13 of 13 Service Design Jobs in the Midlands

About the team:As a Senior Experience Designer, you will design and deliver exceptional end-to-end customer and colleague experiences, integrating UX and Service design expertise to transform user journeys into seamless and memorable interactions. The role emphasises creating scalable service blueprints, combining user insights … with business objectives across all touchpoints.The role will report into the Head of Design and Research and work alongside a new and growing team. Please note, this role can be based in either the Wolverhampton or Chatham office and has the benefit of operating within our hybrid-working policy … travel between UK offices will be required. What you will be doing: As Senior Experience Designer, you will have the opportunity to lead the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the More ❯

Service Manager I am working with a market leading professional services business who are looking to improve their Service Management offering globally. This role lends its hand to Service design, Service Transition and Change Management and the incumbent will be responsible for delivering programmes to … improve all of these remits. If you're a strong all round Service Management professional and have a real passion to make global change then this is the role for you! I am looking for: - Overall Service Lifecycle experience (Service Design, Service Transition & Change Management More ❯

IT Service Lifecycle Manager/IT Service Manager A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis. Responsibilities and Duties: Lead the Service Lifecycle process to ensure that new … and existing services meet business needs and are scalable and sustainable. Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities. Oversee the service portfolio, ensuring that all services are aligned with the organisation’s strategic objectives and … deliver value and that all services contain up- to-date and accurate information. Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption. Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and More ❯

Service Designer Opportunity to play a pivotal part in a collaborative, cross functional team for a well-established household name and key player in their industry. £70,000 - £80,000 p/a Car or Car allowance monthly up to £7K p/a Private Healthcare Hybrid - Warwickshire To … aspects of their applications. The solutions architects working on their respective applications will sit either side and your role will involve leading in the Design, Transition and Assurance of their services. You will oversee the production and update of service operating models, technical and architectural governance inclusive of … all aspects of governance and regulations. As well as understanding the technical side of IT and Service Design you will have superb soft skills across communication, planning and being able to discuss with both Technical and non-technical people, crucially you will have demonstrable experience of having done More ❯

IT Service Lifecycle Manager Location: Birmingham (up to 40% remote) Salary: £65,000 - £75,000 + Excellent Benefits Working Pattern: Full-time, 35 hours/week (flexible & hybrid working available) Department: IT Service Delivery - Service Management A global legal organisation with a strong UK presence is seeking … an experienced IT Service Lifecycle Manager to join its collaborative and forward-thinking IT function. This role is central to ensuring IT services are designed, transitioned, and operated effectively, with a strong focus on service governance and continual improvement. You'll work within a highly structured, ITIL-aligned … environment, managing relationships with stakeholders and third-party partners across the full service lifecycle. It's an excellent opportunity for someone looking to contribute to a mature, high-performing IT function within a regulated, professional services setting. What you'll be doing: Lead the full lifecycle of IT services More ❯

Service Delivery Manager (DV Security Clearance) The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services … delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: Introduce and manage SLAs and KPIs on behalf of the CIS Department. Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. Lead or consult on continuous service improvement initiatives. Facilitate collaboration More ❯

challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors-driven by expertise in service design, programme management, engineering, and more. About the role The Lead Microsoft 365 Developer is responsible for leading both technically and at times … in Azure services and experienced in integrating data using Dataverse, APIs, and connectors; skilled in large-scale data migration and management. UI/UX Design: Ability to design intuitive, accessible, and engaging user interfaces, with sound understanding of UX/UI principles. Security & Compliance: Solid understanding of Power More ❯

Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯

to the C-suite Experience in benefits management and realisation across large programmes or portfolios Evidence of leading successful Digital Transformations and incorporating digital service design and development; business case development; operating model design and programme delivery A strong understanding of the Software Delivery Lifecycle and experience More ❯

by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support Service Desk services Support UAT, run model More ❯

Experienced in using and qualified in suitable architecture frameworks and qualifications e.g. TOGAF, CISSP etc. - Broad, enterprise-wide understanding of Applications, Infrastructure, Project Management, Service Design and Governance. - Understanding of organisational business systems, processes and their infrastructure needs. - Understanding of the legal and purchasing requirements of delivering IT More ❯

Experienced in using and qualified in suitable architecture frameworks and qualifications e.g. TOGAF, CISSP etc. - Broad, enterprise-wide understanding of Applications, Infrastructure, Project Management, Service Design and Governance. - Understanding of organisational business systems, processes and their infrastructure needs. - Understanding of the legal and purchasing requirements of delivering IT More ❯

support they deliver. The ability to effectively communicate with the people we support, staff teams, families and external care professionals. Creating and delivering robust service designs, support strategies and risk assessments whilst managing individual budgets. Excellent organisational skills and the ability to prioritise your workload whilst working under pressure. More ❯