1 to 25 of 113 Service Delivery Jobs in the North West

About your new role Weightmans' IT team plays a pivotal role in the firm's innovation strategy, enabling digital transformation across departments. The Head of IT Service & Service Delivery will ensure the timely, efficient, and high-quality delivery of IT BAU services to colleagues and stakeholders. The role involves leadership of service desk colleagues, service SLAs and OKRs and ITIL-aligned service management processes (Incident, problem, request, change, transition etc). This position is part of the IT Senior Management Team (SMT), which includes the IT Director, Head of Service and Service Delivery, Head of Development, Head of Hybrid Platforms, Head of Modern Workplace, and Head of Strategic Planning and … Governance. Each member is accountable for the strategy and roadmap within their respective domains, as well as managing resources, tools, budgets, frameworks, methodologies, and delivery in alignment with the overall collaborative IT strategy. The role holder should demonstrate confidence in designing and executing their strategic roadmap, in addition to cultivating and leading a high-performing team. Key Duties and More ❯

IT Service and Systems Manager At Protein Works, we rely on our IT systems to power solutions across all functions at our state-of-the-art PW Campus facility. As we continue our mission "To Create The Best Shakes On The Planet," we're seeking an experienced IT Service and Systems Manager to lead our IT service delivery and ensure operational excellence across our growing technology landscape. The selected individual will report directly to our Technology Director and will be responsible for managing a small, dynamic team of IT Systems and IT Support executives. This is a pivotal role that bridges the gap between technical operations and business strategy, ensuring our IT services align with … support our rapid growth as one of the UK's fastest-growing multi-award-winning consumer food brands. Objectives of this role Lead and develop a high-performing IT service team to deliver exceptional support across the organization Establish and maintain robust IT service management frameworks using JIRA Agile processes, ITIL methodologies, or similar industry standards Drive continuous More ❯

talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius. You will work within the Service Delivery team, focussing on areas such as … minimising risk, and maintaining operational control over IT inventories and third-party services. The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager. Your responsibilities day to day will be... Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective … IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to internal controls and compliance requirements. Manage IT contracts, tracking key dates, terms and service levels. Liaise with suppliers and vendors, resolving issues and monitoring performance. More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager/Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge … in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a team of engineers working in a … NOC and technical support environment, and also work closely with project implementation/delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in … pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in managing … a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good More ❯

The Lawyer Awards. Role Summary Are you passionate about delivering excellent Data services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for a Data Manager to join our dynamic data team and play a pivotal role in delivering … Data Engineers, Data Analysts and BI Developers. This is a fantastic opportunity to shape the way Data Services are delivered across the organisation, ensuring colleagues receive the very best service, whilst driving continuous improvement. This is a hands-on operational role where you'll manage data workload planning and work delivery, whilst managing the relationships between data and … allocation including capacity planning, sprint planning, managing data stand up meetings and leading business wide data prioritisation meetings Formulate both short-term day-to-day and longer-term Data Service Delivery plans and identify and lead work on continuous improvement of the service Acting as a key escalation point for data support queries, providing guidance and issue More ❯

The Lawyer Awards. Role Summary Are you passionate about delivering excellent Data services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for a Data Manager to join our dynamic data team and play a pivotal role in delivering … Data Engineers, Data Analysts and BI Developers. This is a fantastic opportunity to shape the way Data Services are delivered across the organisation, ensuring colleagues receive the very best service, whilst driving continuous improvement. This is a hands-on operational role where you'll manage data workload planning and work delivery, whilst managing the relationships between data and … allocation including capacity planning, sprint planning, managing data stand up meetings and leading business wide data prioritisation meetings Formulate both short-term day-to-day and longer-term Data Service Delivery plans and identify and lead work on continuous improvement of the service Acting as a key escalation point for data support queries, providing guidance and issue More ❯

The Lawyer Awards. Role Summary Are you passionate about delivering excellent Data services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for a Data Manager to join our dynamic data team and play a pivotal role in delivering … Data Engineers, Data Analysts and BI Developers. This is a fantastic opportunity to shape the way Data Services are delivered across the organisation, ensuring colleagues receive the very best service, whilst driving continuous improvement. This is a hands-on operational role where you'll manage data workload planning and work delivery, whilst managing the relationships between data and … allocation including capacity planning, sprint planning, managing data stand up meetings and leading business wide data prioritisation meetings Formulate both short-term day-to-day and longer-term Data Service Delivery plans and identify and lead work on continuous improvement of the service Acting as a key escalation point for data support queries, providing guidance and issue More ❯

