1 to 25 of 33 Service Delivery Jobs in Bristol

delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Role Key Accountabilities Customer and Stakeholder relationship management • Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs. … Align with our clients customer expectations to ensure a shared understanding of service delivery goals. • Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs. • Deliver high-quality service and support while adhering to our clients processes and standards. • Contribute to the overall success of the department and provide support in other areas as … needed Ownership and initiative • Serve as an escalation point, responding promptly and effectively to service alerts and issues. • Proactively mitigate potential or actual service disruptions, ensuring swift resolution • Support customer onboarding for service-specific requirements - inclusive of process creation Continual service improvement • Lead and support initiatives to enhance service delivery, focusing on customer satisfaction More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Key Accountabilities Customer and … Stakeholder Relationship Management Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs Align with customer expectations to ensure a shared understanding of service delivery goals Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs Deliver high-quality service and support while adhering to company … Contribute to the overall success of the department and provide support in other areas as needed Ownership and Initiative Serve as an escalation point, responding promptly and effectively to service alerts and issues Proactively mitigate potential or actual service disruptions, ensuring swift resolution Support customer onboarding for service-specific requirements - inclusive of process creation Continual Service More ❯

Service Delivery Manager (Patents) - Bristol Bristol Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are 'Top Tier' in Legal 500, 'Band 1' in Chambers & Partners UK, 'Gold Ranked' for EPO work and 'Top Tier' in IAM Patent … ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe's top specialist Intellectual Property firms. If successful you will be joining an award-winning team … in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves implementing More ❯

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means … meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they More ❯

Job summary The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent (CASD), and delivering some of the … real-world challenges, we want to hear from you. We're currently recruiting IT Operations Analysts to join our high-performing team, where your expertise will directly impact the delivery and evolution of IT services across the organisation. You'll play a pivotal role in shaping the scope, team and support services within the organisation. You'll oversee the … configuration of IT services and supervise a small team of IT Service Desk Administrators, ensuring the effective delivery of IT services. This includes managing obsolescence, supporting future capabilities and providing through-life support. Due to this being a front-facing, customer-focused role, hybrid and flexible working can be considered for this post but regular in-person office More ❯

in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer … you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy … aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and a month-over-month improvement in More ❯

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones More ❯

Head of Service Desk Microsoft Partner (Up to £70K DOE) My client is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function, ensuring … high-quality service delivery across 1st, 2nd, and 3rd lines. Youll provide strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows … to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex or technical incidents Mentor and develop your team, fostering a culture of collaboration and continuous improvement Work with Infrastructure, Security, and Project teams to streamline coordination and issue resolution Own reporting dashboards and KPIs, driving service performance and highlighting areas for More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the Head … of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations More ❯

Senior Customer Success Manager/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are looking for a … Senior Customer Success Manager with a technical background to act as a trusted advisor to their customers ensuring service excellence, strong client relationships, and long-term value from our cloud solutions. The Role Youll own the post-sales relationship with key customers, helping them adopt cloud technologies effectively, while working closely with our technical teams to drive service … customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas for growth and lead the resolution or escalation Work with internal teams More ❯

Technical Delivery Manager North Bristol - Hybrid - two days per week in office Up to 55k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product you will be working with is their … own. Opportunities to grow are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

Bioinformatics) to join the expanding South West Genomic Laboratory Hub (SWGLH) team at North Bristol NHS Trust. This is a pivotal leadership role within a dynamic and growing bioinformatics service that operates across two regional sites--Bristol and Exeter. As part of a strengthened leadership structure, you will help shape the future of genomic diagnostics by coordinating cross-site … activities, leading innovation, and supporting the delivery of high-quality, efficient, and digitally enabled services. You will play a key role in shaping the future of genomic medicine by leading service innovation, managing a team of skilled scientists, and ensuring the delivery of high-quality, accredited bioinformatics workflows. With a strong foundation in clinical bioinformatics and a …//1x Permanent role. Main duties of the job As a Principal Clinical Scientist (Bioinformatics), you will: Lead and managea specialist section or function within the SWGLH Bioinformatics service, ensuring high-quality, timely, and accurate delivery of genomic data analysis. Design, implement, and improvebioinformatics workflows and services, contributing to service innovation and operational planning. Provide expert More ❯

DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology … that provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services … data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. Job description Job responsibilities For further information about this role More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together … best practices. Proactively learn new research methods and analysis techniques, sharing knowledge with the UR community. Seek feedback on work and provide constructive feedback to colleagues. Desirable: Skills in Service Design, Content Design, or Interaction Design. Key measures Delivery of effective public services for users and clients. Development of case studies demonstrating good public service design and More ❯

environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds. Key Responsibilities: Acting as a senior point of escalation for the service desk and field engineering teams Troubleshooting complex issues across Microsoft 365, Windows Server environments, networks, and more Designing and implementing technical solutions to meet client needs Building strong relationships … with customers and ensuring excellent service delivery Contributing to documentation and knowledge sharing to drive continuous improvement Supporting project work, migrations, and upgrades when required Key Requirements: Proven experience in a 3rd Line role within an MSP or similar environment Split between BAU & Project work Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range More ❯

of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will be responsible for service management activities in the delivery of the security operations centre … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved More ❯

Line Analyst to join a small onsite team supporting a well-known aerospace company.This role will be primarily focused on delivering a BAU/Project services within a shared service delivery model and the successful candidate must be willing to go through DV clearance. What youll do The ideal Candidate will have a minimum of 2 years experience … role include: Designing, developing and deploying of technologies on Windows Platforms Offering solutions and workarounds to incidents/problems Working to SLAs and deadlines Review of services and application delivery Prioritising and managing several tasks at a single time Establishing a good working relationship with wider teams and customers alike Keep up to date with advancements in technology Identify More ❯

ServiceNow preferred) Act as the first point of contact for functional and technical issues Coordinate triage and resolution across multiple technical teams Maintain SLA targets and ensure high-quality service delivery Collaborate with SMEs and cross-functional stakeholders Communicate with vendors, OEMs, and business users Support endpoint devices (barcode printers/scanners, MRTs, smart devices) Follow standard ITSM More ❯

Mandatory skills: - Have a proven track record of Service Delivery Management - Customer management and relationship management in a customer environment - Reporting internally and externally - Commercial governance, Contract adherence and management and Legal Regulatory requirements - Technical direction and understanding of customer topology and service - Security Processes and Procedures More ❯

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: Cash in Transit Driver Location : Bristol Salary : £34,556.62 per annum What Is the role of a Cash in Transit Officer … opportunity for you on our team! As a Cash in Transit Officer, you will contribute to the safe and secure movement of cash and valuables between locations to enable service delivery whilst ensuring any business risk is mitigated. What will I be doing as a Cash in Transit Officer? No two days or weeks are the same as … who we are and how we work together and are foundational in our company's history and future. As a Cash in Transit Officer, you will be required to service ATM machines by ensuring the secure transportation and deployment of monies. You will follow company processes and completing all associated documentation in line with operational targets. You will drive More ❯

Working Hours: Monday - Friday (40 hours Per Week) Overview: First Military Recruitment are currently seeking a Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures and changes to existing estate More ❯

Working Hours: Monday - Friday (40 hours Per Week) Overview: First Military Recruitment are currently seeking a Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures and changes to existing estate More ❯

Working Hours: Monday - Friday (40 hours Per Week) Overview: First Military Recruitment are currently seeking a Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures and changes to existing estate More ❯