EnableNY processes and policies. You will contribute to work falling outside the servicecatalogue supporting projects and commissioned work as directed by the line management. This may include field work and out of hours working. You will support a positive and inclusive team culture aligned to exemplify 'one ICT service' offering to service users. In-keeping more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in … place. Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the … Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the ServiceCatalogue, service information is entered in the CMDB. - Provide assurance that appropriate training/knowledge transfer takes place to ensure the servicemore »
Role: Operations Lead Location: London, UK Salary: £ 70000 to 76000 per annum Job Description: Strategic Planning: Develop and implement strategies for IT service management aligned with organizational goals and industry best practices such as ITIL (Information Technology Infrastructure Library). Plan, Design and coordination of resources to make … sure the services delivered are effectively transitioned into Operations. Process Design and Improvement: Design, document, and continuously improve IT service management processes including incident management, problem management, change management, service level management, and others. Partner with Internal, external and third party teams to design and deliver … new services from Transformation/Transition projects into BAU. Service Delivery Oversight: Ensure the delivery of IT services meets agreed-upon service level agreements (SLAs), Key Performance Indicators (KPIs), and customer expectations. Report on BAU performance post service transition to BAU Incident and Problem more »
Senior Service Manager Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of … of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident … an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, ServiceCatalogue Management, Service Acceptance, Relationship Management, Business Analysis, Requirements Definition and Management. Responsibilities include: 1. Work with Service Analysts to understand more »
Hove, England, United Kingdom Hybrid / WFH Options
Legal & General
to best practice. The Cloud Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Cloud … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a ServiceCatalogue for Cloud Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »
Hove, England, United Kingdom Hybrid / WFH Options
Legal & General
to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a ServiceCatalogue for Oracle Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »
Hove, England, United Kingdom Hybrid / WFH Options
Legal & General
based technologies and services. Working closely with Architecture, Portfolio and Product Management teams you’ll help shape a high performing technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology) If you’re looking for an opportunity to lead from the front and bring your … be doing Delivering strong technical leadership in advancing Group Functions integration capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools Developing and leading a high performing team, nurturing individual growth. Acting as a mentor and coach … skills, flexibility and capacity to meet objectives Working in collaboration with the Service Management team, developing and maintaining a ServiceCatalogue for Integration Service with aligned service standards (KPI/SLAs). Ensuring capability is in place to deliver against commitments more »
Hove, England, United Kingdom Hybrid / WFH Options
Legal & General
alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a ServiceCatalogue for SaaS Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »
Alexander Steele is recruiting an IT Service Desk Analyst for a food manufacturing business based in Leeds. They are looking for somebody who is prepared to be hands on across all sites, so will need a valid driving licence and experience working within IT Service who … can hit the ground running with basic queries and then develop their bespoke skills with the business systems. The IT Service Desk is accountable for providing first line technical support to internal staff. … The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the servicecatalogue, major incident management (MIM), problem, and change. The IT Service Desk Analyst has a diversified background of service orientated roles more »
challenges into opportunities? Are you excited about being at the forefront of technology trends? Do you believe in the power of exceptional customer service? Major Recruitment are thrilled to be partnering with their prestigious client in Leeds to recruit an IT Service Desk Analyst to join … an IT role that is now looking to join a business that can help develop and progress their career further! The successful IT Service Desk Analyst is responsible for providing first line technical support to internal staff. … The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the servicecatalogue, major incident management (MIM), problem, and change. Key Responsibilities as an IT Service Desk Analyst: To provide the companies servicemore »
Employment Type: Permanent
Salary: £22000 - £26000/annum Great Opportunity for Progression
in office) Up to £60,000 Brimingham Role Summary Maintain and prioritise your Product Backlog Develop your product within the ServiceCatalogue Steer the Product Vision and Product Roadmaps Elicit, articulate and manage customer user stories and use cases Represent the voice of the customer within your … Demonstrable knowledge of agile techniques and processes e.g. Scrum, Kanban Experience of delivery in a business/IT environment Strong interpersonal/customer service skills and telephone manner Demonstrable experience of IT security considerations e.g. clearance, assurance Must be able to hold an SC Security Clearance Substantial exposure more »
Platform Engineers delivering integrations and automations, providing guardrails, governance, and best practice, encompassing deployment, monitoring, and management platforms from an infrastructure, network, IT service management, and security perspective. What you will be doing: Design, Specification, and Implementation of application and system integrations & automations. Perform complex analysis of business … to improve and support business activities, planning, estimating costs, monitoring metrics, providing daily guidance to the team. Maintain a product/servicecatalogue of standard integration and automation solutions, ensuring that product lifecycles are communicated and managed across the business, including Pre-Sales (New Business) and Servicemore »
