25 of 25 Service Delivery Jobs in Sheffield

permanent Salary: Circa £80,000-£100,000 Hybrid: Minimum of 2 days in the office per week Are you a strategic and people-focused leader with a passion for service excellence? We’re looking for an experienced Service Delivery Manager to lead and evolve our live service operations across multiple disciplines and geographies. Reporting to the … Head of Cloud & Support Operations, you’ll be responsible for the day-to-day delivery of our services, managing a cross-functional team of approximately 50 full-time employees across Service Desk, Application Support, Operations, and Infrastructure. You’ll drive operational excellence, client satisfaction, team development, and continuous improvement—all while maintaining compliance, ensuring cost efficiency, and upholding … service standards. What will the role involve? Leading, coaching, and developing a high-performing, geographically diverse team. Ensuring seamless service delivery, resource planning, and year-round operational continuity. Acting as a key point of contact for clients, championing service quality, performance, and improvement. Managing operational risk, compliance, incident response, and business continuity. Owning financial performance, including More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

in a clear and concise manner. You will collaborate closely with various departments to empower them with the knowledge and tools needed to enhance efficiency, optimise resources, and improve service delivery. Reporting Analyst The Reporting Analyst will play a crucial role in transforming data into actionable insights, ensuring that our operations are driven by factual analysis and informed decision … in a clear and concise manner. You will collaborate closely with various departments to empower them with the knowledge and tools needed to enhance efficiency, optimise resources, and improve service delivery. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re More ❯

Social network you want to login/join with: Technical Service Manager, Sheffield, South Yorkshire Client: Location: Sheffield, South Yorkshire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of … to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based … on technical environment & service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Participation in a Duty Manager rota and incident management on P1 incidents is required. This is a full-time, permanent role, which can be home-based in the UK/ More ❯

Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP) based in Sheffield. This is a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a … small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. The role includes overseeing ticket progression, managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians … 1s, probation reviews, and performance appraisals. Manage team rotas, absence/holiday tracking, and provide return-to-work support. Monitor KPIs and SLAs, ensuring team targets are met and service quality remains high. Identify and implement team training needs to support ongoing development. Escalate staffing or performance concerns to senior management as needed. Service Desk & Operational Responsibilities Oversee More ❯

thrives on adaptability, teamwork, and ownership. Our leadership style is hands-on and empowering, fostering an environment where every team member’s input is valued. Role Overview The Customer Service Manager is responsible for overseeing the customer service team while ensuring the delivery of excellent customer service and support. The Customer Service Manager will be … responsible for creating a strong and capable customer service team, and delivering a positive customer experience. Salary £40,000 - £45,000 dependent on experience Responsibilities Lead, coach, and mentor the customer service team to achieve performance goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing … knowledge. Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and team objectives are met. Promote a positive and motivating work environment to foster employee engagement and job satisfaction. Ensure adequate staffing levels and effective More ❯

ll shape high-value client relationships, manage complex portfolios, and deliver meaningful change. This role requires a blend of consulting, project oversight, and client relationship skills to ensure exceptional service delivery and support long-term client success. You will work closely with cross-functional teams, lead client initiatives, and manage service quality, meeting contracted commitments and service … trusted relationships with key clients. Define project objectives that align with their goals and regulatory requirements, keeping them informed at every stage. Project Leadership – Oversee end-to-end project delivery, ensuring quality, timeliness, and budget control. Collaborate across teams to manage risks, maintain compliance, and enhance client satisfaction. Innovation & Solutions – Identify opportunities to streamline client processes, enhance efficiency, and … UK Financial Services sector, with a deep understanding of industry regulations, customer needs, and business processes. Proven track record in managing complex projects, from initial requirement gathering to successful delivery, including risk management and stakeholder engagement. Strong leadership capabilities, with experience guiding and developing teams to achieve project and service goals. Strong relationship management experience, able to navigate More ❯

strong working relationships, earning trust through effective communication, and delivering on expectations and deadlines. You’ll also work closely with customer representatives, vendors, and internal teams to ensure seamless service delivery. Innovation and adaptability are at the heart of what we do. As part of this role, you will also support the development of new products and services, ensuring … organisation Skills We Require Of You: Experience in agile, lean, evidence-based and human-centred design frameworks Able to simplify complex ideas and communicate them clearly Design user journeys, service maps, documentation, user flows and wireframes Motivated team player and able to work collaboratively building features that impact customers You are motivated by owning production platforms, products, from inception … Benefits: Competitive Salary with Benefits 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile More ❯

Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Do have experience of managing and optimising the performance of a technical service and sales team? Do you have knowledge of working with Doors or Doorsets, or experience of building regulations, building product enquiries, orders and estimating? Do you want to apply … the performance of our teams handling commercial door set quotes, door kit estimates and RMI orders resulting in operational efficiency, improved quote and order accuracy, and driving a customer service transformation that elevates satisfaction and responsiveness. The Technical Services Manager role would suit someone who has experience of implementing structured root cause analysis to resolve recurring issues, fostering cross … functional collaboration, and leveraging data-driven insights to support continuous improvement. Ultimately, the Technical Services Manager is responsible for ensuring seamless operations, high-quality service delivery, and a culture of accountability and growth. You will be keen to work onsite, alongside our internal teams to provide team supervision & leadership, customer service oversight, and r oot cause analysis More ❯

times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Smithywood Office, Sheffield & Working from Home Work type: Permanent. 37 hours per week, Monday - Friday. We have two … exciting opportunities for a Discoloration Engineer to join the Network Engineering team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people … have a vacancy for a newly created Discoloration Engineer role within the Network Engineering Team, part of the wider Network Planning and Engineering department in the Clean Water Services Delivery Business Unit. This role will be based in the South & West Network Engineering team but will cover the entire Yorkshire area, working alongside our Senior Discoloration Engineer and other More ❯

Social network you want to login/join with: Service Delivery Analyst (Service Desk), Sheffield Client: Location: Sheffield, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 13c1d48ade20 Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: We have a new exciting role available for a Service Delivery Analyst to work … strategies and business requirements. Main Responsibilities: Provide a single, central point of contact for all users of IT services, handling incidents, problems, queries, and requests primarily via telephone, self-service portal, and email. Provide effective first-line fault resolution, ensuring technical accuracy, consistency, and compliance with best practices within the timescales specified in Service Level Agreements. Promote a More ❯

hybrid role, offering a competitive salary of up to £50,000, where you will have the opportunity to play a crucial part in managing key IT relationships with Managed Service Providers (MSPs) and vendors. About the Role: As the IT Partner Manager, you will be responsible for overseeing and developing the relationships with the company’s MSPs and IT … vendors, ensuring effective service delivery and maintaining strong, mutually beneficial partnerships. In addition, you will leverage your own technical expertise to guide and support internal teams, ensuring that the right solutions are implemented and aligned with the company's business needs. You will act as the point of contact for managing vendor performance, negotiating contracts, and driving continuous … improvement in IT service provision. Key Responsibilities: Manage and maintain relationships with MSPs and IT vendors, ensuring service level agreements (SLAs) are met. Collaborate with internal stakeholders to identify IT needs and ensure vendors deliver on requirements. Provide technical guidance and support to internal teams when integrating and managing IT solutions. Negotiate contracts and manage vendor performance to More ❯

application , which will enable you to become a functional expert . The role will be based in the UK (on site & remote). You will be part of the Service Delivery Team. This team provides 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and … other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change. Ensure a professional and proactive approach to service delivery, aiming to go above and beyond just supporting customers. Participate in project and implementation activity to support the service readiness ahead of go live. Respect all … agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule to ensure the resolution of incidents. When functional questions arise, bridge between the client’s More ❯

guidance on the implementation and configuration of KnowBe4 products for high-profile or complex customer environments. Lead initiatives for continuous improvement of support processes and tools, driving innovation in service delivery. Mentor and develop Advanced Support Engineers, fostering technical excellence and career growth within the team. Minimum Qualifications: Familiarity with standard concepts, practices and procedures within the IT Security More ❯

Head of Service Operations Requirement to be on site minimum 3 days per week Located at our Service Operations Centre in Sheffield, UK 6 month contract A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost Managed Services Provider (MSP) organisations. The Head of SOC … will work as part of the Customer Delivery Division Management. Reporting to the Customer Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre across Sheffield and Dublin Locations. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management … The Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed, remote management and monitoring More ❯

Duration: 12 months Salary from - to: £38,205 - £42,978 Full description: As a Research Fellow, you will be an integral member of the Active Together team, supporting the delivery of a large and complex cancer rehabilitation programme at the AWRC and sites across Yorkshire. Working closely with the project manager, wider team, and fellow researchers, you will be … at the heart of delivering a pioneering multidisciplinary cancer rehabilitation service, contributing to its development, evaluation, and rollout across the county. We are looking for a PhD qualified researcher in a relevant field with publication and conference experience to lead the data-related aspects of our cancer rehabilitation service. You will oversee data collection and evaluation across multiple sites … include secure data collection, database management of confidential medical data, data analysis, and visualization. You will share results with the funder, Yorkshire Cancer Research, and all stakeholders involved in service delivery. Communicating your findings locally and internationally will be a key part of your role. You will also contribute to developing, evaluating, and implementing this groundbreaking cancer rehabilitation service More ❯

