20 Service Design Jobs in the Midlands

Service Designer/Service Design/Service Design Consultant/Design/Service Consultant/Contracts/RACI/ServiceNow/Service Management/ITIL/ITIL Processes/ITIL Procedures/IT/6 month contract/£500 - £600 per day … Inside IR35 One of our leading clients is looking to recruit an experienced Service Designer. Location - Remote/Warwickshire Duration - 6 months initial contract Day Rate - £500 - £650 pd Inside IR35 Experience: Experience of 5 years in service design Understanding of Agile and Lean principles and values … Understand, analyse and map complex user journeys and processes Own the service design deliverables like: user journey maps, stakeholder maps, personas, flow-charts, system maps, blueprints, roadmap, user stories etc Confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been more »

Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in place. … Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and release meets … the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. - Liaise with Service Management leads (i.e. Service Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in more »

We’re looking for a talented UX designer to join our growing experience design team. You’ll be playing a key part in an ambitious team, working with a wide variety of high-profile brands across a diverse mix of design briefs. The perfect candidate will have excellent … attention to detail and be brilliant at seeing simple answers to complicated experience design challenges. You’ll know and practise industry-standard user-experience design techniques and processes and will have a user-centred design portfolio, showing a broad range of design ideas backed up with … which meet customer needs Collaborating with the wider creative team to define, shape and implement effective customer journeys Plan and facilitate client workshops and design sprints Skills and experience required: Extensive design industry experience within an agency environment Ability to create engaging experiences across UX, product, service more »

all our users. Find out more on our blog, Digital Trade. Responsibilities Your key tasks as a Senior Interaction Designer will involve: Work with service managers and programme directors to develop design concepts Potentially have responsibility across complex services Help set direction and embed good practice within teams … to understand and use Ensure that accessibility and usability are built into designs from the outset, and meet web standards and GDS/GOV.UK design principles Be an active member of the DBT user centred design community. Essential Skills and Experience You will need to have demonstrable skills … and experience of: Evidence and context-based design: design systems for use across multiple services and can identify the simplest of a variety of approaches User focus: you can demonstrate experience in meeting the needs of users across a variety of channels Prototyping: you can use a variety more »

flexibility and hybrid working, a bonus scheme, 28 days holiday (+BH) and more. A leading organisation in the Net Zero space is seeking a Design Manager to run the UX and design function and deliver low carbon energy services. By supporting innovators to commercialise and deliver the future … a greener future, and you could be a part of it. What you’ll be doing Leading a small team of practitioners in UX Design and Service Design, you will be working alongside a research and insights team focusing on products and services in the low-carbon … and externally, so will be well-versed in building relationships and working with practitioners across varied disciplines. Your role will be multidisciplinary, spanning management, design leadership and strategy, and supporting hands-on with design and research work. Alongside mentoring and educating your own team in the design more »

and many other benefits Hays Technology are working in partnership with Birmingham City Council to recruit a Head of Practice leading on user centred design in the Digital and Technology Service on a permanent basis. About Digital and Technology Services at Birmingham City Council: This is a really … Birmingham City Council, Europe’s largest local authority. With unprecedented investment in people and digital, a solid strategy, empowering leadership and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s … the way services are delivered and build the digital council of the future. Job purpose: We are looking for someone passionate about user centred design, inspirational, eternally optimistic and loves a challenge. This role will offer you the opportunity to work as part of an exciting new Product function more »

We have an exciting Service Transition Manager FTC initially until July 2026 which is hybrid based in Birmingham. This role will oversee the transition and release of critical modules within a new system into operational support. Candidates applying for this role should have demonstratable experience with the following:- Likely … qualified/relevant degree and have significant experience in transition management or have substantial on the job experience in this area. Strong people and Service Management skills where needed. Proven analytical and problem-solving skills used to identify and implement in the service area. Have led and shaped … transition into operational service with a focus on handing over to operational support teams and Service owners ensuring the service can be effectively supported once systems have entered business as usual operation. A strong understanding of ITIL Design and Transition processes (including Change Management) and an more »

About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our Service Delivery Managers, the wider IT team and across business functions … you will assist in managing the end-to-end service delivery process, including service design, implementation, ongoing support and continual improvement. You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is operating at the highest … the organisation. Assist the SDMs as a key point of contact for suppliers, helping to build strong relationships. Play an active role in the Service Community across Technology promoting best practice and ensure consistent ways of working. Monitor and analyse suppliers performance, ensuring SLAs are met and documented, and more »

to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the … tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together … infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active more »

to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the … tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together … infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active more »

engineering community to produce and ensure user-centred software is developed based on business requirements and following best practiceWork collaboratively with colleagues to explore, design and deliver solutions to client problemsMaintain client relationships and troubleshoot issues through collaboration Design and manage software development and deployment pipelines resolving issues … employee contributions of 2%)25 days holiday plus UK public holidaysPerkbox access for a wide range of discountsCritical illness coverLife assurance and death in service coverVolunteer daysCycle-to-work scheme for the avid cyclistsSalary sacrifice electric vehicles schemeSeason ticket loansFinancial and general wellbeing sessionsFlexible benefits scheme with options of … coverprivate dental coveradditional company pension contributionsadditional holidays (up to an extra 2 days)wellbeing contributioncharity contributionstree plantingHi, we’re Hippo Digital.At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a more »