support wider cross team engagements within the business including pre-sales scoping. • Working with the team to continuously develop and improve the consultancy service catalogue. Skills/Knowledge: Core Skills • At least 2 years’ experience in a 1st/2nd Line support role including: • Client facing experience working more »
with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. Role Summary: GTT’s Technical Management offering is … solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most important Managed Customers. The Technical Manager will work on multiple client accounts and must have the … network audits. Job Scope: Interacts with Sales, Field and Central Operational teams to ensure highest quality in the delivery and support of customer service solutions. Duties and Responsibilities: Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client. Enhancing the client experience more »
Our client, a leading global IT service provider, is recruiting for a ServiceNow ITOM Expert to join their business in the UK. Position Title: ITOM Expert Position Type: Permanent or Contract Start Date: ASAP Location: London/Milton Keynes, UK Contact: Bojan Ulemek| +49 … finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and … deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management. The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM Code and Test Scripts and Configuration for ServiceNow Discovery Installs and configures more »
services across our Group Transformation portfolio. Establish a Centre of Excellence for best practices and continuous improvement. Develop the Enterprise PMO ServiceCatalogue and ensure effective portfolio-level processes. Responsibilities Collaborate closely with Enterprise PMO leadership. Manage PMO Analyst resources for portfolio operations. Support quality assurance efforts more »
Lutterworth, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
work with the team to redesign and refactor services into the Azure cloud as well as implement new technologies to the servicecatalogue, such as Intune and Azure firewall. Initially you'll be working with the UK's most experienced cloud migration teams and your thoughts and more »
be instrumental in implementing robust monitoring solutions to ensure the reliability and performance of our systems. Additionally, you'll manage our servicecatalogue, overseeing upgrades, maintenance, patching, and backups. Knowledge sharing and education are key aspects of this role as you'll be responsible for fostering best more »
Our client, a leading global IT service provider, is recruiting for a ServiceNow ServiceNow Lead Developer to join their business in the UK. Position Title: ServiceNow Lead Developer Position Type: Permanent or Contract Start Date: ASAP Location: London/Milton Keynes, UK Contact: Bojan Ulemek| +49 … and functional requirements Solid ServiceNow development experience Responsible for ServiceNow platform Administration, Development, Documentation and Technical support Configure/Customize ServiceNow including Workflows, ServiceCatalog, UI, Client scripts, Business rules, UI Actions, Script Includes etc. Experience in Web development languages, specifically JavaScript, XML, AngularJS, Bootstrap, Jelly, and HTML …/CSS Experience in Web Service integrations using SOAP, REST, JSON, etc. Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production Experience with relational database systems and MS SQL queries Telecom domain experience is a Must English language required more »
and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify … and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. … Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all more »
this role you will work alongside upper IT Management to deliver on process implementations and full rationalisation of technology as well as creating a catalogue of service and leading internal IT operations. Client Details This is an award-winning technology business that care for their employees. They … CRM selection. Begin to implement ITIL processes (Change, request Introduce best practice and governance in line with business needs. Responsible for creating a service catalogue. Ensure documentation and compliance is in line with company standards Profile The Head of IT should possess the following: Demonstrated expertise in IT more »
stakeholders, translate into requirements, and map them onto ServiceNow functionality? Are you passionate about developing and implementing modules for Incident, Problem, Change, and ServiceCatalog, major Incident management? We have an exciting role for you as ServiceNow Architect ! Careers at TCS: It means more TCS is a purpose … configuration, and maintenance of interfaces/integrations with third parties. Provide technical expertise and participate in implementing new ServiceNow functionality. Develop and maintain Service Now applications and integrations and maintain a comprehensive view of the ServiceNow architecture at both a bird’s-eye and granular level. Participate in … assist with estimating effort and system complexity. Contribute to ServiceNow software releases through configuration tasks and feature delivery. Troubleshoot and debug issues in Service Now applications and integrations, implementing bug fixes and perform root cause analysis. Preparing and presenting client facing and internal deliverables that are technology related. more »
of Enterprise PMO outputs to drive consistency and continuous improvement. Review and identify opportunities to improve portfolio processes delivered as part of PMO Service catalogue. Review and identify opportunities to improve assurance processes to support effective change delivery across programmes and projects. Manage the continual development, roll-out … and adoption of Enterprise PMO processes to Group Transformation Delivery teams and wider JD stakeholders to ensure understanding and adoption of the Service catalogue. Identify opportunities to improve the effectiveness of risks and issues management, guidance and maturity of Enterprise PMO services. Create Executive reports to show portfolio more »
ServiceNow platform : Responsibilities: Participating in requirement gathering sessions with Business Analysts, assessing technical feasibility Developing and implementing modules for Incident, Problem, Change, and ServiceCatalog, major Incident management Planning and configuring mid-server architecture, troubleshooting mid-server-related problems, and conducting cloud discovery from Azure and GCP. Proficient … in registering Business Applications, creating Service maps, and managing GRC Controls. Establishing integrations with third-party tools. Managing platform administration tasks. Collaborating with offshore teams to ensure adherence to best practices, conducting code reviews, and assisting in the development of complex requirements. Data Migration: Develop and document data more »