26 to 50 of 50 Service Delivery Jobs in West Yorkshire

expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role. The role Overview As IT Service Desk Manager, you will be responsible for the leadership, performance and continuous improvement of the first/second line Service Desk team, ensuring colleagues … logical approach to problem solving and prioritising work based on business impact and urgency. This role combines hands–on team leadership with operational delivery, ensuring the Service Desk consistently meets agreed KPIs and SLAs. You will be responsible for developing a motivated, skilled and customer-focused team, embedding ...

senior technology leader, you will be responsible for managing the full life cycle of IT contracts and supplier agreements, ensuring maximum value, compliance, and service delivery across the organisation.Key responsibilities include: Managing IT contracts from initiation through to renewal, variation, and termination Acting as the primary contact … contract records and governance documentation Providing commercial and contractual advice to support projects and procurement activities Identifying opportunities for cost savings, risk mitigation, and service improvement Leading supplier review meetings and relationship management activities Producing performance and risk reports for senior stakeholders What you'll need to succeed Proven ...

skills and an ability to analyse technical information from multiple sources, allowing the provision of highly effective solutions in complex environments. Strong quality and service focus. Experience of delivering complex projects and/or incident recoveries. Experience of operating in a service delivery environment with good understanding ...

ingenuity AND intelligent technology. That belief is embedded in everything we do. We call it the genius of the AND: deep expertise AND practical delivery, innovation AND responsibility, ambitious work AND sustainable careers. Through our Guide, Build and Equip approach, we help organisations embrace change, deliver meaningful impact … this, you will need to be able to: Have solid experience of managing and deploying production services in Azure covering all aspects of service delivery such as architecture design, infrastructure provisioning (IaC), CI/CD pipeline automation, high availability, monitoring, security, and cost optimization. Build and maintain ...

Position Title : Account Manager Department : Sales Location : Hybrid - Remote/Harewood, Leeds Job Type : Full-Time Industry : Managed Service Provider (MSP) - Online Backup and Disaster Recovery About Us Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss … event of a disaster. Job Summary: We are seeking an experienced and proactive Account Manager to join our team at a leading backup managed service provider. In this role, you will be responsible for building and nurturing strong relationships with our clients, ensuring they receive exceptional service ...

flexible. What matters most is your ability to combine strong technical understanding with outstanding leadership skills, someone who can balance strategic vision with practical delivery and foster a culture of trust, growth, and excellence. If you’re passionate about leading people, influencing technology direction, and working in an environment … lasting impact. What You’ll Be Doing: Oversee IT operations and infrastructure across multiple sites Lead and mentor a team of engineers and service desk professionals Champion cyber security and risk management initiatives Work closely with senior stakeholders to align tech strategy with business goals Introduce improvements and fresh ...

automation. For more information, please visit solera.com. The Role We are looking for a Data Engineer who will be a key member of the Service Delivery team, responsible for designing, building, and maintaining scalable data pipelines and data products that support analytics and operational decision-making across … applicable law. We also do not tolerate harassment of any kind. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions and fleet solutions - Solera is home to many leading brands ...

About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests … handled effectively in line with agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support, covering both user-focused ...

meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.Job Title: Electrical Bias EngineerCBRE Global Workplace Solutions is a leading global provider … chilled beams• Experience and understanding of HVAC systems• Understanding of a CDM process• Excellent facilitation, communication skills at all levels• Evidence of Excellent Customer Service Delivery• Able to organise self to manage assigned tasks, determine material requirements.• Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk ...

guides, and support materials Gather structured customer feedback and champion customer needs internally Collaborate with Product on insights that shape the roadmap and improve service delivery What we're looking for Passion for SaaS products, AI, and emerging technologies Strong communication skills with the ability to simplify technical ...

primary escalation point for complex incidents. You will ensure SLA compliance, provide technical mentorship to analysts, and support threat hunting to improve service delivery. The role requires strong communication skills, experience in alert triage, and the ability to coordinate with internal teams and customers. #J-18808-Ljbffr ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers receive a consistently … complex technical issues and ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment ...

Full-time Permanent Baildon, West Yorkshire £45,000 - £55,000 + benefits IT Manager job in Baildon - leading IT strategy, infrastructure, cyber security and service delivery for an established construction business, supporting both office and site-based teams click apply for full job details ...

join our Sales team in a hybrid role covering the Leeds area. You will be the main point of contact for clients, managing service delivery and ensuring value from our backup and disaster recovery solutions. You will build relationships with key decision-makers, generate new business, negotiate contracts ...

services are shaped around genuine user needs and evidence-based insights. The successful candidate will bring strong expertise in user research, stakeholder engagement, Agile delivery, and research methods, with the ability to influence decision-making and champion user-centred design approaches across teams and organisations. Key Responsibilities Plan … Design and conduct appropriate qualitative and quantitative research activities to understand user needs, behaviours, and motivations. Translate research findings into actionable insights that inform service and product decisions. Produce high-quality research outputs, reports, recommendations, and artefacts. Facilitate stakeholder interviews, workshops, usability testing, and research sessions. Work closely with ...

