8 of 8 Service Design Jobs in the Midlands

influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you! We're looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled … efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective ...

Service Designer - Central Government (UCD-Led Projects) 3-Month Rolling Contract | £530 per day (Inside IR35) Fully Remote (UK-Based Only) We are looking for a Service Designer with strong, proven experience working on UK Central Government services. You will join a public sector programme centred on improving … fraud related services, applying deep user understanding and service design thinking to shape end-to-end journeys that meet Government Service Standards. This role is ideal for a designer who thrives on tackling complex user problems, influencing strategy, and driving evidence based service improvements. Key Responsibilities ...

activities to generate evidence-backed insights for persona development. Key Skills/Knowledge/Experience (Up to 10, Avoid repetition) Strong UX strategy and service design background Experience creating enterprise IT personas (EUC/Digital Workplace) Ability to translate research into actionable IT strategy Stakeholder-facing, facilitation … presentation skills User research methods (qualitative & quantitative) Survey design and analysis Experience supporting enterprise IT or workplace transformation programmes Key Responsibilities (Up to 10, Avoid repetition) Lead stakeholder engagement to align persona objectives with business and IT strategy Define persona framework including roles, environments, motivations, pain points, and digital ...

digital, transforming how NUH delivers care and operates. Lead device modernisation, application rationalisation, cloud migration, and digital infrastructure upgrades. Embed agile, user-centred design and service improvement methodologies. Build strong partnerships across clinical, operational, and corporate teams. Champion digital inclusion and accessibility for all. About us With over … Specification Experience Essential Must have significant experience working in a senior leadership role (reporting to Director or Deputy Director) within a digital/technology service delivering to a large, complex organisation Must be able to demonstrate substantial experience of service design leadership at a personal level across ...

services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role:As the Lead Business Analyst, you will: Develop and lead … products in large, complex organisations using agile methodologies. Strong ability to identify problems, build evidence, and drive product decisions. Significant knowledge of product strategy, service design, and user-centred design principles. Deep understanding of agile delivery, software development practices, and data-driven decision-making. Excellent communication ...

thrives in pre-sales, solution leadership, and shaping commercially competitive technology propositions. The Opportunity As the senior technical lead across major bids, you'll design and govern advanced digital, data and AI architectures — ensuring they are scalable, deliverable, and positioned to win. You’ll work closely with Growth, Service Design, and senior stakeholders to craft innovative, cloud-native, data-driven solutions that demonstrate real measurable outcomes. What You’ll Be Doing Solution Leadership Lead end-to-end architecture design for strategic bids (cloud, data, AI, automation). Translate business and outcome requirements into clear, integrated technical ...

award‐winning consultancy celebrated for its rapid growth and industry impact. From being recognised with multiple Business Elite Awards for excellence in digital service design to securing top honours at the BVCA Vision Awards for business performance and leadership, this team blends strategic insight with technical delivery … Northern England by the prestigious Northern Tech Awards, showcasing both innovation and sustained expansion year after year. With a strong culture of human‐centred design and evidence‐driven delivery, it’s a place where impactful digital solutions are built and outcomes genuinely improved. Responsibilities: • Inspiring and guiding your colleagues ...

thrives in pre-sales, solution leadership, and shaping commercially competitive technology propositions. The Opportunity As the senior technical lead across major bids, you'll design and govern advanced digital, data and AI architectures — ensuring they are scalable, deliverable, and positioned to win. You’ll work closely with Growth, Service Design, and senior stakeholders to craft innovative, cloud-native, data-driven solutions that demonstrate real measurable outcomes. What You’ll Be Doing Solution Leadership Lead end-to-end architecture design for strategic bids (cloud, data, AI, automation). Translate business and outcome requirements into clear, integrated technical ...