1 to 25 of 30 Service Delivery Jobs in Bristol

manage and improve the Enterprise Data Warehouse portfolio to deliver continued dedication so that it contributes value to the overall Group Data Analytics Office service offering, in the most cost-effective manner. In this role, you will: Be accountable for the end to end technical service for the … EDW/digital experience layer applications. Understand the service scope of the managed service providers and drive operational service governance through verified metrics and dashboards. Ensure that risks are managed proactively (via RADAR) within Group Data Analytics Office & Technology Services, ensuring alignment to the bank's policies … and the Business Control Framework. Act as the trusted reference point for all services within allocated portfolio representing GDAO to all key partners, including service & vendor performance, risk profile and day to day technical operations. Represent the IT Service in governance sessions and with customers when supporting Service More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than … in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely … with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service level More ❯

Building Safety Service Delivery Manager Based in Portishead with agile working Salary £64,422 per annum Permanent 37 hours per week We create great places and communities to live that our customers are proud to call home. Its an exciting time to be joining us. We own or More ❯

Network Delivery and Governance Lead page is loaded Network Delivery and Governance Lead Apply locations London (UK) Bristol Norwich posted on Posted Yesterday time left to apply End Date: May 22, 2025 (13 days left to apply) job requisition id R-154550 Network Delivery and Governance Lead … in governing ITIL processes delivered by our network support partner, with a particular emphasis on Lifecycle Management. The role also includes responsibility for BAU delivery activities, ensuring that requirements are met, processes are continually improved, and team efforts are prioritized to drive significant transformations within the organization. Define and … govern network service structures to align with business and user priorities Oversee service delivery, documentation, monitoring, and continuous improvement initiatives Validate and interpret supplier data to support informed decision-making Manage risks, represent operations in supplier meetings, and ensure clear stakeholder communication Lead team delivery activities More ❯

Role: Senior Level 2 Service Desk Engineer ?? Location: Portishead HQ (with occasional travel to local sites) ?? Full-time | 37.5 hrs/week | Mon-Fri between 07:30-19:30 (rotational shifts) ?? Permanent Role - hybrid ?? Salary: Up to £38,000 Are you a passionate problem-solver who thrives in a … love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We're on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation. ? Why You'll Love This Role * Jumping … into action to resolve incidents and service requests with efficiency and skill * Tackling escalations from Level 1 support and providing guidance to help them grow * Delivering exceptional service with a proactive and customer-focused mindset * Playing a key part in improving service delivery and helping roll More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

small onsite team supporting a well-known aerospace company.This role will be primarily focused on delivering a BAU/Project services within a shared service delivery model and the successful candidate must be willing to go through DV clearance. What youll do The ideal Candidate will have a … deploying of technologies on Windows Platforms Offering solutions and workarounds to incidents/problems Working to SLAs and deadlines Review of services and application delivery Prioritising and managing several tasks at a single time Establishing a good working relationship with wider teams and customers alike Keep up to date More ❯

Analyse IT tickets and prioritise according to business impact Follow asset management policies and procedures Meet or exceed SLA commitments Proactively identify and progress service improvements Work with on-site management to enhance service delivery Skills and Experience Incident and request ownership and management Second-line support … and hardware fault resolution Installation, moves, and addition services for IT equipment Contribution to broader on-site team operations Analysis and prioritisation of IT service tickets Familiarity with local asset management processes Consistent SLA performance Proactive in service improvements Collaborative approach with on-site management More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

development of knowledge bases Conduct post-incident analysis to prevent recurrence and implement corrective actions Skills and Experience Ownership and management of incidents and service requests Second line support for software and hardware fault resolution Installation, moves, and additions (IMAC) services relating to IT equipment at customer sites Contribute … to the wider activities of all on-site teams as required Analyse IT service tickets, prioritising effectively and in line with SLA Adhere to and support local asset management policies and procedures Consistently meet or exceed service level commitments Proactively identify areas for improvement and ensure these are … captured and progressed Work closely with on-site management to enhance and evolve the service delivery More ❯

a permanent basis in the Bristol area. Working as part of our Group Field Engineering team, you will report directly to one of our Service Delivery Managers and you will provide hardware and network installation services to our customers. If you are eager to join an organisation where … as required, as well as ongoing break-fix and BAU support. As the role is customer facing, it is imperative that providing great customer service is highly important to you. Although a field-based role, you will collaborate with your wider team to ensure we are delivering what is … You will be eager to self-develop and continue on a path of learning, enhancing your technical knowledge to ensure we deliver the best service possible to our customers. Other skills we are looking for you to demonstrate include: Knowledge of current Windows Operating Systems, including installation and troubleshooting. More ❯

receive insights on risk and performance. This will include helping to coordinate the first line of defence EC forums, working with stakeholders including Operations Service Delivery Management, Risk Operations and Fraud and Financial Crime Analytics teams to ensure inputs are provided on a timely basis and actions are … hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power More ❯

hours Per Week) Overview: First Military Recruitment are currently seeking a Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures … window, fully assembled and labelled. Any other reasonable tasks as assigned by management. Skills and Qualifications: Previous experience in a similar role. Excellent customer service skills. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance. Full clean driving More ❯

to the CIO, the Director of IT Operations will be responsible for global capabilities including: Cloud Hosting Network Connectivity Digital Workplace Solutions Security Operations Service Delivery Site Technology Operations The candidate will maintain an IT operations roadmap supporting business growth and innovation, implement robust security measures, ensure regulatory … least 60 members in a large global company, covering multiple regions. Expertise is required in IT Operations, Cloud Hosting, Network, Digital Workplace, Security, and Service Delivery. Experience in sectors such as consumer manufacturing, pharmaceuticals, or industrial is preferred. Experience in managing significant transformation initiatives is highly desirable. Please highlight More ❯

WBD Advance is our alternative legal services delivery group, bringing together a multidisciplinary team, process design, and innovative legal technology. The team has over 100 lawyers, paralegals, management information specialists, and legal project managers who provide a wide range of services and solutions to clients, supporting the wider business … has separate claims teams with whom you will work closely when projects and services overlap, will also involve being an advocate for innovation and service delivery within the firm to support the optimisation of legal work and to assist with winning new clients. This is a unique opportunity More ❯

mission-critical challenges for high-profile government clients. Formed by engineers for engineers, we’re driven by a passion for technical excellence and exceptional service delivery. Our teams thrive in a culture of trust, innovation, and flexibility—whether embedded with clients or collaborating remotely. We’re growing fast, and More ❯

mission-critical challenges for high-profile government clients. Formed by engineers for engineers, we're driven by a passion for technical excellence and exceptional service delivery. Our teams thrive in a culture of trust, innovation, and flexibility—whether embedded with clients or collaborating remotely. We're growing fast, and More ❯

firm's use of Innovation and client facing technology, including document and workflow automation, artificial intelligence, and client collaboration tools to help streamline legal service delivery and improve client experience. Role: Knowledge Manager (Innovation and Client Tech)/Innovation Technologist Location: Firm Wide Hours: Full Time or Part … inform decisions. Promote, grow, and support usage of these technologies - delivering training, presentations, and demonstrations to our end users. Assisting in the preparation and delivery of pitches to clients. Some ad hoc direct contact with clients on client facing knowledge enquiries. Keep up to date with new developments in More ❯

like Palantir, Tableau, and cloud platforms (AWS, Azure) to build scalable data infrastructure, develop machine learning models, and create robust solutions that enhance public service delivery. Working in classified environments, you'll tackle complex challenges using tools like Hadoop, Spark, and modern visualisation frameworks while implementing automation that drives … and focus on mission-critical systems, you'll be part of a team delivering nationally significant projects that have a real impact on public service delivery. If you're passionate about applying cutting-edge data science and engineering in secure environments while contributing to the UK's digital transformation More ❯

infrastructure projects. This position requires strong leadership skills, the ability to collaborate with other business and IT teams, and a commitment to delivering excellent service levels to the organisation. Key Responsibilities: Infrastructure Operations Manage the daily operations of IT infrastructure including servers, storage, networks, and cloud environments. Ensure uptime … Management Implement and optimise ITIL-based processes for incident, problem and change management. Drive process improvements to increase operational efficiency and reduce incidents. Ensure service level agreements (SLAs) are met or exceeded.Project Management Plan and manage infrastructure projects such as upgrades, migrations and deployments. Define project scope, timelines and … budgets, ensuring projects are delivered on time and within budget. Coordinate with vendors and service providers for procurement and support.Security & Compliance Collaborate with IT Compliance to ensure infrastructure is secure and compliant with industry regulations. Manage regular security audits, patch management and vulnerability assessments in accordance with the Vulnerability More ❯

and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Protection team for a manager as part of IT Service Management. This multidisciplinary role is a great opportunity to engage across the Business … IT Development & Change, and Support pools to ensure safe delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both … changes, a firm understanding and management of Cloud & IT Change Management is essential in maintaining a firm route to live. Reporting directly to the Service Protection Manager, this is an important role in protecting quality of Cloud Service and managing risk, with the opportunity to engage across the More ❯

and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Protection team for a manager as part of IT Service Management. This multidisciplinary role is a great opportunity to engage across the Business … IT Development & Change, and Support pools to ensure safe delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both … changes, a firm understanding and management of Cloud & IT Change Management is essential in maintaining a firm route to live. Reporting directly to the Service Protection Manager, this is an important role in protecting quality of Cloud Service and managing risk, with the opportunity to engage across the More ❯

developing low TRL technologies. Product Development – Development and support of Synoptix products, primarily in the AI and Computer Vision (object detection and track) domains. Service Development – Development of Synoptix services, including our upcoming AI Assurance service offering. Engineering Services – Delivery of engineering services on behalf of clients More ❯

developing low TRL technologies. Product Development – Development and support of Synoptix products, primarily in the AI and Computer Vision (object detection and track) domains. Service Development – Development of Synoptix services, including our upcoming AI Assurance service offering. Engineering Services – Delivery of engineering services on behalf of clients More ❯