25 of 25 Service Catalogue Jobs in the UK excluding London

Job Title: IT Service Catalogue & Procurement Assistant Location: Endeavour House, Russell Road, Ipswich IP1 2BX Rate of Pay: Up to £14.59 per hour PAYE Working Hours: 25 hours per week, 5 hours per day Type: Temporary Role - 12 Months Opus People Solutions are working with Suffolk County Council to recruit for a IT Service Catalogue & Procurement Assistant. Purpose of the job To assist with the maintenance and management of the Service Catalogue for the IT Service, providing IT goods and services to the organisation. You will be a positive contributor to IT services so we deliver cost effective, reliable and agile solutions that support the business transformation programmes of … the council. Day to day tasks Assist with the administration of the IT Service Catalogue which provides standard equipment and repeatable services. Provide equipment and peripherals to customers of the service as per the current delivery arrangements. Work with colleagues to ensure sufficient stock is available. Maintain additional supporting information for equipment and services available More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military … essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service More ❯

conducted in safe and secure manner among employees, third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing … ensure they meet the needs of our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints … purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor More ❯

Role: Service Catalogue and Service Integration Manager Duration : 6 months+ Rates: 500 Inside IR35 Clearance Level : SC Location : Tuesday/Wednesday/Friday on site in Corsham. Monday and Friday home working. Mandatory skills: - Have a proven track record of Service Delivery Management - Customer management and relationship management in a customer environment - Reporting … internally and externally - Commercial governance, Contract adherence and management and Legal Regulatory requirements - Technical direction and understanding of customer topology and service Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be More ❯

the configuration, optimisation, and administration of the ITSM/Case Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. • Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. • Incident … and Problem Management - Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions. • Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance. • Process Improvement - Identify opportunities for process enhancement within the ITSM tool … to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. • Service Catalogue & Asset Management - Maintain and update the service catalogue and asset inventory, ensuring alignment with cyber security requirements and business priorities. • Audit - continuous audit of processes, user More ❯

the configuration, optimisation, and administration of the ITSM/Case Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. Incident … and Problem Management - Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions. Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance. Process Improvement - Identify opportunities for process enhancement within the ITSM tool … to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. Service Catalogue & Asset Management - Maintain and update the service catalogue and asset inventory, ensuring alignment with cyber security requirements and business priorities. Audit - continuous audit of processes, user More ❯

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure Defence platform … team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service … Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support compliance and efficiency through software licence management and technology obsolescence tracking , contributing directly to the More ❯

IT Service Continuity Lead Salary : Outside IR35: Competitive Day Rate + Home Based. Location : Manchester Keywords: IT Service Continuity, Disaster Recovery, Business Continuity Planning, ISO 20000, ITIL, BIA, Continuity Strategy Development Our client is seeking a highly skilled and motivated IT Service Continuity expert for a 6-month contract period. This role offers a … competitive day rate and the flexibility of home-based work. You will play a crucial role in developing, implementing, and refining their IT Service Continuity processes, plans, and strategies. This will ensure that critical IT services, applications, and systems remain operational or can be quickly restored in the event of a disruption, thus minimising business impact and downtime. … on planning efforts, and creating comprehensive documentation. Design and implement a framework to ensure IT systems incorporate redundancy, failover mechanisms, and load balancing Use the Tech Service Catalogue to identify and assess IT services critical to business operations Prioritise IT services based on their business criticality Design and execute a framework for ongoing service continuity More ❯

IT Service Continuity Lead Salary: Outside IR35: Competitive Day Rate + Home Based. Location: Manchester Keywords: IT Service Continuity, Disaster Recovery, Business Continuity Planning, ISO 20000, ITIL, BIA, Continuity Strategy Development Our client is seeking a highly skilled and motivated IT Service Continuity expert for a 6-month contract period. This role offers a … competitive day rate and the flexibility of home-based work. You will play a crucial role in developing, implementing, and refining their IT Service Continuity processes, plans, and strategies. This will ensure that critical IT services, applications, and systems remain operational or can be quickly restored in the event of a disruption, thus minimising business impact and downtime. … on planning efforts, and creating comprehensive documentation. Design and implement a framework to ensure IT systems incorporate redundancy, failover mechanisms, and load balancing Use the Tech Service Catalogue to identify and assess IT services critical to business operations Prioritise IT services based on their business criticality Design and execute a framework for ongoing service continuity More ❯

Service Desk Manager 12-month contract Location: Gloucestershire (5 days on site) Salary: £350 - £400 per day inside IR35 Job Purpose The ICT Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling … drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution … of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Coordinate out-of-hours on-call support to ensure 24/7 coverage. Manage feedback, analyse root causes More ❯

passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous government … is required.You'll be at the heart of a major HR transformation project, working closely with senior stakeholders and cross-functional teams to design and deliver a unified service experience via ServiceNow platform. This is Phase 3 of a multiphase programme, focused on streamlining how employees interact with HR-moving from fragmented contact points (like generic mailboxes) to … existing contact routes into HR and redesign them for efficiency and clarity Shape a tiered HR service desk model Translate business needs into intuitive service catalogue experiences Champion behavioural change and stakeholder engagement across the business Mentor and guide junior team members in service design best practices Drive automation and service More ❯

passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous government … required. You'll be at the heart of a major HR transformation project, working closely with senior stakeholders and cross-functional teams to design and deliver a unified service experience via ServiceNow platform. This is Phase 3 of a multiphase programme, focused on streamlining how employees interact with HR-moving from fragmented contact points (like generic mailboxes) to … existing contact routes into HR and redesign them for efficiency and clarity Shape a tiered HR service desk model Translate business needs into intuitive service catalogue experiences Champion behavioural change and stakeholder engagement across the business Mentor and guide junior team members in service design best practices Drive automation and service More ❯

