1 to 25 of 31 Service Delivery Jobs in Northern Ireland

Department: SRG Governance Service Delivery Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle … sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description We are looking for a highly skilled and dynamic Service Transition Project Manager to join our team. In this role, you will be responsible for the end-to-end delivery of projects ...

attend meetings and fulfill the full range of duties and responsibilities.JOB DESCRIPTIONPost: Head of ICT SupportReports to: Director – Digital Technology ServicesStaff - 60 LEADERSHIPHeads of Service are responsible for working flexibly and collaboratively with the relevant Chief Officer and Directors to provide leadership to the EA’s services and functions. … Heads of Service are responsible for overseeing the delivery of high-quality, efficient services; ensuring alignment across directorates; leading service improvement initiatives; and contributing to corporate programmes and projects.These positions demand demonstrated expertise in leadership and effective collaboration to ensure that our services enable schools to achieve ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people, setting ...

company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Junior Services Project Manager Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial … central role in delivering consistent, high‐quality outcomes across the full project lifecycle. How you will make an impact Lead end‐to‐end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met. Coordinate cross‐functional resources, including engineering teams, partners ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high value pursuits. Experience in the delivery of large-scale business/technology programmes Experience in Waterfall and Agile methodologies Experience analysing systems and procedures, process design and modelling, and creation … that drive digital transformation, innovation adoption, and business strategy execution for utilities Collaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating model Monitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business models Conduct ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high value pursuits. Experience in the delivery of large-scale business/technology programmes Experience in Waterfall and Agile methodologies Experience analysing systems and procedures, process design and modelling, and creation … that drive digital transformation, innovation adoption, and business strategy execution for utilities Collaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating model Monitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business models Conduct ...

collaboration tools. Improving the reliability, security and integration of core systems. Strengthening data governance, reporting and organisational insight. Setting the direction for IT service delivery and holding external suppliers accountable for quality, performance and value. Building digital confidence and supporting colleagues through change. Identifying responsible opportunities … developing teams. A strong track record of leading organisation-wide digital change, simplifying processes and demonstrating measurable improvements in efficiency, staff experience and service delivery. Experience of managing external technology providers, contracts, budgets and service performance, with the ability to secure value for money and hold suppliers accountable. ...

Group is seeking an IT Service Delivery Manager in Dungannon to lead a small internal IT support team, drive service performance and ensure incidents are resolved efficiently. The role blends leadership with hands-on technical work and requires experience managing IT services, a strong MS 365/ ...

Access Control platforms. What You'll Do Provide first and second-line support for Kronos, SAP Payroll and Access Control systems Manage incidents, service requests and access requests through the Service Desk Monitor and resolve tickets within agreed SLAs Support user administration, data updates and system maintenance Assist … with reporting, data analysis and issue investigation Support system upgrades, testing, implementations and change initiatives Contribute to process improvements and service delivery enhancements What You'll Bring Experience supporting business applications or enterprise systems Strong customer service and Service Desk experience Excellent analytical and problem-solving ...

experience for engineering teams across the UK. Lead migration from legacy on-prem or older tooling to new Azure-based solutions, ensuring continuity of service during the transition. Work in an agile development team , collaborating closely with a Technical Product Owner and other stakeholders to plan, prioritise, and deliver … increasing consistency and reliability. Maintain existing environments through the transition phase, ensuring stability for engineering users while new platforms are rolled out. Support delivery teams with automated tools and scripts to provision infrastructure resources (compute, network, storage) in a simple and efficient manner. Implement operational best practices , including supervision ...

implementation of new systems and technology solutions. Work closely with internal teams, users and external suppliers to understand requirements, resolve issues and ensure effective service delivery. Manage system incidents, service requests and technical issues, ensuring these are progressed effectively and within agreed service standards. Support the management … support of complex IT solutions. Coordinate system upgrades, releases and changes, working closely with relevant stakeholders to ensure a smooth transition. Monitor system and service performance, identifying opportunities to improve reliability, capacity, availability and overall user experience. Provide advice, guidance and training to users where required, helping colleagues ...

