1 to 25 of 102 Service Delivery Jobs in Yorkshire

description Connect to your IndustryDeloitte's Engineering practice is at the forefront of transforming businesses by bringing together cutting-edge tech programme delivery, quality assurance, and testing expertise. We empower clients to modernise their core business through our deep capabilities in application and infrastructure engineering, cloud strategy, transformation … teams deliver value to their customers and the organisation. [FG4.1]Deloitte is at the forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader ...

Primary Care and N3i's wider contracted customer base. This role requires an experienced leader with a strong background in Primary Care clinical systems, service delivery and customer-facing support. Main duties of the job Key Responsibilities Leadership and line management of the DOTS team, including senior … specialist staff, ensuring capacity is matched to contracted demand and priority work. Delivery of the DOTS service against contracted deliverables, service levels and KPIs, with accurate and timely reporting to customers and to N3i leadership. Ownership of the customer training and enablement offer, including Training Needs Analysis ...

Holdsworth Recruitment are excited to be partnering with an established organisation to recruit an IT Service Delivery Manager. This is an opportunity to lead an IT support team and improve how technology services are delivered across the business. Youll oversee day-to-day service performance, support your … team and work with colleagues to make IT services more effective. Key Responsibilities Leading and developing the IT support team Overseeing incidents, service requests and changes Monitoring service levels and sharing performance updates Working with suppliers and internal teams to improve service delivery Experience, Qualifications ...

portfolio, encompassing finance, corporate IT infrastructure, estates and facilities, procurement, insurance, business continuity, organisational risk management and other corporate support services that enable effective service delivery and organisational resilience.The Director will lead the organisations finance function and corporate IT infrastructure, ensuring we have secure, resilient and effective systems … that support service delivery and future growth. Working closely with the Director of Digital and Innovation, the Director will ensure our technology infrastructure is secure, reliable and fir for the future, enabling innovation whilst maintaining strong governance, cyber security and business continuity arrangements.The postholder will provide professional advice ...

Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to £577.76 p/d Umbrella inside IR35 Role purpose/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking … environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient ...

CyberArk . The successful candidate will be responsible for managing support teams, support queues, workload prioritisation, work allocation, escalation management and ensuring incidents and service requests are resolved within agreed service levels. Key Responsibilities Manage support teams and day-to-day operational support activities. Manage daily support queues … ensure incidents and requests are prioritised appropriately. Allocate work across the support team and track delivery against agreed SLAs. Act as the primary escalation point for complex, high-priority or ageing support issues. Coordinate resolution activities across multiple technical teams. Review ticket backlogs, ageing incidents and outstanding actions. Follow ...

eight GP practices This is an exciting opportunity to take a leading role in strengthening how our PCN uses data to support patient care service delivery and improvement Working closely with practice teams and the PCN management team you will help improve SystmOne data quality coding searches … embedded and maintained A key purpose of the role is to ensure that the PCN has reliable data to support patient care contractual delivery population health management proactive care health inequalities service planning and developing Neighbourhood working Data quality and coding Undertake regular reviews of data quality across ...

financial stability for the British people. The Bank of England is a diverse organisation. Each of our 5000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Central Operations delivers critical functions that … management operations, retention, review and deletion services, and the operational controls, processes and management information that support effective lifecycle delivery. The role leads the delivery and continuous improvement of core operational information management services, including Freedom of Information and Subject Access Request handling, records management operations, Red List administration ...

engineers, so when something needs doing, we do it ourselves. That lets us move quickly, fix problems properly and give customers a level of service the big providers can’t match. It’s our biggest advantage, and it’s how we plan to keep growing. Our in-house team … number two, running the business day to day so the CEO can focus on strategy and growth. We have three main teams: Fibre Network Delivery : our field engineers, who install and maintain our network. You’ll line manage this team. Service Delivery : customer service, provisioning ...

number two, running the business day to day so the CEO can focus on strategy and growth. We have three main teams: Fibre Network Delivery, Service Delivery, Network and Platform. Across Fibre Network Delivery and Service Delivery you’ll line manage around 10 people ...

portfolio, encompassing finance, corporate IT infrastructure, estates and facilities, procurement, insurance, business continuity, organisational risk management and other corporate support services that enable effective service delivery and organisational resilience. The Director will lead the organisations finance function and corporate IT infrastructure, ensuring we have secure, resilient and effective … systems that support service delivery and future growth. Working closely with the Director of Digital and Innovation, the Director will ensure our technology infrastructure is secure, reliable and fir for the future, enabling innovation whilst maintaining strong governance, cyber security and business continuity arrangements. The postholder will provide ...

