2 of 2 Service Delivery Jobs in Midlothian

be instrumental in shaping the future of IT operations across the UK and beyond. You'll play a dual role, overseeing both internal support delivery and the strategic management of IT assets making sure the team runs smoothly and the tools they use are secure, compliant, and well managed. … keeping a down to earth, collaborative culture. The Role: This is a dual focus role, with equal emphasis on two core areas: IT support delivery and asset management. On one side, you'll lead a small but skilled UK based support team, helping them deliver timely and effective tech … unresolved technical issues, ensuring smooth resolution and maintaining a high level of user satisfaction. ** Oversee and improve helpdesk operations and IT processes, ensuring efficient service delivery and continuous enhancement of internal systems and documentation. ** Manage the lifecycle of hardware and software assets, from procurement through to retirement, ensuring More ❯

and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Protection team for a manager as part of IT Service Management. This multidisciplinary role is a great opportunity to engage across the Business … IT Development & Change, and Support pools to ensure safe delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both … changes, a firm understanding and management of Cloud & IT Change Management is essential in maintaining a firm route to live. Reporting directly to the Service Protection Manager, this is an important role in protecting quality of Cloud Service and managing risk, with the opportunity to engage across the More ❯