organisation who are seeking an IT Manager to join their team. The IT Manager is responsible for leading the IT function to ensure effective delivery, support and strategic development of IT services across the organisation. The postholder will manage a team who is focused on optimising … expertise and operational oversight to company infrastructure, systems and networks; and develop effective working relationships with internal colleagues and external stakeholders Key Responsibilities: ICT service and Operations management Oversee the planning, implementation and maintenance of IT systems/networks Administration and optimisation of Microsoft 365 services. Manage SaaS applications ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...

keep current with industry trends and certifications. Continuously enhance knowledge of the TD application, systems and infrastructure components that can contribute to effective service delivery. Work with global colleagues to maintain a knowledge base of regulatory requirements and best practices. Must haves – Experience & Knowledge Experience in Technology Risk Management ...

keep current with industry trends and certifications.* Continuously enhance knowledge of the TD application, systems and infrastructure components that can contribute to effective service delivery.* Work with global colleagues to maintain a knowledge base of regulatory requirements and best practices. **Must haves – Experience & Knowledge** * Experience in Technology Risk Management ...

expertise and keep current with industry trends and certifications.Continuously enhance knowledge of the TD application, systems and infrastructure components that can contribute to effective service delivery. Work with global colleagues to maintain a knowledge base of regulatory requirements and best practices.Must haves – Experience & KnowledgeExperience in Technology Risk Management, Technology ...

keep current with industry trends and certifications. Continuously enhance knowledge of the TD application, systems and infrastructure components that can contribute to effective service delivery. Work with global colleagues to maintain a knowledge base of regulatory requirements and best practices. Must haves – Experience & Knowledge Experience in Technology Risk Management ...

with operational systems and databases, investigate and interpret complex information, and provide evidence to support management decisions, complaints, Freedom of Information (FOI) requests and service improvements. The Role You will be responsible for ensuring operational data is accurate, up to date and effectively used to support service delivery. … Maintain and update accurate operational data across relevant systems and databases. Analyse complex waste collection data to identify trends, gaps and opportunities for improved service delivery. Produce regular and ad hoc management reports, performance dashboards and analytical summaries. Retrieve, investigate and analyse historical operational information to support complaints ...

Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. The role would suit an experienced technical operations professional who is comfortable … working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. You will coordinate ...

needs with FutureRange’s capabilities, and drive revenue growth through both retention and acquisition. The successful candidate will be responsible for delivering exceptional client service, shaping account strategies, and expanding FutureRange’s footprint across priority sectors. This is a high-impact, client-facing role that sits at the intersection … strategic partner and ensuring long-term satisfaction, retention and growth. Develop and execute comprehensive account plans aligned with client roadmaps, FutureRange’s service offerings and commercial objectives. Identify new business opportunities within existing accounts through consultative engagement and collaboration with internal technical teams. Proactively develop and pursue new business ...

partnered with a leading public sector organisation to appoint a Digital Systems Manager. You will oversee a diverse range of IT systems, ensuring stable service delivery while driving development and improvement across applications and environments. The role suits an experienced IT professional who enjoys stakeholder engagement, problem solving ...

environment 5 years' relevant experience* in an IT environment. Relevant experience is defined as an ICT role or equivalent role, e.g. Service Delivery Manager in an organisation with 50+ users. Years of experience are based on full-time work. Why This Role? This is an excellent opportunity ...

growing team across the UK and Ireland, we partner with leading technology providers to deliver reliable, scalable, and future‐ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long‐term customer relationships, high retention, and consistently strong … service delivery, something that is reflected equally in the stability and retention of our team. Why Join Simplicity Group? We don’t just offer jobs, we build careers. We are proud to have a team where people stay, grow, and progress over years, not months. Our low staff ...

current capability, identify priorities and lead organisation-wide improvements. The role drives digital workplace development (Microsoft 365), data governance, cyber resilience and effective IT service delivery. #J-18808-Ljbffr ...

client delivery. The successful candidate will provide strategic leadership across all aspects of IT, including infrastructure, cybersecurity, cloud services, systems architecture, digital transformation and service delivery. They will lead and develop the IT function, build strong relationships with stakeholders and ensure technology remains aligned with business objectives. What … technology supports business objectives and future growth. Lead and develop the IT function, providing strategic direction and building a high-performing team. Oversee the delivery, security and continuous improvement of the organisation’s IT infrastructure, systems and services. Lead technology and digital transformation initiatives that improve operational efficiency ...