you’ll already be an expert in your field. You’ll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients, and team members, and to continue to develop as a … employee contributions of 2%)25 days holiday plus UK public holidaysPerkbox access for a wide range of discountsCritical illness coverLife assurance and death in service coverVolunteer daysCycle-to-work scheme for the avid cyclistsSalary sacrifice electric vehicles schemeSeason ticket loansFinancial and general wellbeing sessionsFlexible benefits scheme with options of … coverprivate dental coveradditional company pension contributionsadditional holidays (up to an extra 2 days)wellbeing contributioncharity contributionstree plantingHi, we’re Hippo Digital.At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a more »

other Product Managers. You’ll also be a confident leader of programs of delivery with multi-disciplinary teams and an expert in user-centred design approaches. Hippo will provide exciting opportunities to coach, lead and influence clients and other Hippos, and further develop your skills as a leader.Your role … exercises, remotely and in-personBuild capability in others, helping colleagues and clients know what to do when you are not aroundProvide expertise in the design and redesign of operational processes at any stage of the product lifecycle and guide others in the implementation of recommendationsWhat makes us greatAs well … employee contributions of 2%)25 days holiday plus UK public holidaysPerkbox access for a wide range of discountsCritical illness coverLife assurance and death in service coverVolunteer daysCycle-to-work scheme for the avid cyclistsSalary sacrifice electric vehicles schemeSeason ticket loansFinancial and general wellbeing sessionsFlexible benefits scheme with options of more »

employee contributions of 2%)25 days holiday plus UK public holidaysPerkbox access for a wide range of discountsCritical illness coverLife assurance and death in service coverVolunteer daysCycle-to-work scheme for the avid cyclistsSalary sacrifice electric vehicles schemeSeason ticket loansFinancial and general wellbeing sessionsFlexible benefits scheme with options of … coverprivate dental coveradditional company pension contributionsadditional holidays (up to an extra 2 days)wellbeing contributioncharity contributionstree plantingHi, we’re Hippo Digital.At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a … humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data more »

User Centred Designer – UX, Product, Service, Wayfinding Mansfield, UK (On-site/Hybrid) Up to £60,000 (Dependent on Experience) Applause IT is searching for a User Centred Designer with exposure to digital and physical design challenges within UX to join a leading creative, multi-channel Marketing agency. … this isn't an opportunity to be missed! As part of their dynamic team, you will be the client facing consultant, contributing to diverse design projects for some of the world’s most well-known retail brands. They are looking for a User Centred Designer with expertise problem solving … not only digital solutions but physical solutions, too. If you're well-versed in a multitude of different design techniques, love to promote the human-centred approach and possess a portfolio that demonstrates a wide range of design ideas supported by data then read on! This User Centred more »

and experience of diverse products and business requirements - Experience in developing solutions in a large complex organization - Ability to translate user requirements into ICT service designs - Experience in analyzing systems, processes, and operational procedures for continual improvement - Ability to lead technical meetings and drive discussions - Familiarity with business analysis … and new initiatives. 8. Represent and promote the reputation and values of the organization at various meetings and groups. 9. Ensure a balance between service and cost in design decisions. 10. Build and maintain relationships with Managed Service Providers and other suppliers. 11. Undertake other duties as more »

and experience of diverse products and business requirements - Experience in developing solutions in a large complex organization - Ability to translate user requirements into ICT service designs - Experience in analyzing systems, processes, and operational procedures for continual improvement - Ability to lead technical meetings and drive discussions - Familiarity with business analysis … and new initiatives. 8. Represent and promote the reputation and values of the organization at various meetings and groups. 9. Ensure a balance between service and cost in design decisions. 10. Build and maintain relationships with Managed Service Providers and other suppliers. 11. Undertake other duties as more »

An office-based role with site visits on construction sites and site surveys of existing buildings. Working as part of internal and wider project design team. Designing building services for refurbishment & new builds including heating, lighting, ventilations systems etc. producing technical drawings using Autocad and Revit. Assisting Co-ordination … with other disciplines and specialists Assisting preparation of building service designs, calculations, specifications and reports Assisting engineers in managing projects Base working knowledge of AutoCAD and Microsoft software Good working ethic Attention to detail Training This course will enable you to meet the demands of employers in the construction … and the built environment sector and adapt to a constantly changing world; with specific emphases on the design, manufacture, and installation of housing, using off-site, factory-built and new digital technologies such as BIM and construction management programmes The course is delivered part-time, enabling you to fit more »

XSLT, Business Objects, Web Services, Microsoft Visual Studio. * Proficient in database software egSQL Server, Oracle, MySQL. * Demonstrate experience of translating user requirements into ICT service designs. * Familiar with business analysis techniques which help in modelling and understanding a business and its operation eg functional business models, statistical process control … If your qualification aligns with this position, please apply by submitting your CV below. To apply today, contact Neha Cherian (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary more »

XSLT, Business Objects, Web Services, Microsoft Visual Studio. * Proficient in database software e.g.SQL Server, Oracle, MySQL. * Demonstrate experience of translating user requirements into ICT service designs. * Familiar with business analysis techniques which help in modelling and understanding a business and its operation e.g. functional business models, statistical process control … aligns with this position, please apply by submitting your CV below. To apply today, contact Neha Cherian on 01675 678354 or email Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary more »