by 1st September, a critical period for our customers. This is a great opportunity to join a supportive and collaborative team in our Sheffield office, delivering best-in-class service to the schools and educators who rely on Tes. What does the process look like? Once you submit your application: Our team will review your CV and experience. If … phone, email, and webchat. Handle and resolve customer enquiries efficiently and empathetically. Maintain accurate records of interactions and solutions provided. Collaborate with internal and external partners to ensure seamless service delivery. Work in line with service level agreements (SLAs) and quality standards. Stay up to date with product and payroll knowledge to offer expert advice. Support other operations … development. Occasional weekend support may be required during peak times (time off in lieu will be provided). What will you need to succeed? Previous payroll support or customer service experience (preferred but not essential). Ideally, a professional payroll qualification (e.g. CIPP) — again, not essential. Strong interpersonal and communication skills. Ability to solve problems calmly and logically. Confident More ❯

College Vacancy Description This is a hands-on, customer-facing role offering valuable experience within a dynamic IT environment, helping to build practical skills while contributing to the reliable delivery of essential digital services across the organisation. Main responsibilities: Support the development, implementation, and maintenance of the College’s primary business information systems, in-house platforms, and digital services … the IT systems team and with infrastructure engineers to develop integrated IT solutions that address root causes, improve functionality, and support digital transformation. Respond to user-reported incidents and service requests in line with agreed Service Level Agreements (SLAs), maintaining a high standard of customer service and issue resolution. Assist in analysing user requirements and translating them … systems, including supporting the roll-out of software updates, new features, and infrastructure changes. Foster positive working relationships with external suppliers and third-party support providers to ensure effective service delivery and system performance. Cross-college Responsibilities: You may be required to participate in cross-college teams and working groups on key projects. You may need to attend More ❯

multiple Supported Living and Community Support packages. Ensure full compliance with CQC requirements and Local Authority frameworks for Supported Living. Be responsible for operational performance and the quality of service delivery. Act as a member of the Senior Leadership Team, contributing to strategic planning and service development. Lead on outcome-focused support, implementing Positive Behaviour Support (PBS) plans More ❯

Job Title: Administrator As a small charity with limited resources and a huge need for our service, it is vital that we work efficiently and effectively to support as many people as possible. As an Administrator, you will work with the Director and the legal team to facilitate the smooth running of the organisation and the effective delivery … the following attributes: Highly organised with the ability to take initiative and solve obstacles to efficient working. Supportive and able to facilitate colleagues in a busy, and sometimes stressful, service delivery setting. Committed to our vision that all those seeking sanctuary in South Yorkshire should have access to justice and be treated with respect and fairness. Some experience More ❯

annum, depending on experience Closing Date: N/A We now have an excellent opportunity for an experienced Security Engineer to join the team in Sheffield, to install, commission, service and repair security systems, in a customer-faced role. The position: Permanent, full-time 40 hours per week and overtime Gough and Kelly value hard work and commitment, and … us: Excellent rate of pay - £28-37k per annum, depending on experience Overtime available, paid at a premium rate Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays Employee Assistance Programme (EAP) Private Healthcare Scheme (with length of service) Employee Benefits Programme (with length of service) 1 in 13, £250 stand … vehicle (with private usage) and fuel card Ongoing product training Pension Scheme Employee Recognition Scheme - Engineer of the Month Cycle to Work Scheme Company social events To install, commission, service and repair CCTV and access control systems To ensure repairs and installations of systems are to a high standard and completed in a timely manner To meet with clients More ❯

AI and digital tools to enhance sales performance and customer engagement. Build strong client relationships, ensuring retention and growth. Collaborate cross-functionally to align on go-to-market and service delivery. Monitor market trends and competitor activity to inform strategy. Support revenue operations (RevOps) to streamline sales processes. Requirements Proven senior sales leadership experience in IT, tech, or managed More ❯

build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the business to define … the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further headcount planned More ❯

potential customers, while sticking to best in class bid management practices. The Bid Manager will be able to demonstrate their knowledge and expertise when it comes to ICT managed service solutions, including tech, service delivery, and the commercial side of medium to large IT outsourcing deals. Plus, they will understand how solutions are delivered through different models … the business development team by coordinating the entire bid process for competitive tenders. What to expect: Management of the end-to-end bid process, ensuring the timely and consistent delivery of high-quality bid submissions on time, to budget and specification Ensure consistent communication with Senior stakeholders both internally and externally Create and execute repeatable, innovative bid plans including More ❯