1 to 25 of 217 Service Delivery Jobs in Yorkshire

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

Join to apply for the Senior Service Desk Analyst role at Wavenet 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Wavenet Get AI-powered advice on this job and more exclusive features. Company Description Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that … confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Purpose of the role The … Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain commitments to consistency, quality and performance across all team members. More ❯

July 2025 We are looking for a passionate and dynamic BMC Helix ITSM Specialist with expertise in application support, development and integration in a SaaS environment to join our Service Delivery Team. The ideal candidate will have hands-on experience in configuring, customising, and integrating BMC Helix ITSM solutions to optimize IT service management processes. To provide … a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix ITSM Service Management Reporting domain experience. While the post offers the flexibility of home remote working the … driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Job responsibilities More ❯

ITSM Specialist We are looking for a passionate and dynamic BMC Helix ITSM Specialist with expertise in application support, development and integration in a SaaS environment to join our Service Delivery Team. The ideal candidate will have hands-on experience in configuring, customising, and integrating BMC Helix ITSM solutions to optimize IT service management processes. To provide … a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix ITSM Service Management Reporting domain experience. While the post offers the flexibility of home remote working the … driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Detailed job More ❯

in ensuring seamless IT operations across global offices. Reporting to the Head of Infrastructure, this individual will manage complex technical support tasks, contribute to infrastructure maintenance, and uphold exceptional service standards. This role offers the chance to be part of a high-performing, forward-thinking technology function in a fast-paced, global business environment. Key Responsibilities Respond to user … external providers to deliver reliable and timely solutions. Support infrastructure including Windows servers, Cisco networking equipment, wireless systems, and AV solutions. Coordinate IT activities for regional offices, ensuring consistent service delivery. Maintain high levels of customer satisfaction through clear communication and issue ownership. Participate in system rollouts, upgrades, health checks, and change management initiatives. Create and maintain operational documentation … skills with a proactive and professional approach. Ability to operate effectively in a high-pressure environment with multiple stakeholders. Excellent communication skills, both written and verbal. Experience managing external service providers and supporting remote offices is advantageous. Salary - £60,000 - £70,000 including bonus and benefits #J-18808-Ljbffr More ❯

Service Desk Lead We are seeking a proactive Service Desk Lead to join our IT Services team. You will be the first point of contact for our internal customers, ensuring an exceptional support experience by resolving technical issues efficiently and professionally. You’ll also work closely with Operational Support and Engineering teams to ensure smooth and effective service … teams for complex or high-risk incidents. Take full ownership of incidents, ensuring frequent communication, expectation management, and timely resolution. Prioritize and manage IT issues in line with agreed service levels. Proactively suggest improvements to enhance first-time fix rates, customer satisfaction, and risk mitigation. Stay up to date with evolving security requirements and industry best practices. Maintain and … uphold service standards, processes, and company policies. What you will bring: Experience delivering excellent customer service in any industry. Proven ability to handle support calls and resolve issues within agreed timeframes. Strong knowledge of Microsoft-based operating systems, especially Windows 10. Experience handling Active Directory (AD) account lockouts, password resets, and basic software installation requests. Experience using ServiceNow More ❯

Service Desk Lead We are seeking a proactive Service Desk Lead to join our IT Services team. You will be the first point of contact for our internal customers, ensuring an exceptional support experience by resolving technical issues efficiently and professionally. You’ll also work closely with Operational Support and Engineering teams to ensure smooth and effective service … teams for complex or high-risk incidents. Take full ownership of incidents, ensuring frequent communication, expectation management, and timely resolution. Prioritize and manage IT issues in line with agreed service levels. Proactively suggest improvements to enhance first-time fix rates, customer satisfaction, and risk mitigation. Stay up to date with evolving security requirements and industry best practices. Maintain and … uphold service standards, processes, and company policies. What you will bring: Experience delivering excellent customer service in any industry. Proven ability to handle support calls and resolve issues within agreed timeframes. Strong knowledge of Microsoft-based operating systems, especially Windows 10. Experience handling Active Directory (AD) account lockouts, password resets, and basic software installation requests. Experience using ServiceNow More ❯

