ServiceDelivery Manager The ServiceDelivery Manager will be responsible for overseeing the delivery of all sustainment activities for the RCS1 and FIRCTS programmes, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical/performance. Manages the delivery of services to … ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures that all sustainment teams have a clear understanding of requirements; builds and maintains strong relationships, is responsible as a CAM for relevant accounts/work packages, provides day-to-day advice and support ensuring service quality and delivery standards, identifies service needs, plans the servicedelivery and proactively supports cost reductions. Key Responsibilities Act as the primary point of contact for the LMUK Sustainment Organisation and the RCS1 and FIRCTS programmes, building and maintaining strong relationships to understand their needs and expectations. Manage and be accountable for the delivery of the agreed Sustainment activities to the RCS1 More ❯
ServiceDelivery Manager The ServiceDelivery Manager will be responsible for overseeing the delivery of all sustainment activities for the RCS1 and FIRCTS programmes, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical/performance. Manages the delivery of services to … ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures that all sustainment teams have a clear understanding of requirements; builds and maintains strong relationships, is responsible as a CAM for relevant accounts/work packages, provides day-to-day advice and support ensuring service quality and delivery standards, identifies service needs, plans the servicedelivery and proactively supports cost reductions. Key Responsibilities Act as the primary point of contact for the LMUK Sustainment Organisation and the RCS1 and FIRCTS programmes, building and maintaining strong relationships to understand their needs and expectations. Manage and be accountable for the delivery of the agreed Sustainment activities to the RCS1 More ❯
ServiceDelivery Manager The ServiceDelivery Manager will be responsible for overseeing the delivery of all sustainment activities for the RCS1 and FIRCTS programmes, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical/performance. Manages the delivery of services to … ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures that all sustainment teams have a clear understanding of requirements; builds and maintains strong relationships, is responsible as a CAM for relevant accounts/work packages, provides day-to-day advice and support ensuring service quality and delivery standards, identifies service needs, plans the servicedelivery and proactively supports cost reductions. Key Responsibilities Act as the primary point of contact for the LMUK Sustainment Organisation and the RCS1 and FIRCTS programmes, building and maintaining strong relationships to understand their needs and expectations. Manage and be accountable for the delivery of the agreed Sustainment activities to the RCS1 More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
Bedford Consulting
ServiceDelivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced ServiceDelivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless servicedelivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: ServiceManagement & Operations Ensure that servicedelivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident managementMore ❯
slough, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
ServiceDelivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced ServiceDelivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless servicedelivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: ServiceManagement & Operations Ensure that servicedelivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident managementMore ❯
london, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
ServiceDelivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced ServiceDelivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless servicedelivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: ServiceManagement & Operations Ensure that servicedelivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident managementMore ❯
Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales servicedelivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding … activities post-contract. Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. Ensure transparent and timely communication with clients at all times. Order Management Support clients in placing orders and defining requirements. Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment. Manage non-standard client requests and challenge assumptions to deliver better More ❯
Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales servicedelivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding … activities post-contract. Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. Ensure transparent and timely communication with clients at all times. Order Management Support clients in placing orders and defining requirements. Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment. Manage non-standard client requests and challenge assumptions to deliver better More ❯
Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales servicedelivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding … activities post-contract. Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. Ensure transparent and timely communication with clients at all times. Order Management Support clients in placing orders and defining requirements. Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment. Manage non-standard client requests and challenge assumptions to deliver better More ❯
Job Details: ServiceDelivery Manager & Maintenance Planner Full details of the job. Vacancy Name: Vacancy Name ServiceDelivery Manager & Maintenance Planner Vacancy No: VN1225 Employment Type: Full-Time Division: Ground Work Location: Position: ServiceDelivery Manager & Maintenance Planner Location: Bournemouth Working Hours: Full-Time, 40 Hours per week Competitive Salary + Excellent Benefits! Opportunities … for professional development! For more details, read on! We are seeking a highly capable and proactive ServiceDelivery & Maintenance Planning Manager to lead the coordination and planning of aviation maintenance services under CAA Part M and Part 145. This role combines strategic servicedelivery oversight with hands-on maintenance planning, ensuring that aircraft inputs are effectively … planned with minimal downtime and delivered on time, within budget, and to the highest quality standards. This role is pivotal to the successful delivery of a crucial contract where maximum aircraft availability is key. You will ensure all be responsible for seamless communication across all stakeholders to align maintenance activities with operational priorities. About us Gama Aviation is a More ❯
Stonehouse, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
hour week/26 days holiday + bank The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: ServiceDeliveryManagement: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards … of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution More ❯
