1 to 25 of 31 Service Catalogue Jobs in the UK

Senior Service Designer Working with exceptional peers, you will play a pivotal role in the design the end-to-end service framework for a large-scale public-sector delivery. This is a high impact role with real autonomy and a considerable voice within the SMT. Please … delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme. Service Catalogue: Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage ...

efficiency gains . HR Application Configuration & Delivery: Scope and deliver ServiceNow capabilities that support HR service delivery, including self-service catalogue items, case management workflows and knowledge management. Support HR in gathering requirements, managing UAT, and ensuring that what is built reflects how HR wants … bring services into the portal, virtual agent and mobile app, improving the employee experience and reducing avoidable contact with support teams. Service Catalogue: Support the development and maintenance of the firm's service catalogue using a structured model that distinguishes between function-specific services ...

ownership models Develop governance frameworks to underpin the ESM operating model Define service KPIs and SLA Produce ServiceNow-ready service catalogue input Ideal background Enterprise Service Management Consultant Service Management Consultant ITSM Consultant ServiceNow Consultant Service Design Consultant Must … have experience Proven experience defining enterprise services and service structure Service catalogue design and governance frameworks ServiceNow or ITSM platform experience Exposure to HR and/or Finance functions Strong stakeholder management skills at senior levels ...

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with … consistency in problem identification and reporting. Lead customer interaction in relation to problem management working closely with customer facing teams. Define Service catalogue and ensure it is reviewed and updated periodically. Service design, design and document the clients new and existing services through process documents ...

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with … consistency in problem identification and reporting. Lead customer interaction in relation to problem management working closely with customer facing teams. Define Service catalogue and ensure it is reviewed and updated periodically. Service design, design and document the client’s new and existing services through process ...

Coordinate and maintain pre-event readiness checks and supporting documentation * Coordinate service improvements to expand the IT service catalogue and support sales opportunities * Collaborate closely with the event management team to coordinate requirements according to the established timeline and planning framework 2. Event Delivery … operational settings * Experience coordinating incident response during live service disruption (triage, communications, escalation) * Experience working in commercially sensitive environments (service catalogue, cost/feasibility, managing scope vs expectation ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … improving governance and resilience (G&R) processes such as Change Enablement, Release Management, Service Validation & Testing, IT Risk & Controls, Service Catalogue & Configuration Management, and IT Service Continuity Coordinating release governance to ensure controlled deployments with appropriate approvals, evidence, and business readiness Supporting audit ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … improving governance and resilience (G&R) processes such as Change Enablement, Release Management, Service Validation & Testing, IT Risk & Controls, Service Catalogue & Configuration Management, and IT Service Continuity Coordinating release governance to ensure controlled deployments with appropriate approvals, evidence, and business readiness Supporting audit ...

environment. The successful contractor will support delivery across cyber risk management, ISMS documentation, governance reporting, policy and standards development, and cyber service catalogue reform activities. This role requires a strong blend of governance, assurance, stakeholder management, and regulatory compliance experience, with the ability to operate independently … cyber risk governance and reporting processes Produce governance and assurance reporting for leadership and stakeholder forums Review and improve the cyber service catalogue, including definition of KPIs and SLAs Produce recommendations for service optimisation, transformation, transfer, or retirement Work collaboratively with business, technology, risk ...

leads the transformation of end user services and support, driving operational excellence, continuous improvement and a seamless experience for users engaging with the Service Desk. Responsibilities include: o Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture.o … delivery of end user IT desktop services - both applications and devices. Education/Qualifications Desirable Experience of building and implementing a service catalogue in an IT/Digital context Education/Qualifications Essential Experience of working with suppliers and contract management relevant to end user IT services ...

