16 of 16 Service Delivery Jobs in Northern Ireland

Put yourself at the centre of the digital revolution, working alongside highly talented individuals to deliver complex projects that matter. Our Service Delivery Managers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was recognised in … in taking your career wherever you want it to go. This role is based in Northern Ireland. Your future duties and responsibilities As a Service Delivery Manager you will take full ownership for the successful delivery of a complex and wide-ranging service contract, or a … portfolio of contracts. You will be accountable for all IT and related services provided by CGI to our Clients and responsible for the full service lifecycle including internal and external service support and service delivery. Successfully delivering one or more service contracts, ensuring that SLAs are More ❯

Discover where complex meets meaningful as a Service Architect in our Scotland & NI Business Unit. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle … or at other CGI/client locations. We are seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Architect, you may work with a wide range of clients - often on-site - supporting … them with solutions across the service management lifecycle. This will include developing strategies, delivering process overviews, and designing and assuring new service solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies, service delivery models and transition to service More ❯

We are partnering with an NI government organisation in the recruitment of a service desk team lead. As IT Service Desk Team Lead, you will play a pivotal role in ensuring IT service management aligns with business needs. You will promote ITIL best practices, refine service processes, and provide guidance to a team of service desk professionals. Your leadership will help enhance service delivery, stakeholder collaboration, and continual improvement initiatives. Key Responsibilities: Lead and support an IT Service Desk team, ensuring effective incident and problem resolution. Oversee service management processes … ITIL standards and best practices across the organisation. Collaborate with internal teams and external suppliers to ensure IT systems remain reliable and efficient. Monitor service desk performance, set targets, and provide coaching to team members. Communicate technical information effectively to both IT and non-IT audiences. Take ownership of More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

level; someone acutely technical. The CTO is an executive role and will lead the studio's operational and technical teams in relation to the delivery of in-camera visual effects, motion capture, and 3D/4D volumetric scanning among other supporting facilities. Studio Ulster is a partnership with Belfast … looking for a Chief Technical Officer- someone who is experienced at the very highest level of the film industry to lead on the technical delivery of Virtual Production in all its forms at the studio. This is an Executive level role with strategic responsibilities for the technical services at … Studio Ulster. The CTO will oversee the technical teams and lead on all technical operations and production services delivery at Studio Ulster. This critical role will help steer the technical direction and strategy of the company and the CTO will be at the helm of the technical operations as More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

development, monitoring, and troubleshooting highly configurable and continuously deployable environments in public and private infrastructure. Implements operational and security policies and procedures throughout the service delivery lifecycle. Administers and updates storage, data backup, system redundancies, and disaster recovery systems. Analyzes, installs, acquires, builds, modifies, and supports operating system … including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

we have fun along the way. The role – what is involved? As associate director/director of project management you will jointly lead the service provision from our Belfast office. This person will be responsible for directing financial, operational, client and people-related objectives, in collaboration with the other … directors in the office and across the region. The role encompasses leading, developing and monitoring the delivery of the business plan and ensuring services are delivered on time, to budget and with exceptional quality. Responsibilities include: Taking full P&L responsibility, monitoring and controlling financial performance Identifying and delivering … capture and develop win themes. Acting as senior account director for selected key client accounts while contributing proactively to the sharing of clients, ensuring service delivery is undertaken by the individuals most practically equipped to service the client. Creating a cross-selling culture, ensuring all staff understand More ❯

business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements. Researching financial and regulatory reports, problem solving and working … to find root cause analysis. Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to Customer Performance Lead More ❯

business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements. Researching financial and regulatory reports, problem solving and working … to find root cause analysis. Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to Customer Performance Lead More ❯

Other locations: Primary Location Only Date: Apr 2, 2025 Requisition ID: The Team and the opportunity Our Finance Transformation team delivers globally integrated Finance service offerings to our clients. Our Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the … abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and … on budget Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies More ❯

abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and … on budget Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies More ❯

eg Server, Network and Storage) and provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager. For this role candidates will need to: Be able to work on multiple client sites across allocated regions. Be available for … terminating, test equipment, test parameters and test techniques Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems Good knowledge of Service Now (and other Process and Asset Management Tools) Good knowledge of Server Patching Knowledge of LAN/WAN and Active devices Able to use More ❯

Respond to Calls to Action: Address customer survey responses, low NPS scores, and escalated support tickets. Customer Feedback: Collect and report feedback to improve service delivery. Team Collaboration: Work closely with colleagues across teams. Process Improvement: Contribute ideas to streamline workflows and enhance customer experience. The skills and qualifications … include: Proven experience in customer success or service, ideally in a digital environment. 2+ years in SaaS customer service with a track record of exceeding KPIs. Experience in cybersecurity, SaaS, or technology is desirable but not essential. Excellent communication skills across email, Slack, calls, and meetings. Ability to More ❯