Finance Technology Service Manager page is loaded Finance Technology Service Manager Apply remote type Hybrid locations GBR-Berkshire-Slough GBR-London-London NLD-North Brabant-Veghel GBR-Greater London-London time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 29, 2025 (10 days left to apply) job requisition … capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on … the systems supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial More ❯

requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client More ❯

Mandatory skills: - Have a proven track record of Service Delivery Management - Customer management and relationship management in a customer environment - Reporting internally and externally - Commercial governance, Contract adherence and management and Legal Regulatory requirements - Technical direction and understanding of customer topology and service - Security Processes and Procedures More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯

Job summary Our Service Operations Team are looking for an ICT Service Operations Centre (SOC) Engineer to join their team. The successful candidate will be a passionate and dedicated individual who will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for every one of our customers. … a logical approach to diagnosing and resolving technical faults on supported equipment throughout the organisation. Main duties of the job The post holder will work with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs). The post holder must have the ability … ensuring the Waste Electrical and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your More ❯

The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts. Are you … an experienced leader in service operations with a passion for excellence and customer satisfaction? We're seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments — ensuring consistently high performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring … alignment with service standards, regulations, and user needs. Manage and maintain our ITSM platform — from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to ensure More ❯

Hours - Monday to Friday, 37.5 hours per week Holiday – 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 28 days) Location - Hybrid, Midlands/Greater London Area South/Home Counties About the CRM Manager role We are TC Group, the fastest-growing top 20 accountancy … firm in the UK. We’re business advisors and accountants, with over 30 years of experience we’ve honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. We’re looking for a CRM Manager to join our Central systems team. Based … Create and maintain lists Create and maintain client take on forms Create and maintain workflows Creating and maintaining PDF, email, and SMS templates Creating and maintaining products and services catalogue Creating and maintaining Letter of Engagement templates Provide user training both 1-2-1 and in groups About you We are looking for candidates with the following core competencies More ❯

Job summary We are looking for a motivated ICT Trainee Service Operations Centre (SOC) Support Engineer to join our dynamic team at Innovate Healthcare Services. In this role, you'll be the friendly face and technical expert behind our ICT support services ensuring every user receives fast, effective, and positive assistance. If you enjoy working in a collaborative … environment and thrive on delivering great customer service, we would love to hear from you. Main duties of the job Working alongside the ICT Service Operations Team Leader, you'll help maintain high service standards and resolve technical issues across the Trust. Whether its troubleshooting hardware or supporting software users, your logical thinking and … we may close this vacancy earlier than the stated closing date if we receive a high number of applications. Job description Job responsibilities Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems. Shadow experienced SOC Support Engineers. Install and configure IT hardware, software, and More ❯

escalation point for infrastructure incidents, leading root cause analysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners to ensure SLA adherence and service improvements.* Ensure platforms comply with security, audit, and operational standards.* Collaborate with cybersecurity teams to embed … Capex/Opex budgets through strategic planning and cost analysis.* Support delivery of infrastructure elements for global/regional projects with risk and resource coordination.* Maintain documentation and service catalogues for infrastructure services. Requirements: * Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration.* Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security.* Skilled in More ❯

pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform One … fostering a high-performance and digitally enabled culture. Commercial Strategy:Develop and execute comprehensive commercial strategies that align with company objectives, including pricing, market positioning, and product/service offerings. AI-Driven Sales & Operations:Champion the adoption and integration of AI-driven tools and data analytics to enhance sales effectiveness, customer engagement, and decision-making processes. Business Development … ensuring seamless digital customer experiences. Client Engagement:Maintain and grow existing client accounts, ensuring high retention, low churn, and maximising upsell and cross-sell opportunities across the full service catalogue. Financial Performance:Support the group IT MD by taking responsibility for contribution to EBITDA for Sheffield (gross margin less direct labour), monitoring revenue, margin, and profitability of customers More ❯

the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … efficient cost modelling and solution design to support internal presales functions. Building pricing and cost strategies that mitigate risk, aligns with billing and contractual obligations, and enables profitable service delivery. Produces and maintains clear frameworks and cost/pricing tools appropriate to global business, that take account of indexation, exchange rates, local laws. Owns and manages partner contracts … that manage risk, ensures legal compliance and protects Computacenter and customers. Ensures ongoing compliance against standards, policies, certifications and financial stability that ensures service quality, ethical business and ESG (Environmental, Social and Governance) standards are maintained. Partner Relationship Management Creates and maintains senior relationships with partners and potential partners, that ensures the partners operate in the interests of More ❯

Monday to Friday As an IT Infrastructure Engineer, you will be responsible for providing professional technical solutions and support for Information Technology Systems, adhering to our Department's Service Level Agreements and Service Catalogue. You will carry out maintenance, configuration, testing, implementation, and support of the IT server environment, including physical/virtual servers (VMWare) and … associated Storage Area Networks. Your role will also involve providing 2nd and 3rd line technical support to the Service Desk, ensuring that IT incidents are resolved within SLA and updating the Help Desk system accordingly. You'll implement IT solutions as defined by the Infrastructure Team Leader, ensuring alignment with agreed force projects. IT Infrastructure Engineer Requirements: BTEC More ❯