13 of 13 Service Delivery Jobs in Bristol

senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. The role The Global Business Services (GBS) team has experienced significant growth in recent years and this position offers an exciting opportunity … senior management team currently consists of one Partner and four Directors and we are looking for an exceptional individual to provide support to our strategic growth plans. As a Service Delivery Assistant Manager, you'll play a key role in transforming our client experience by leading the delivery of outsourced accounting services. You'll act as a … senior member of our Service Delivery Team, helping to shape how we support clients and drive operational excellence. We're looking for someone who thrives in a fast-paced environment and is ready to take ownership of key management processes across multiple client projects. This includes risk and issue management, planning and coordination of deliverables, governance, budgeting, resource More ❯

Job Title: Service Delivery Manager Location: Bristol Salary: £45,000-£50,000 You will be responsible for owning and overseeing the delivery of services to clients and take the lead on ensuring that services are delivered in line with contractual and service level commitments. The Role: Oversee service delivery to meet agreed service levels and act as the main contact for issues and escalations Prepare monthly reports, including change management, problem resolution, and service level metrics Ensure changes are properly raised at client CAB meetings Represent customer needs internally, promoting quality, best practices, and customer satisfaction The Candidate: Good understanding of the ITIL framework Excellent interpersonal skills for effective collaboration with More ❯

Job summary We are seeking an experienced and strategic Head of Operations to lead the operational delivery of the South West Secure Data Environment (SWSDE) . This regional initiative enables safe, ethical, and trusted access to health and care data for research and innovation across the South West. The postholder will provide senior operational leadership, ensuring that the SWSDE … This position requires an individual with excellent leadership, analytical, and communication skills who can manage sensitive and high-stakes discussions with senior stakeholders while maintaining a calm focus on delivery and service excellence. This is a delivery-focused and people-oriented role. It is suited to someone who thrives in complex environments, enjoys building systems that work … for success. Main duties of the job The post holder will: Provide operational leadership and management of the South West Secure Data Environment (SWSDE), ensuring effective end-to-end delivery of research workflows. Design, implement, and maintain robust operational processes supporting data access, governance, and researcher engagement. Coordinate cross-functional teams responsible for onboarding, data provisioning, governance checks, and More ❯

to identify next stage projects and assist in their prioritisation in order to ensure that product and project data is properly managed and stored so it does not delay delivery and use on-site and is valid for use as part of Nuclear Industry LTQR requirements. Principal Accountabilities The Digital Logistics Specialist will: • Co-ordinate day to day Logistics … Data and Delivery Projects at an Operational level to ensure any discrepancies are minimised and then eliminated from future activities. • Be accountable for ensuring errors are closed out in advance of delivery where identified, or afterwards where not. • Form effective relationships with the other Logistics, Data and Digital Delivery colleagues, helping to champion: clarity, respect, positivity, humility … and integrity. • Develop and help implement prioritised plans of next stage work to ensure further improvement of service delivery requirements with reduced error levels. • Ensure early intervention to avoid any escalation of Digital Delivery issues affecting service delivery by working in the spirit of a ‘one team approach'. Knowledge, Skills, Qualifications & Experience Essential: • Recent More ❯

transport systems that enable transport authorities and infrastructure owners to improve safety, reduce air pollution, and enhance transport efficiency. Providing support throughout the entire lifecycle from design to in-service support, Intelliscape is a trusted partner with a track record in helping customers meet their transport objectives. Intelliscape believes in building trust through reliable systems, responsive support, and technology … scoring matrices for supplier evaluation, including cost, quality, risk and scalability. Supplier Qualification - conducting audits, site visits and assessments to ensure suppliers are complying with quality standards, performance and service levels. Supplier Negotiation - leading supplier negotiations on price, contract and service levels with support from the Commercial Team. Supplier Transition - support the handover from internal production to EMS … supplier ensuring continuity and quality. Work with the Project Delivery, Service Delivery and Sales Teams to coordinate the allocation and availability of hardware. Manage stakeholders effectively, maintaining and developing cooperative and constructive relationships with suppliers and colleagues. Ongoing supplier relationship management ensuring best fit with Intelliscape ethos and requirements to create partnerships along with a supply chain. More ❯

integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment … ensuring effective service delivery and customer satisfaction across multiple sites. Key Responsibilities: On-Site Support and Triage: Perform support and triage activities for Desk, Wall, and Floor ports. Manage WAP ceiling ports and Equipment Room patching of access Switches. Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage. Incident Management: Escalate incidents to the More ❯

Delivery Manager North Bristol - Hybrid - two days per week in office Up to £60k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product they produce is their own. Opportunities to grow … are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master, Project Management, Business Analysis … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The … and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities … vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to More ❯

megaproject. This position offers the chance to apply your technical and logistical expertise within one of the most highly regulated and forward-thinking environments in the world - supporting the delivery of a project that will power millions of homes for decades to come. Principal Accountabilities As a Digital Logistics Specialist , you'll be responsible for overseeing the delivery, improvement, and integrity of logistics-related data and digital systems used across the HPC project. You'll work closely with digital delivery teams, logistics operations, and warehouse management functions to identify issues, coordinate system improvements, and ensure that data accuracy and traceability meet the stringent standards required for nuclear industry compliance. This is an exciting opportunity for someone … with a strong background in logistics systems, digital project delivery, or data coordination to step into a high-impact role supporting one of the UK's most advanced engineering programmes. Key Responsibilities: Coordinate logistics data and digital delivery projects at an operational level, ensuring data quality and process consistency. Proactively identify and close out digital discrepancies, integrating lessons More ❯

Senior Applications Support Officer Location: Bristol Set-up: Hybrid Working Contract: Interim, 4 months Service Area: IT Operations – Resources Directorate We are assisting a local authority based in the South West who are looking to recruit for an experienced Senior Applications Support Officer to lead a busy Applications Support Team, ensuring the smooth running and continual improvement of the … a team of up to 10 officers responsible for supporting the council’s wide range of IT applications Managing helpdesk operations, system upgrades, access management and incident resolution Leading service improvement initiatives and ensuring excellent customer service delivery Liaising with internal and external stakeholders, including suppliers, to maintain system performance and compliance Analysing system data and performance … have good SQL knowledge as well as experience in creating reports in report studio including XtraReports You’ll bring a strong background in IT applications support, team leadership and service improvement You’ll be confident in managing competing priorities, with excellent communication and analytical skills Experience of working in a large, complex organisation—ideally within local government—would be More ❯

environment. • Solid understanding of EDF SA's internal IT structure, particularly DIGIT and DISC. • Ability to work transversally with multiple stakeholders. • Excellent organizational and communication skills. • Knowledge of IT service delivery frameworks (e.g., ITIL) is a plus. Profile • Engineering or equivalent degree with at least 10 years of experience in IT project coordination or service management. • Fluent More ❯

for your next challenge? This is an opportunity to join a 7-person team managing network, virtual, and cloud infrastructure. The role combines BAU 3rd-line support with project delivery and migrations. You will support the Team Manager in technically leading the team. This is a permanent role based in Bristol, with hybrid working (3 days a week in … Manages some on-premises VMware infrastructure alongside Azure environments. Handles networking, firewalls, routing, and Zscaler systems to maintain security and connectivity. Following ITIL and Change Management frameworks for structured service delivery. Collaborating across teams, with opportunities to develop into DevOps or Cyber Security areas. Using PowerShell extensively for automation and Microsoft 365 management. Works with SD-WAN and Extreme … Bring Experience supporting Microsoft 365 and Azure. Knowledge of virtualisation technologies Experience with networking (LAN/WAN, VPNs, load balancers, firewalls, WiFi deployment). Familiarity with ITIL/IT Service Management practices. Skills in scripting/automation (PowerShell and/or Terraform). Understanding of security solutions Experience mentoring more junior team members More ❯

autonomy to ensure the successful transition from legacy systems to new digital services. This role is part of a fast-paced, iterative programme to build a user-centred digital service and achieve a successful transition from current systems (IRAS, HARP and TOPS). The programme will: connect processes for health and social care research in the UK; make the … plan, approve, set up, manage and complete research. This post is designed specifically to support and deliver the business change activity required to enable implementation of the new digital service What you'll do We're after someone who knows how to land change in the real world -- in messy, multi-agency, complex settings. You'll bring: A collaborative … Leads and the Chief Business Transformation Officer to review stakeholder impacts through agile development and provide data for readiness assessments. Engage and advise internal/external stakeholders on upcoming service, system and process changes, supporting effective planning and adoption. Work with the Communications & Engagement Manager to maintain the business change communications plan, drafting targeted content. Contribute to the development More ❯