Linux. The successful candidate will diagnose issues, deploy and support complex broker solutions, manage incidents, and communicate effectively with stakeholders in a service-delivery context. #J-18808-Ljbffr ...

Account Manager to build strong client relationships and ensure value from our backup and data protection solutions. You will be the primary contact, manage service delivery, and collaborate with internal teams to meet SLAs and performance expectations. The role involves proactive prospecting, negotiating contracts, and closing deals ...

Ready to take the next step in your career? Join a leading managed service provider specializing in modernizing and securing critical enterprise infrastructure.The organization simplifies technical service management across cloud,network,and cybersecurity platforms,enabling global clients to streamline operations. The company is inviting applications from experienced professionals … providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities and process refinements to continuously improve service delivery. Responsibilities Run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. Set shift agendas, balance workloads, and promptly address ...

operational efficiency. You will work across AI, data, architecture, automation, security and governance, taking ideas from initial concept through to production and ongoing service delivery. Key Responsibilities Develop and shape the organisation’s AI strategy, roadmap and architecture. Design secure, scalable and reusable AI solutions and implementation patterns. Identify … enterprise solutions. Data & Integration: Data architecture, governance, structured/unstructured data, APIs, search and information management. Modern Engineering: Automation, deployment, testing, observability, DevOps and service transition. Security & Governance: Secure-by-design architecture, identity, privacy, data protection, AI risk and governance. Customer & Commercial: Consultancy, pre-sales, technical workshops, bids ...

design decision-making. AI-assisted development , including GitHub Copilot and coding agents. Secure development, automated testing, observability and production support. Experience with technical risk, delivery, mentoring and stakeholder management. Strong communication and collaboration skills. Hands-on approach with the ability to lead and mentor engineering teams. Desirable Docker/… containerisation. Azure API Management. Cloud-native architecture. Contract, performance, resilience and security testing. Legacy modernisation within regulated environments. NHS digital standards and secure service delivery. Keywords: C# | .NET | Azure | Terraform | GitHub Actions | CI/CD | REST APIs | Microservices | Distributed Systems | Docker | Azure API Management | GitHub Copilot | AI | DevOps | Cloud ...

work. This position requires flexibility, as you may occasionally need to work from any of our UK and European offices to meet service demands. THE TEAM The Addleshaw Goddard ITTraining Team is a key resource supporting 3,200+ employees globally. As the Firm continues to grow and invest … THIS ROLE The following list is not exhaustive but outlines the coreresponsibilities of the role. AI LITERACY, AWARENESS & RESPONSIBLE USE Lead the development and delivery of structured AI learning for colleagues at different roles, levels and stages of confidence. Deliver practical learning on AI literacy, opportunities, limitations, responsible ...

cloud‐native architectures. They will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions. With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement … innovative service offerings. They will collaborate with cross‐functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimisation. Responsibilities Technical Expertise & Advisory Act as a technical expert and advisor on OCTO‐driven projects, providing support in areas like disaster recovery ...

Engineer to act as the dedicated technical lead for a strategic Higher Education customer. This customer-facing role combines enterprise networking expertise, technical leadership, service ownership, and consultancy. You will be the primary technical point of contact, providing guidance across operational support, network transformation projects, and strategic planning. … existing network estate. Key Responsibilities Act as the trusted technical advisor and primary escalation point for a major customer. Lead technical discussions, workshops, service reviews, and governance meetings. Oversee network operations, service performance, resilience, and security. Manage complex technical escalations and coordinate resolution activities. Drive service improvement ...

audio-visual support across its two College sites and the feeder primary schools it supports. This is a varied role covering service desk support, desktops and laptops, Microsoft 365, Microsoft Entra, networks, wireless systems, AV equipment, livestreaming, CCTV, telephony and access control. The role Reporting to the IT Services … Delivery Manager, you will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services ...

patterns and improvement opportunities. Align partner strategy with wider commercial objectives. Working Model Work with a Customer Success Manager responsible for day-to-day service and operational support. Retain accountability for overall partner portfolio performance. Ensure clear boundaries between commercial ownership, portfolio management and service delivery. Provide … foster a positive Impact on our community Company Benefits Our comprehensive benefit package includes: 25 days holiday rising to 30 with each year of service Private Medical Insurance covering dental and optical Company pension scheme Life Assurance – 4x your annual salary 1 day paid volunteering per year Enhanced maternity ...