1 to 25 of 70 Service Delivery Jobs in the North West

Service Delivery Manager (SDM) - IT Services Whitehaven (Onsite) £50,000 - £55,000 + £5,000 Car Allowance + Benefits We're looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment. This … site-based leadership role , ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery. The Role As a Service Delivery Manager, you will take ownership of service delivery and team performance, ensuring operational excellence and strong stakeholder engagement. ...

memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview : The Service Operations Specialist identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows … solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved operational efficiency ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure … real influence, not a reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This ...

Head of Network Services Location: Hybrid Manchester – 2–3 days office Type: Full-Time, Permanent Salary: £75,000 – £90,000k Company A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this … improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change. You’ll be responsible for ensuring services ...

Summary The Client Services Director is responsible for proactively managing all aspects of service delivery, providing leadership and support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. Main Responsibilities and Accountabilities Individual role holders may be advised of additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives ...

Technical Service Delivery Manager Are you excited to join an organisation at the beginning of a significant technology transformation? Are you keen to play a key role in shaping how technology services are delivered across our business? We are seeking a Technical Service Delivery Manager … operational performance, stability and continual improvement of IT services, ensuring they remain reliable, resilient, scalable and aligned to business needs. Through clear service ownership, data-led decision making and proactive risk management, you will drive service excellence while addressing technical debt and operational challenges before they impact ...

Senior Project Manager Service & ServiceNow Transformation We are seeking a strong, business-focused Senior Project Manager Service & ServiceNow Transformation responsible for the hands-on, end-to-end delivery of a critical data migration workstream within a major enterprise Service Transformation Programme . Accountable for driving ServiceNow … enabled service transformations, this role translates strategic roadmaps into high-performance execution. The successful candidate will navigate complex, cross-functional environments , managing critical interdependencies across Service, Operations, and Technology teams to ensure successful operational readiness and business adoption. Key Responsibilities: Take absolute, end-to-end ownership of project ...

rollout of Moving Traffic powers across the country, we have an exciting opportunity for an experienced Account Manager. Working closely with customers and internal delivery teams, this role has overall responsibility for ensuring our Enforcement Service contracts are delivered in line with customer expectations, contractual commitments and financial … client relationship management and an ability to communicate at all levels is essential to this role. You will also take ownership of demonstrating our service excellence through achieving, exceeding, and reporting on our contractual Service Level Agreements to both external customers and internal stakeholders. Building strong relationships with ...

seeking an experienced Service Delivery Manager to join our growing team and take ownership of service delivery operations across multiple customer sites. This is a hands-on leadership role where you will be responsible for managing service performance, supporting operational teams, driving continuous improvement … support to a team located in Warrington, requiring occasional travel to maintain strong engagement and operational oversight. This role would suit an experienced IT service professional with a strong customer focus, excellent stakeholder management skills, and a proven track record of delivering high-quality IT services within a structured ...

/6 Rota £16.56 per hour plus excellent benefits Job Introduction ArrowXL is hiring!As the UKs leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. We aim to build a welcoming and friendly business that supports … ArrowXL are subject to a mandatory DBS (Criminal Record) check. Main Responsibilities, reporting to the Transport Manager: Leading and motivating your team of skilled service delivery crews and Team Leaders, coaching and developing those who need further support. Efficient fleet utilisation, resource planning and cost control (whilst always ...

Head of Delivery Role details: Location: Manchester | Contract: Permanent, full-time | Reports to: Managing Director | Salary: £50-60k, dependent on experience | Benefits: private medical healthcare, increased pension contributions and hybrid working. About Analyse Local Analyse Local is a specialist GovTech business working with Local Authorities across England … help Local Authorities maximise the collection of income that funds vital local services. As we continue to grow, we are investing in scalable delivery, stronger operational processes and better use of data, automation and insight. The Role We are looking for an experienced and commercially aware Head of Delivery ...

opportunity for an experienced IT Operations Manager to take ownership of IT service delivery, supplier management, infrastructure oversight and cyber security within a growing, Microsoft-centric business. Working closely with the IT Director, you will ensure technology services are reliable, secure and aligned with business objectives, whilst driving … organisation. Description Reporting to the IT Director, the IT Operations Manager will be responsible for the day-to-day management of IT operations, service delivery and supplier relationships across the business. The role will act as the bridge between business stakeholders and outsourced technology providers, ensuring services ...

Technical Service Delivery Manager Are you excited to join an organisation at the beginning of a significant technology transformation? Are you keen to play a key role in shaping how technology services are delivered across our business? We are seeking a Technical Service Delivery Manager ...

Contract Programme Director Enterprise ServiceNow & Service Transformation We are seeking an established, execution-focused Programme Director to serve as the operational and strategic backbone for a high-profile, multi-million-pound digital transformation. This massive initiative centers on migrating a complex customer service management infrastructure from legacy systems … Programme Director, you will be a highly hands-on transformation leader responsible for driving high-performance execution discipline, managing critical operating-model changes, resolving delivery risks, and enforcing robust governance across multiple workstreams, functions, and geographies. Key Responsibilities: Programme Orchestration & Service Transformation : Take end-to-end ownership ...

Optimisation Analyst within our Performance Management within the E&AM Team. This role is a pivotal role improving energy performance, operational efficiency, and service delivery across a portfolio of contracts. The role provides an important link between data, reporting, customer outcomes, and operational decision-making. This … energy and operational data into actionable insights. Through performance analysis and reporting, you'll identify opportunities, manage risks, and support smarter decisions that improve service delivery, efficiency and contract performance. Key Accountabilities: Produce accurate, high quality monthly customer and management performance reports across a portfolio of energy performance ...

Service Desk Enablement Lead Location: Hybrid (2-3 days in Warrington) Contract: Inside IR35 Day rate: £220 per day Duration: 6 months+ Start date: ASAP Clearence: Eligible for Security Clearance (sole UK nationals) but can start on a BPSS Key words: Service Desk, Microsoft 365, Digital, adoption, training. … have a fantastic opportunity an experienced Service Desk Enablement Lead. The Client is a Global Consultancy whom specialising in providing engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

Overview of Role We are looking for a highly organised and proactive Connectivity & Project Operations Coordinator to support the successful delivery of customer connectivity solutions and projects. This is not a traditional project coordination role. You will play a central role in managing the end to end flow … shape processes, improve ways of working, and make a genuine impact on how the function operates. You will work closely with colleagues across technical delivery, procurement, field engineering and finance, acting as the operational hub that ensures projects and orders progress efficiently and nothing falls through the cracks. ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader , at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities: Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone, resolving issues within SLAs Take ownership … suggest product improvements Share knowledge with the team and stay up to date with product updates and industry changes Support continuous improvement in service delivery and customer experience This is a hybrid role with three days a week based in our Swinton office. Some travel to other offices ...

Description Purpose of the Role Reporting to the Service Delivery Team Leader, you will play a key role in delivering high-quality IT support across the business. Responsible for managing and resolving complex incidents and service requests within agreed service levels, you will … senior escalation point for the Service Desk, providing expert technical support for end-user devices, applications, and infrastructure services. You will take ownership of challenging technical issues, support the development of colleagues through knowledge sharing and mentoring, and contribute to continuous service improvement initiatives. This is a highly ...

product suite. You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues end to end and taking … valuable experience in a growing HR tech space with exposure to modern platforms Impact: Gain variety and development opportunities across support, projects and technical delivery What you’ll be doing • Investigating and resolving technical issues across our HRIS platform, within agreed SLAs. • Owning cases from first contact to resolution ...