17 of 17 Service Delivery Jobs in Bristol

We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources … and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and More ❯

transport systems that enable transport authorities and infrastructure owners to improve safety, reduce air pollution, and enhance transport efficiency. Providing support throughout the entire lifecycle from design to in-service support, Intelliscape is a trusted partner with a track record in helping customers meet their transport objectives. Intelliscape believes in building trust through reliable systems, responsive support, and technology … scoring matrices for supplier evaluation, including cost, quality, risk and scalability. Supplier Qualification - conducting audits, site visits and assessments to ensure suppliers are complying with quality standards, performance and service levels. Supplier Negotiation - leading supplier negotiations on price, contract and service levels with support from the Commercial Team. Supplier Transition - support the handover from internal production to EMS … supplier ensuring continuity and quality. Work with the Project Delivery, Service Delivery and Sales Teams to coordinate the allocation and availability of hardware. Manage stakeholders effectively, maintaining and developing cooperative and constructive relationships with suppliers and colleagues. Ongoing supplier relationship management ensuring best fit with Intelliscape ethos and requirements to create partnerships along with a supply chain. More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or Swansea (1/2 per week) Salary … in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or Swansea (1/2 per week) Salary … in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

Field Service Engineer - *Must have a full UK Driving License* £25,000 Potential of extension, plus temp-to-perm opportunities Location: Bristol/Exeter Shift Patterns: 6 days on, 3 days off *Shifts are alternated* Early shift: 7am- 4pm, or late shift: 11am - 8pm JOB DESCRIPTION Our client, a leading provider of point of sale, payment and loyalty solutions … in the retail and forecourt markets, is looking for Field Service Engineers to join their growing teams. They provide a range of products and solutions to their customers which help them to increase profits through increasing basket size, customer loyalty and footfall, serving customers more efficiently and cost-effectively. They design, build, install, and support systems in over … retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing all More ❯

Field Service Engineer - Must have a full UK Driving License 25,000 Potential of extension, plus temp-to-perm opportunities Location: Bristol/Exeter Shift Patterns: 6 days on, 3 days off Shifts are alternated Early shift: 7am- 4pm, or late shift: 11am - 8pm JOB DESCRIPTION Our client, a leading provider of point of sale, payment and loyalty solutions … in the retail and forecourt markets, is looking for Field Service Engineers to join their growing teams. They provide a range of products and solutions to their customers which help them to increase profits through increasing basket size, customer loyalty and footfall, serving customers more efficiently and cost-effectively. They design, build, install, and support systems in over … retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing all More ❯

needs into practical, tech-enabled solutions using platforms like document automation tools, low-code applications (e.g., Power Apps), and HighQ. You Will: Lead and support projects that enhance client service and internal efficiency Collaborate with legal teams and clients to shape practical, tech-enabled solutions Advise on tools like document automation, analytics, and no-/low-code platforms Promote … Build strong cross-functional relationships across multiple departments Experience Required Legal sector experience with knowledge of legal tech like HighQ, Contract Express, Luminance, and Docusign Strong grasp of legal service delivery and tech's role in improving it Clear communicator who can simplify complex tech Team player with a proactive, problem-solving mindset Passionate about innovation and driving More ❯

needs into practical, tech-enabled solutions using platforms like document automation tools, low-code applications (e.g., Power Apps), and HighQ. You Will: Lead and support projects that enhance client service and internal efficiency Collaborate with legal teams and clients to shape practical, tech-enabled solutions Advise on tools like document automation, analytics, and no-/low-code platforms Promote … Build strong cross-functional relationships across multiple departments Experience Required Legal sector experience with knowledge of legal tech like HighQ, Contract Express, Luminance, and Docusign Strong grasp of legal service delivery and tech's role in improving it Clear communicator who can simplify complex tech Team player with a proactive, problem-solving mindset Passionate about innovation and driving More ❯

security sector - 5 years minimum is essential.Duties of Multi Skilled Engineer: Servicing of systems at various sites across the south-west, predominantly commercial with somedomestic. Although this is a service role the company withholds the right for the role to becomeinstallation orientated at any time. Ensure repairs and installations of systems are to a high standard. Meet clients and … ensure a first class service delivery when on-site. Work to strict company/client deadlines. Ensure compliance with health and safety regulations Successful applicants for the Multi Skilled Engineer role should meet the following criteria: Experience of CCTV, intruder, access control and fire systems installation, servicing and repair. Familiar with Texecom, HIK ,Advanced, Hochiki, Paxton, Grosvenor Be More ❯

