14 of 14 Service Delivery Jobs in Midlothian

Apply: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail JobId=1218Employer: Ministry of JusticeJob summaryThis position is based NationallyJob descriptionLead Service ArchitectLocation: National*Closing Date: 30th SeptemberInterviews: W/C 12th October (subject to change)Grade: G6(MoJ candidates who are on a specialist grade, will … RolePlease note this role requires you to pass Security Check clearance. Please click on the link for details. We’re recruiting for a Lead Service Architect here at Justice Digital, Data and Science to be part of our warm and collaborative Technology Services Delivery (TSD) team.As Lead Service ...

delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland's largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, triage and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation and service records. Raise purchase orders … maintain accurate digital records across multiple business systems to support effective service delivery and stock management. Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage. Use Microsoft 365 applications, including Outlook, Excel ...

Define agent roles, responsibilities, decision rights and control boundaries. Design operating models incorporating: Human-in-the-loop controls Exception handling Audit management Regulatory oversight Service monitoring Performance measurement Create standards for agent lifecycle management. Our client guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks … programmes. 6. Stakeholder Leadership Engage with Executive Committees, Customer Committees and Transformation Boards. Build strong partnerships with: Operations Technology Risk Compliance Legal Data teams Service Delivery functions Act as the organisational authority for agentic transformation. Present business cases, progress reports and outcome metrics to senior stakeholders. 7. Benefits ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

team. Visit to learn more. About the Role We are seeking outstanding Executive/VIP Business Travel Consultants to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

their team on a 3-month temporary contract . This is an excellent opportunity for a highly organised administrator or coordinator with strong customer service skills who enjoys managing multiple tasks and liaising with both internal and external stakeholders. The Role As an Order Manager, you will be responsible … managing customer orders throughout the delivery lifecycle, ensuring a seamless experience from order placement through to completion. You will work closely with suppliers, customers, partners and internal teams to provide regular updates and ensure orders are progressed efficiently. Key Responsibilities Process customer service orders accurately and within agreed ...

join an established technical team based at one of their key customers. You'll work as an extension of the customer's IT Service Delivery and Support teams, right in the middle of a live digital transformation programme. It's a great chance to learn modern security technology … quickly, on real-world projects. What You'll Be Doing Acting as a triage point for service tickets, and communicating clearly with end users and stakeholders Identifying and prioritising tickets by how critical they are and how much they affect the business Handling end user support requests and technical ...

role you will:Lead HR Consulting projects across HR strategy, HR process & experience re-design, HR function optimisation and HR-led enterprise transformationLead global delivery teams to deliver the best outcomes for our clients on our HR transformation projects.Own client relationships and help to lead our clients to deliver … analysis to deliver data driven insights, recommendations, and innovation to solve our client’s challenges. Design and develop innovative HR operating models, including Service Delivery Models, using best-in-class research and insights.Leverage leading practice and conduct workshops with clients to re-design HR processes, with experience ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...

automation platforms using Terraform, Python, APIs, and CI/CD pipelines, and exploring AI-driven and agentic approaches to improve network operations, investigations, and service delivery. This is an opportunity to influence enterprise-wide architecture, drive innovation, and help define the future of networking, security, automation, and AI-enabled … access. Build automation and Infrastructure as Code solutions using Terraform, Git, CI/CD pipelines, APIs, Python, and cloud-native tooling. Contribute to self-service networking and platform engineering capabilities that improve consistency, reliability, and speed of delivery. Develop AI-enabled operational capabilities that support network investigation, incident response ...

will assess how teams are currently structured, how work is delivered across different departments and where opportunities exist to improve consistency, efficiency, accountability and service delivery. You will lead a number of transformation and operational improvement projects, taking these from initial discovery and scoping through to implementation, adoption … function and identifying opportunities for development and upskilling. Working with internal stakeholders to develop appropriate training, career development and capability frameworks. Establishing meaningful KPIs, service standards and management information to demonstrate performance and impact. Building strong relationships with senior stakeholders and influencing individuals with differing priorities and established ways ...