Zenzero is seeking a Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across … client engagements. You will manage major ITIL processes, conduct service reviews, and act as the main point of contact for project transitions. #J-18808-Ljbffr ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent customer experience. … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity ...

About The Role Hippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co-create new service propositions or evolve existing services … user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design. [Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry ...

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Regional Manager to join our Network Health team to look after our northern … home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed ...

creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within Airbus Defence and Space in Stevenage or Portsmouthto join our Digital team. We deliver the expertise, technology … based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operationYou will ensure that service agreements with the provider are observed and concluded. You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement ...

member of the Blood Sciences management team. Reporting to the Operational Lead for Clinical Biochemistry, they will be responsible for the delivery of a 24/7 Clinical Biochemistry service across both hospital sites, supported by the wider management team and other key scientific and clinical staff. … towards the required level 7 qualification. Experience of working at this level in a similar role, of leading large teams, of quality management/service improvement and of laboratory automation would be advantageous for this senior role. The role is advertised as 0.8 wte (30 hours per week). ...

place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across the customer experience will be paramount … success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met, and any Service Improvement initiatives are delivered in a timely manner. Job requirements Requires a relevant bachelor's degree or/ ...

organization's managed security portfolio. The successful candidate will act as a subject matter expert, working closely with Account Managers, Business Development Managers, and service delivery teams to support customer engagement, sales enablement, and opportunity development. Day to day, this involves qualifying and progressing opportunities, presenting managed security … Work closely with Account Managers and Business Development Managers to identify, qualify and progress opportunities. Act as a trusted specialist resource during customer engagements, service introduction calls and solution discussions. Present and demonstrate managed security solutions to prospective customers. Support the creation of high-quality proposals, tenders ...

directly contributing to research that enhances and saves lives. We are seeking maternity cover for our Operational Lead to run the day-to-day delivery of a wide portfolio of complex health data assets. Working at the intersection of university research and healthcare innovation, you will collaborate closely with … down technical and data governance requirements, and keep our data pipelines moving smoothly. Working alongside the Head of Data Connect, you will lead our delivery team, keep projects on track, and ensure our service stays efficient and sustainable. Main duties and responsibilities Oversee the complete Data Connect portfolio ...

staff, patients and communities across the country. Main duties of the job You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations Strong understanding of HR, workforce or people services, with experience designing user ...

Tier 2 operational support for web proxy and secure web gateway technologies, including troubleshooting, root cause analysis, and implementation of corrective actions to maintain service reliability and security Provide guidance and support to Security Analysts, acting as an escalation point during investigations, and contribute to the development of operational … procedures, knowledge articles, and investigation guides that promote knowledge sharing and consistent service delivery Ensure timely and effective handover of ongoing investigations, incidents, and operational issues to maintain continuity of security operations Monitor the health and effectiveness of relevant security platforms and elevate issues affecting visibility or detection ...

staff, patients and communities across the country. Main duties of the job You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations Strong understanding of HR, workforce or people services, with experience designing user ...

Customer Services offering for our global clients in the automotive R&D sector. The Customer Services Manager will oversee both the Applications Support and Service and Repairs (RMA) functions, and is responsible for ensuring an outstanding customer experience. This newly created role requires a strong customer-first mindset … will act as the internal advocate for our customers, ensuring their needs and expectations are represented in discussions on performance, product quality, and service delivery—whether dealing with direct clients or third‐party distributors. Team Leadership: You will lead both the Applications Support and Customer Returns teams. ...

have a background managing large scale suppliers against agreed standards and SLAs? If so, apply now. This contract will see the Network & Infrastructure Service Manager join an enterprise scale organisation at a time of major transformation. It's a great opportunity to make a significant contribution in a challenging … rewarding environment. The Network & Infrastructure Service Manager will be responsible for the following: Own the operational delivery of Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem ...