3 of 3 Service Delivery Jobs in Midlothian

making that happen. The Technology Directorate plays a vital role in supporting our charitable mission by leveraging technology to enable efficient operations, enhance service delivery, and drive innovation. Through strategic consultancy, delivery of transformational technology (and technology culture) changes, reliable IT operations, and seamless integration of digital … best practices, and advancements relevant to the role and be able to assess and recommend new tools, improvements, or efficiencies to enhance technology solutions, service delivery, and organisational impact. Applications in the form of a tailored CV and covering letter, highlighting your skills and experience pertinent ...

storage, and data protection Oversee platform performance, ensuring high availability, resilience, and scalability across all environments Own infrastructure services end-to-end, managing SLAs, service health, and continuous improvement initiatives Lead platform engineering teams, setting direction, priorities, and fostering a high-performance culture Collaborate with architecture and security teams … align platforms with technical standards and best practice Support complex client solutions with technical input and infrastructure expertise Work closely with internal stakeholders including service delivery, cyber security, and commercial teams Manage key vendor relationships and assess new technologies to enhance platform capability Drive optimisation across capacity, performance ...

business that thrives on innovation. Youll be at the heart of customer success, developing long-term strategies, unlocking growth opportunities, and ensuring exceptional delivery across every touchpoint. Whats in It for You Competitive salary + discretionary bonus 25 days holiday + bank holidays Flexible working and remote options Contributory … forecasting Monitor client satisfaction and proactively resolve challenges Deliver insightful reporting to support innovation and decision-making Collaborate with internal teams to continuously improve service delivery Engage directly with clients across the UK and internationally What Were Looking For 3+ years experience in account management (IT or digital ...