26 to 35 of 35 Service Delivery Jobs in Leeds

About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests … handled effectively in line with agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support, covering both user-focused ...

guides, and support materials Gather structured customer feedback and champion customer needs internally Collaborate with Product on insights that shape the roadmap and improve service delivery What we're looking for Passion for SaaS products, AI, and emerging technologies Strong communication skills with the ability to simplify technical ...

Full-time Permanent Baildon, West Yorkshire £45,000 - £55,000 + benefits IT Manager job in Baildon - leading IT strategy, infrastructure, cyber security and service delivery for an established construction business, supporting both office and site-based teams click apply for full job details ...

join our Sales team in a hybrid role covering the Leeds area. You will be the main point of contact for clients, managing service delivery and ensuring value from our backup and disaster recovery solutions. You will build relationships with key decision-makers, generate new business, negotiate contracts ...

services are shaped around genuine user needs and evidence-based insights. The successful candidate will bring strong expertise in user research, stakeholder engagement, Agile delivery, and research methods, with the ability to influence decision-making and champion user-centred design approaches across teams and organisations. Key Responsibilities Plan … Design and conduct appropriate qualitative and quantitative research activities to understand user needs, behaviours, and motivations. Translate research findings into actionable insights that inform service and product decisions. Produce high-quality research outputs, reports, recommendations, and artefacts. Facilitate stakeholder interviews, workshops, usability testing, and research sessions. Work closely with ...

Account Manager to build strong client relationships and ensure value from our backup and data protection solutions. You will be the primary contact, manage service delivery, and collaborate with internal teams to meet SLAs and performance expectations. The role involves proactive prospecting, negotiating contracts, and closing deals ...

design decision-making. AI-assisted development , including GitHub Copilot and coding agents. Secure development, automated testing, observability and production support. Experience with technical risk, delivery, mentoring and stakeholder management. Strong communication and collaboration skills. Hands-on approach with the ability to lead and mentor engineering teams. Desirable Docker/… containerisation. Azure API Management. Cloud-native architecture. Contract, performance, resilience and security testing. Legacy modernisation within regulated environments. NHS digital standards and secure service delivery. Keywords: C# | .NET | Azure | Terraform | GitHub Actions | CI/CD | REST APIs | Microservices | Distributed Systems | Docker | Azure API Management | GitHub Copilot | AI | DevOps | Cloud ...

work. This position requires flexibility, as you may occasionally need to work from any of our UK and European offices to meet service demands. THE TEAM The Addleshaw Goddard ITTraining Team is a key resource supporting 3,200+ employees globally. As the Firm continues to grow and invest … THIS ROLE The following list is not exhaustive but outlines the coreresponsibilities of the role. AI LITERACY, AWARENESS & RESPONSIBLE USE Lead the development and delivery of structured AI learning for colleagues at different roles, levels and stages of confidence. Deliver practical learning on AI literacy, opportunities, limitations, responsible ...

cloud‐native architectures. They will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions. With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement … innovative service offerings. They will collaborate with cross‐functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimisation. Responsibilities Technical Expertise & Advisory Act as a technical expert and advisor on OCTO‐driven projects, providing support in areas like disaster recovery ...

Engineer to act as the dedicated technical lead for a strategic Higher Education customer. This customer-facing role combines enterprise networking expertise, technical leadership, service ownership, and consultancy. You will be the primary technical point of contact, providing guidance across operational support, network transformation projects, and strategic planning. … existing network estate. Key Responsibilities Act as the trusted technical advisor and primary escalation point for a major customer. Lead technical discussions, workshops, service reviews, and governance meetings. Oversee network operations, service performance, resilience, and security. Manage complex technical escalations and coordinate resolution activities. Drive service improvement ...