a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions! What experience youll need to apply Proven experience in training delivery and support of SAAS products. Familiarity with support platforms such as Zendesk, Jira, or Confluence. Strong data handling and troubleshooting skills (CSV, Excel, software tools). Ability to deliver … analyse feedback to identify gaps in training or documentation, and suggest improvements. Maintaining accurate records of support interactions and common issues will help the team spot trends and improve service delivery over time. What youll get in return for your experience This role offers £35-42K, 25 days holiday per year plus bank holidays and enhanced pension More ❯

Key Responsibilities • Programme Leadership o Lead the planning, governance, and execution of the Network Programme across multiple workstreams. o Act as the primary point of accountability for successful programme delivery, ensuring milestones, budget, and quality standards are met. • Stakeholder Management o Engage and manage relationships with internal stakeholders across the organisation, and senior leadership. o Communicate progress, risks, and … outcomes effectively to executive sponsors and governance boards. • Technical & Delivery Oversight o Oversee deployment of 12,000+ Wi-Fi access points across over 200 locations. o Coordinate upgrades to the core and edge network infrastructure, ensuring seamless integration with existing systems. o Support implementation of an AI-driven platform for performance optimisation and IT service delivery. • Change & Risk … organisation. • Experience in a complex multi-site environments is advantageous. • Relevant Professional qualifications (e.g., MSP, PRINCE2, PMP, ITIL) desirable. Personal Attributes • Strategic thinker with the ability to align programme delivery to organisational goals. • Excellent communicator, able to translate technical concepts for non-technical audiences. • Resilient and adaptable leader with a solutions-focused approach. • Passionate about enabling digital transformation to More ❯

Key Responsibilities • Programme Leadership o Lead the planning, governance, and execution of the Network Programme across multiple workstreams. o Act as the primary point of accountability for successful programme delivery, ensuring milestones, budget, and quality standards are met. • Stakeholder Management o Engage and manage relationships with internal stakeholders across the organisation, and senior leadership. o Communicate progress, risks, and … outcomes effectively to executive sponsors and governance boards. • Technical & Delivery Oversight o Oversee deployment of 12,000+ Wi-Fi access points across over 200 locations. o Coordinate upgrades to the core and edge network infrastructure, ensuring seamless integration with existing systems. o Support implementation of an AI-driven platform for performance optimisation and IT service delivery. • Change & Risk … organisation. • Experience in a complex multi-site environments is advantageous. • Relevant Professional qualifications (e.g., MSP, PRINCE2, PMP, ITIL) desirable. Personal Attributes • Strategic thinker with the ability to align programme delivery to organisational goals. • Excellent communicator, able to translate technical concepts for non-technical audiences. • Resilient and adaptable leader with a solutions-focused approach. • Passionate about enabling digital transformation to More ❯

drive process excellence and team development within a fast-paced, purpose-driven organisation.What You'll Be Doing Lead and manage the Accounts Payable team, ensuring efficient and customer-focused service delivery. Oversee the full Purchase to Pay (P2P) process, ensuring compliance and timely supplier payments. Enforce the 'No PO No Pay' policy and improve straight-through processing rates. Maintain … Outlook, and Word. Previous line management experience. What you'll get in return Discretionary annual bonus 25 days' holiday + holiday buying scheme Additional 5 days' holiday for long service Generous pension scheme A collaborative, inclusive culture with opportunities for growth What you need to do now If you're interested in this role, click 'apply now' to forward More ❯

grow & lead? Join us as a CAD & Technical Support Supervisor in Bristol! This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings. What youll do: Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service. Manage the process of … handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements. Oversee project pack reviews and ensure accurate CAD production to support customer specifications. Utilise CRM systems effectively, track team performance, and implement process improvements. Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions. Measure and report on team … activity, manage risks, and ensure continuous improvement in technical service delivery. What youll bring: A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same. Experience in managing remote customer service or technical support across multiple channels. Working knowledge of CAD and the ability to interpret 2D construction drawings. Awareness More ❯