7 of 7 Service Design Jobs in the North East

the DDAT Strategy through implementation, management, and ongoing support. You will leverage your technical and business knowledge, along with coordination skills, to manage daily operational activities and relationships between service functions and business areas, ensuring a unified approach to service delivery from initial service design to service decommissioning. You are required to work across NHSBSA … needed. What do we offer? o Hybrid working - flexibility to work mostly from home with options for office work or if needed, up to 27 days leave (increasing with service) plus 8 bank holidays o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Salary sacrifice schemes o Employee Assistance Programme (24/7 support … o Access to benefits and discounts Main duties of the job Developing, implementing, and supporting ICT solutions and design strategies in a multi-supplier environment. Analyzing technical designs and providing business with assurance on supplier proposals. Supporting a wide range of ICT services including telecoms, data networks, and server infrastructure. Knowledge of infrastructure services like Microsoft Server, Active Directory More ❯

opportunity for someone who is eager to learn, innovate, and make a real difference in the healthcare sector. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development Active … high street discounts! Main duties of the job As a Junior Software Developer, your main responsibilities will include: Building user-centred, web-based systems aligned to NHS and Government service standards. Coding high-quality software with a test-driven approach. Managing source code with our version control system. Designing, coding, testing, and documenting simple programs or scripts under the … Understanding information security and the types of security controls that can be used to mitigate security threats within solutions and services. Assisting as part of a team on the design of components of larger systems. Being aware of how to integrate systems and the challenges of designing, building and testing interfaces between systems. Actively participating and contributing to the More ❯

closely with cross-functional technical teams and client stakeholders to shape digital solutions that align with strategic objectives. Working within agile frameworks, you’ll join forces with professionals in design, engineering, and user research to deliver impactful outcomes. You’ll contribute to setting product direction, defining key features, and managing prioritization through structured backlog management. Facilitating workshops and discovery … depends on having substantial experience as a product manager, particularly within complex, full-lifecycle projects. You should be well-versed in software development principles, agile methodologies, and human-centered design practices. Your application and interview should highlight how you have: Experience working within a Central Government body Created and secured alignment around product visions and MVPs Used service design methodologies to explore the broader product environment Translated strategic roadmaps into actionable delivery plans Navigated senior stakeholder expectations while ensuring effective delivery Demonstrated excellent communication and interpersonal skills Fostered team culture built on collaboration and mutual trust Beyond product management expertise, we’re also looking for foundational consulting capabilities. In your interview, be ready to show how More ❯

closely with cross-functional technical teams and client stakeholders to shape digital solutions that align with strategic objectives. Working within agile frameworks, you’ll join forces with professionals in design, engineering, and user research to deliver impactful outcomes. You’ll contribute to setting product direction, defining key features, and managing prioritization through structured backlog management. Facilitating workshops and discovery … depends on having substantial experience as a product manager, particularly within complex, full-lifecycle projects. You should be well-versed in software development principles, agile methodologies, and human-centered design practices. Your application and interview should highlight how you have: Experience working within a Central Government body Created and secured alignment around product visions and MVPs Used service design methodologies to explore the broader product environment Translated strategic roadmaps into actionable delivery plans Navigated senior stakeholder expectations while ensuring effective delivery Demonstrated excellent communication and interpersonal skills Fostered team culture built on collaboration and mutual trust Beyond product management expertise, we’re also looking for foundational consulting capabilities. In your interview, be ready to show how More ❯

This role focuses on measuring, analyzing, and continuously improving the customer experience, helping integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4's Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also requires strong collaboration with … other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas … for enhancement Design and maintain comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to "shift-left" and bring more self-serve options to relevant service requests Collaborate closely with product teams to ensure seamless customer experiences across all touchpoints Document and share customer support insights with relevant departments to improve company-wide service More ❯

CISM, etc.). Apply now to make a significant impact on NHS BSA's cyber security strategy! What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working largely remotely)o Career development … DHSC Cyber Assessment Framework, and HM Government Cyber security strategy. Develop, maintain, and promote security procedures and standards in line with NHSBSA requirements. Implement, monitor, and report on agreed service levels, KPIs, and standards within security operations. Oversee the lifecycle of security solution implementation, ensuring accurate translation and operation. Engage and foster relationships within the organisation and with third … security incidents, vulnerabilities, and malfunctions, ensuring efficient resolution. Conduct forensically sound acquisitions of computer systems and media for evidence collection. Provide advice and guidance in penetration testing and improving service offerings. Carry out reviews, internal audits, and spot-checks to ensure effective operation of security measures. Provide expertise in the design and implementation of specialist security technologies and More ❯

Job summary Join the NHS Business Service Authority as a Support Specialist! Are you passionate about using technology to make a real impact? Do you have experience in software support and a keen interest in supporting essential NHS services? Can you work closely with a talented and motivated team in a business-critical environment, maintaining and enhancing NHS back … if you can, and you are up for the challenge, we would love to hear from you! What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Flexi timeo Hybrid working model (we are currently working largely remotely)o … team of diverse IT professionals who work to exacting standards and SLA's. o You will also be working with internal and external stakeholders ensuring the delivery of outstanding service, resolving issues and enquiries from users and stakeholders on a daily basis. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the More ❯