Service Architect - Azure & Microsoft 365 Day Rate Contract | £500pd-£550pd Outside IR35 | UK-based | Hybrid We're looking for an experienced Service Architect (Azure & Microsoft 365) to support the operationalisation and go-live of a newly built managed service for one of our key clients. This role is focused on turning a newly delivered service into something that can run day-to-day - ensuring it is supportable, scalable, clearly understood, and fit for live operation. You'll act as the bridge between solution delivery, operations ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description State Street Alpha Data Services (ADS) is the data-as-a-service provider that is the backbone of the Alpha front to back strategy. Combining both technology and service provision to deliver significant data … domains - Security Master, Entity Master, Benchmarks, Positions, Transactions, Cash, Performance, Analytics, ESG etc. Knowledge of Data Management, Data Governance, Data Observability, Service Catalogue, Data Lineage tools, Operational Dashboards, Process Monitoring tools Working knowledge in Azure/AWS cloud platforms with Snowflake and Databricks is a huge plus ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates ...

Description DXC Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring … process.As our SAP Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day.The customer ...

Cloud Infrastructure Engineer required by a leading Managed Service Provider (MSP) based near Salisbury paying circa 45k. This is a hybrid role (3 days in-office) for a Microsoft Cloud specialist with advanced expertise in Azure, MS365, and virtualised environments looking to lead complex projects and mentor … Operating with a focus on operational excellence, they have grown significantly over the last three years, investing heavily in their internal service catalogue and training initiatives. With a dedicated team of experts and a strong turnover, they are a stable yet fast-paced business that values continuous ...

Cloud Infrastructure Engineer is required by a leading managed service provider (MSP) based near Bournemouth, paying circa 45k. This is a hybrid role (3 days in-office) for a Microsoft Cloud specialist with advanced expertise in Azure, MS 365, and virtualised environments looking to lead complex projects … Operating with a focus on operational excellence, they have grown significantly over the last three years, investing heavily in their internal service catalogue and training initiatives. With a dedicated team of experts and a strong turnover, they are a stable yet fast-paced business that values continuous ...

loud Infrastructure Engineer required by a leading Managed Service Provider (MSP) based near Bournemouth, paying circa 45k. This is a hybrid role (3 days in-office) for a Microsoft Cloud specialist with advanced expertise in Azure, MS365, and virtualised environments looking to lead complex projects and mentor … Operating with a focus on operational excellence, they have grown significantly over the last three years, investing heavily in their internal service catalogue and training initiatives. With a dedicated team of experts and a strong turnover, they are a stable yet fast-paced business that values continuous ...

Decide optimal approaches to detect, investigate, and respond to threats. Develop processes, governance, and ways of working for target operating models and service catalogues. Support research to stay ahead in cybersecurity practices. Collaborate with engineers and threat hunters to analyse data and drive strategy/continuous improvement. Create ...

ServiceNow implementations. Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM. Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation. Good knowledge of Agile delivery practices such as Scrum or Scaled Agile. ServiceNow Certified System Administrator required. 2+ ServiceNow CIS certifications ...

problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through ...

work closely with business and technical teams to gather requirements, define user stories, and translate business needs into robust ServiceNow solutions that enhance service management, operational visibility, and employee experience .Key Responsibilitie sDesign, configure, and implement ServiceNow solutions across core platform capabilities and modules .Lead … delivery activities, from requirements gathering and solution design through development, testing, deployment, and optimisation .Configure and enhance ServiceNow workflows, forms, service catalogues, knowledge management, self-service portals, and automation capabilities .Collaborate with stakeholders to capture business requirements and convert them into scalable technical solutions .Develop ...

Extensive knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows. Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation ...

Netstratum is seeking a highly experienced ITSM professional with deep expertise in ITSM platforms to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration … while optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design ...

Role – We are seeking an experienced Project Manager to lead enterprise-scale ServiceNow transformation initiatives , focused on implementing AI-powered capabilities across IT Service Management (ITSM) and IT Operations Management (ITOM). This role will drive the successful adoption of ServiceNow Now Assist , enhancing operational efficiency, automating service … user adoption through: Communication plans Training initiatives Stakeholder engagement strategies Continuous Improvement Monitor emerging ServiceNow and AI capabilities Identify opportunities for: Process optimisation Service automation Operational efficiency improvements Key Skills: 5+ years’ experience delivering complex IT transformation programmes Strong experience managing: ServiceNow implementation programmes ITSM/ITOM initiatives ...