Partner Service Delivery Manager Wigan or Worcester £50,000 - £65,000, £6,600 car allowance + other excellent benefits ?Do you have at least 7 years experience in contract and performance management within a complex logistics or delivery partner environment? ?Are you a collaborative leader who builds strong relationships and fosters continuous improvement across third-party networks … Do you bring a thoughtful approach to compliance, governance, and stakeholder engagement in a fast-paced operational setting? If so, ArrowXL is looking for a Partner Service Delivery Manager , based inWigan or Worcester. Youll be empowered to make a meaningful impact within a supportive and collaborative environment. Youll lead the operational and financial delivery of our Delivery … challenges and drive improvement. Youll work closely with internal stakeholders such as our Central Support Services, Senior Operations Team, and Senior Commercial Team, as well as external stakeholders including Delivery Partners, Local Provision Suppliers, and Customers. This role would suit someone from a logistics, retail, or field-based service background whos used to managing third-party providers in More ❯

Team Leader – Field Service Location: Warrington About the Role We’re seeking an experienced and motivated Team Leader – Field Service to lead, guide, and support a team of field technicians in delivering exceptional technical service and customer satisfaction. This position offers the opportunity to combine strong technical acumen with leadership and mentoring to drive team performance and … Key Responsibilities Lead and motivate a team of Field Technicians, ensuring all meet and exceed performance and quality standards. Provide coaching, development, and technical support to enhance skills and service effectiveness. Monitor performance, identify strengths and development areas, and optimise team resource allocation. Deliver professional technical support and maintenance to assigned accounts within agreed SLAs. Conduct field coaching, root … cause analysis, and provide detailed reporting for service improvement. Ensure effective fault diagnosis, maintenance, and system updates. Support new installations and project work as required. Maintain team stock levels at optimal and cost-effective standards. Facilitate team meetings to share updates, goals, and best practices. Collaborate closely with the Regional Service Manager and internal departments to deliver consistent More ❯

16.56 per hour plus 10% shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy Scheme Buy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover from day one Enhanced … maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path via our award-winning Training Academy Up to 25% Staff Discount at www.very.co.uk Retail Discounts … In partnership with Evans Cycles, the Arrow XL C2W scheme offers great benefits and discounts Job Introduction ArrowXL is hiring! As the UKs leading provider of Two-Person Home Delivery , we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community.We store More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace … tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting More ❯

The Lawyer Awards. Role Summary Are you passionate about delivering excellent Data services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for a Data Manager to join our dynamic data team and play a pivotal role in delivering … Data Engineers, Data Analysts and BI Developers. This is a fantastic opportunity to shape the way Data Services are delivered across the organisation, ensuring colleagues receive the very best service, whilst driving continuous improvement. This is a hands-on operational role where you'll manage data workload planning and work delivery, whilst managing the relationships between data and … allocation including capacity planning, sprint planning, managing data stand up meetings and leading business wide data prioritisation meetings Formulate both short-term day-to-day and longer-term Data Service Delivery plans and identify and lead work on continuous improvement of the service Acting as a key escalation point for data support queries, providing guidance and issue More ❯

NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY An opportunity has arisen within Digital Healthcare for a highly motivated and enthusiastic individual to join the IT Support section as an IT Delivery Manager. As well as having managerial and technical operational responsibilities, the post holder will contribute towards the delivery of the digital strategy and improving the Trusts digital maturity. … are responsible for supporting and deploying end user devices, associated applications and software to staff both within the Trust and supported organisations. They are also responsible for ensuring the delivery of high quality IT support services by the team, ensuring efficient and effective working and promoting collaboration with the wider service. They will also be part of project teams … projects are delivered on time with work packages relating to their areas of responsibility being delivered on time and meeting quality criteria. They will also be responsible for the delivery of small/medium scale projects and initiatives themselves directly and by supporting team members in the delivery of projects or initiatives which they are responsible for. The More ❯

you will play a key leadership role in ensuring that the organisations technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key ResponsibilitiesTeam Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and … performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain More ❯

will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and … performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain More ❯

will play a key leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and … performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain More ❯

a reputable great client in Liverpool looking for an experienced Systems & Data Manager to join their Team. As a successful candidate you will lead the systems and data management service for the HR Team - managing a small team of advisors and administrators to ensure effective (HCM) user administration, maximising systems capability and automation to enable effective service delivery … qualified or equivalent. Responsibilities as a Systems & Data Manager: Lead, develop, coach and motivate the Systems and Data Advisors and administrators to deliver efficient and effective systems and data service to enable the wiser HR Services to perform. Manage cyclical systems activity to support the employee life cycle including the launch of the performance review process and the pay … review. Manage the delivery of cyclical management information (MI) for People Services, enabling accurate reporting of people data decisions to support delivery of the HR Strategy. Ensure the integrity and quality of people data at all times, carrying out quality assurance activity including data audits, identifying and addressing data quality issues to ensure data integrity standards are identified More ❯

Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within … the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business … needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider More ❯

enterprise connectivity. You’ll build and optimise scalable sales processes, drive new business, and expand existing relationships across mid-market and enterprise clients. Working closely with Marketing, Product, and Service Delivery, you’ll ensure Communicate’s network propositions from SD-WAN to full-fibre connectivity deliver tangible outcomes for our customers. This role combines strategic influence with hands … Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup, and business continuity solutions More ❯

their lives. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. This role is pivotal in ensuring seamless delivery of change across one of the largest digital estates in the UK. The scale of what we do is extraordinary, and our purpose is unique. We'd love you … in alignment with DWP's digital transformation goals. You will own and manage the Enterprise Forward Schedule of Change, ensuring it remains accurate, up-to-date, and aligned with delivery plans. This involves proactively engaging stakeholders to gather insights, identify risks, and resolve issues early to support smooth and coordinated digital change across DWP. Your role will involve chairing … stakeholder meetings, driving strategic alignment, and supporting continuous service improvement initiatives. You'll take a broad, forward-looking view of delivery timelines, helping to coordinate complex programmes of work and facilitate release movements within delivery windows. Collaboration across Live Operations functions will be essential, and while not mandatory, ITIL or equivalent accreditation would be beneficial. What skills More ❯

their lives. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. This role is pivotal in ensuring seamless delivery of change across one of the largest digital estates in the UK. The scale of what we do is extraordinary, and our purpose is unique. We'd love you … in alignment with DWP's digital transformation goals. You will own and manage the Enterprise Forward Schedule of Change, ensuring it remains accurate, up-to-date, and aligned with delivery plans. This involves proactively engaging stakeholders to gather insights, identify risks, and resolve issues early to support smooth and coordinated digital change across DWP. Your role will involve chairing … stakeholder meetings, driving strategic alignment, and supporting continuous service improvement initiatives. You'll take a broad, forward-looking view of delivery timelines, helping to coordinate complex programmes of work and facilitate release movements within delivery windows. Collaboration across Live Operations functions will be essential, and while not mandatory, ITIL or equivalent accreditation would be beneficial. What skills More ❯

knowledge teams and technologists to scope requirements, configure platforms and champion adoption. The role at a glance Focus: Designing, building and supporting solutions using leading legal tech to improve service delivery for lawyers and clients. What’s in it for you Shape high-impact tools used across practices and clients Exposure to AI, automation and data visualisation projects … Coach and learn in a collaborative, growth-minded team Clear pathways to seniority through delivery, influence and thought leadership What you’ll do Run workshops to capture requirements and map legal processes Configure and implement solutions using automation, decision-tree logic and dashboards Explore AI and emerging tech and assess benefits and risks Deliver training, demos and user support … Contract Express and BRYTER Strong stakeholder engagement and clear, non-technical communication Solid technical fluency, analytical mindset and attention to detail Proven problem solving, time management and ownership of delivery Curiosity, adaptability and a genuine passion for innovation in legal service delivery Keen to have an impact from day one? Send your CV and let’s talk More ❯

Service Support Team Analyst Position Description At CGI, we're shaping the future of IT service excellence-empowering our clients to achieve operational resilience and outstanding customer experiences. As part of our Service Support team, you'll play a pivotal role in maintaining seamless IT operations, resolving complex incidents, and driving continuous improvement across mission-critical systems. … clearance. This role is based on-site 5 days per week, in Liverpool. Your future duties and responsibilities In this role, you'll take ownership of day-to-day service operations-ensuring incidents and service requests are managed efficiently and effectively. You'll collaborate closely with clients, vendors, and CGI colleagues to maintain high service standards and … identify opportunities for improvement. Working in a 24/7/365 environment, you'll apply your problem-solving skills to keep systems running smoothly, contributing to continuous service innovation and knowledge sharing. You'll be empowered to take initiative, collaborate across teams, and bring creative solutions that enhance service delivery and client satisfaction-supported by CGI More ❯