base from offices in the UK, Ireland and the US. The Role The Application Support Manager (ASM) leads a team of Application Support Analysts delivering a world class customer service and support for Tracsis customers. The ASM establishes processes and ways of working, ensuring that the team complies, to ensure the robust provision of support services. The ASM acts … as an escalation point within Tracsis for incident and service request management, providing knowledge and insight to encourage service excellence. The ASM will ensure that the Application Support team resolve issues escalated to them, avoiding further escalation where possible, whilst adhering to Service Level Agreements, KPI targets and maintaining a high level of customer satisfaction. What you … do Team Management: Ensure all the team’s work and activity is captured and recorded within the Tracsis toolsets, following agreed working practices as agreed with the rest of Service Operations. This includes Incidents and Service Requests which must be proactively managed and updated daily Setting KPIs for each individual, ensuring that SLA drives activity within the team More ❯

a Microsoft Data Solutions Support Analyst to join our team. As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk, not only providing day-to-day support but also shaping the evolution of customers' solutions and building a meaningful operational partnership. The Microsoft Data Solutions Support Analyst will … technology and providing an excellent level of customer service. Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers. Confident and capable in handling support calls covering complex and non-routine solutions in a variety of environments. Applying a methodical approach to issue More ❯

permanent Salary: Circa £80,000-£100,000 Hybrid: Minimum of 2 days in the office per week Are you a strategic and people-focused leader with a passion for service excellence? We’re looking for an experienced Service Delivery Manager to lead and evolve our live service operations across multiple disciplines and geographies. Reporting to the … Head of Cloud & Support Operations, you’ll be responsible for the day-to-day delivery of our services, managing a cross-functional team of approximately 50 full-time employees across Service Desk, Application Support, Operations, and Infrastructure. You’ll drive operational excellence, client satisfaction, team development, and continuous improvement—all while maintaining compliance, ensuring cost efficiency, and upholding … service standards. What will the role involve? Leading, coaching, and developing a high-performing, geographically diverse team. Ensuring seamless service delivery, resource planning, and year-round operational continuity. Acting as a key point of contact for clients, championing service quality, performance, and improvement. Managing operational risk, compliance, incident response, and business continuity. Owning financial performance, including More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management More ❯

Social network you want to login/join with: We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working 08.30 … 17.00 Mon/Thur and 08.30-16.30 Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF … APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC More ❯

Social network you want to login/join with: Service Desk Lead, leeds, west yorkshire col-narrow-left Client: UST Location: leeds, west yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Service Desk Lead We are seeking a proactive Service … customers, ensuring an exceptional support experience by resolving technical issues efficiently and professionally. You’ll also work closely with Operational Support and Engineering teams to ensure smooth and effective service delivery. The Role: Serve as the primary contact for internal users, listening to their needs and providing outstanding support. Accurately capture and manage customer issues in ServiceNow. Collaborate with … teams for complex or high-risk incidents. Take full ownership of incidents, ensuring frequent communication, expectation management, and timely resolution. Prioritize and manage IT issues in line with agreed service levels. Proactively suggest improvements to enhance first-time fix rates, customer satisfaction, and risk mitigation. Stay up to date with evolving security requirements and industry best practices. Maintain and More ❯

confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant. Job Description What’s on offer? Contract Type … Hybrid Working Pattern: 7.5-hour shift between 7am – 7pm Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop your technical … skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement. Communicate and collaborate – Act as a More ❯

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯

Arabia. We can deliver projects independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services, Digital Transformation, and Talent Solutions. … provide to our clients. The successful candidate will oversee the resolution of day-to-day queries relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best … practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high-priority service issues CUSTOMER RELATIONSHIP MANAGEMENT Act as a primary point of contact for application management enquiries. Address and resolve customer concerns or service delivery issues. Work with sales teams to identify growth opportunities within existing accounts. TECHNOLOGY More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